This was only my 2nd paid wedding cake. I make all my cakes from scratch. I delivered it on Saturday (it's the last pic in my photos).
The groom just called & said it was the dryest cake he'd ever tasted. There was NOT ONE compliment on the cake. He said once he said something about how dry it was that everyone else started talking & said they were scared to say anything & when did I make it, last week? He wants me to call back with an explanation.
I know scratch cakes tend to be drier than boxed mix cakes. I have never had anyone say all this about my cakes. I tasted the "leveled off" portions of the cake and they were fine. My family had scraps, and they said it was fine.
When I was setting up the cake I overheard one of the staff saying that it was his 3rd wedding. Dh asked why he was calling about the cake already, shouldn't he be on his honeymoon? I said well it's his 3rd wedding and they spent the whole week before the wedding at the resort. I also heard the wedding coordinator say that there was so much drama during that week there almost wasn't a wedding. Also, while I was setting up, he was running around frantic, looking for the coordinator, yelling that the chairs outside were filthy, and what was going to be done about 'cause he couldn't have his people sitting in those chairs.
Dh thinks I got a "bad apple" (you know...you can't please everyone) but this is only my 2nd paid wedding cake!!!
As for him wanting me to call him back & "explain" I'm just going to say that if he's used to boxed mixes, scratch cakes have a different texture, and I'm sorry that they didn't enjoy it.
He also never had a tasting. While we had an appointment, he was texting (the bride was doing everything with me).
So now that I've calmed down a bit - I'd like some feedback. Stuff like this just makes me not want to do this anymore!
The groom just called & said it was the dryest cake he'd ever tasted. There was NOT ONE compliment on the cake. He said once he said something about how dry it was that everyone else started talking & said they were scared to say anything & when did I make it, last week? He wants me to call back with an explanation.
I know scratch cakes tend to be drier than boxed mix cakes. I have never had anyone say all this about my cakes. I tasted the "leveled off" portions of the cake and they were fine. My family had scraps, and they said it was fine.
When I was setting up the cake I overheard one of the staff saying that it was his 3rd wedding. Dh asked why he was calling about the cake already, shouldn't he be on his honeymoon? I said well it's his 3rd wedding and they spent the whole week before the wedding at the resort. I also heard the wedding coordinator say that there was so much drama during that week there almost wasn't a wedding. Also, while I was setting up, he was running around frantic, looking for the coordinator, yelling that the chairs outside were filthy, and what was going to be done about 'cause he couldn't have his people sitting in those chairs.
Dh thinks I got a "bad apple" (you know...you can't please everyone) but this is only my 2nd paid wedding cake!!!
As for him wanting me to call him back & "explain" I'm just going to say that if he's used to boxed mixes, scratch cakes have a different texture, and I'm sorry that they didn't enjoy it.
He also never had a tasting. While we had an appointment, he was texting (the bride was doing everything with me).
So now that I've calmed down a bit - I'd like some feedback. Stuff like this just makes me not want to do this anymore!
)
