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Wow. Harsh feedback for wedding cake. How do you handle...

post #1 of 55
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This was only my 2nd paid wedding cake. I make all my cakes from scratch. I delivered it on Saturday (it's the last pic in my photos).

The groom just called & said it was the dryest cake he'd ever tasted. There was NOT ONE compliment on the cake. He said once he said something about how dry it was that everyone else started talking & said they were scared to say anything & when did I make it, last week? He wants me to call back with an explanation.

I know scratch cakes tend to be drier than boxed mix cakes. I have never had anyone say all this about my cakes. I tasted the "leveled off" portions of the cake and they were fine. My family had scraps, and they said it was fine.

When I was setting up the cake I overheard one of the staff saying that it was his 3rd wedding. Dh asked why he was calling about the cake already, shouldn't he be on his honeymoon? I said well it's his 3rd wedding and they spent the whole week before the wedding at the resort. I also heard the wedding coordinator say that there was so much drama during that week there almost wasn't a wedding. Also, while I was setting up, he was running around frantic, looking for the coordinator, yelling that the chairs outside were filthy, and what was going to be done about 'cause he couldn't have his people sitting in those chairs.

Dh thinks I got a "bad apple" (you know...you can't please everyone) but this is only my 2nd paid wedding cake!!!

As for him wanting me to call him back & "explain" I'm just going to say that if he's used to boxed mixes, scratch cakes have a different texture, and I'm sorry that they didn't enjoy it.

He also never had a tasting. While we had an appointment, he was texting (the bride was doing everything with me).

So now that I've calmed down a bit - I'd like some feedback. Stuff like this just makes me not want to do this anymore!
post #2 of 55
I agree with what you're going to do. Stick to your guns. icon_smile.gif
Jennifer
History Teacher and closet cake decorator!
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Jennifer
History Teacher and closet cake decorator!
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post #3 of 55
If the bride did the tasting, the bride should tell you about the cake they got.
Cake. So many flavors, so little time.
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Cake. So many flavors, so little time.
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post #4 of 55
I think he's trying to get some sort of refund or discount from you. (Hearing you describe his behavior, it's not too surprising that he's on his third wife icon_biggrin.gif )

Have you ever had a fondant-covered cake dry out? I haven't. I think the fondant holds moisture in somehow.
post #5 of 55
So .... the Bride had a tasting? The Bride did all the arrangements and paid for the cake? I'd call her back instead of him if that's the case.

3 weddings already ... he may be looking for a discount, as he may need to plan/save for his 4th!
post #6 of 55
i agree ... the bride should be the one complaining because she already had a taste of it... it sounds to me like he is the groomzilla!
post #7 of 55
I can't imagine. I'm always afraid of neg. feedback. I would explain to him that when leveling/torting, what was left over that you & several others tasted to make sure it was alright & everyone's opinion was the same---that it was.

Since he never showed for the tasting & just the bride did I would call her & ask her to come by---talk to her alone. Sounds like he might have issues, maybe wanting a refund. I would tell him why I would talk to her---b/c she tasted before the wedding & he didn't. At the most I would offer HER a discount on a future purchase. Don't apologize if when you tasted the cake that it was fine
Friends will enhance your life. Everyone else is just an acquaintance
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Friends will enhance your life. Everyone else is just an acquaintance
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post #8 of 55
If the bride did the tasting, and it was fine, then it's HIM.

If he's on his third marriage, it sounds like he will NEVER be happy with ANYTHING.

I'm sorry you had to endure this. I would think He's the problem, not your cake.
-- Always have a Plan B. --

"Freedom is Popular" - Ron Paul

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-- Always have a Plan B. --

"Freedom is Popular" - Ron Paul

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post #9 of 55
Sounds like aclassic case of they spent too much $ all week at the resort and on the wedding and are trying to recoup some of it. Don't give into pressure. No Refunds.
Life is short, eat dessert!
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Life is short, eat dessert!
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post #10 of 55
He sounds like a bad apple to me too. I think your plan of action is fine and don't let him discourage you. I find it interesting he was calling you. I wonder if the bride even knows.
post #11 of 55
Sounds to me like Mr. Third-Time-Around is a drama king anyway. I have a feeling he's already seeing mistake all over this marriage to and is taking swings at anyone that had anything to do with it. It would be interesting to hear what he had to say about the food and entertainment.

It was a gorgeous cake, I wouldn't refund anything. This will blow over when he finds something else to get into a dither over.

....be glad you're not his wife!
When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
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If God is for us, who can be against us?
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When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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post #12 of 55
Sounds like you have a Groomzilla on your hands! icon_eek.gif

Firstly, you are your own worst critic, and if you tasted your cake and thought it was fine, then it probably was.

Second, the whole "eveyone thought the cake was dry" statement sounds a bit overly dramatic. I can't remember ever being at a wedding where people were going around whispering to each other about the cake.

Third, if he wasn't even participating in the tasting, then he needs to let his new wife call you...the fact that you haven't heard from her is a bit fishy as well.

And lastly, if he had spent all week screaming at everyone else about dirty chairs and other little details, then he sounds as though he may be a high-strung individual normally (THIRD marriage). There are more tactful ways to get your point accross without being a dick about it.

Keep your chin up...this too shall pass, and you will make many more great wedding cakes in your career!
Lauren~~Wife to Richard~~Mom to Olivia & Ruby
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Amateurs practice 'til they get it right. Professionals practice 'til they can't do it wrong.
I'm somewhere in the middle!
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Lauren~~Wife to Richard~~Mom to Olivia & Ruby
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Amateurs practice 'til they get it right. Professionals practice 'til they can't do it wrong.
I'm somewhere in the middle!
Reply
post #13 of 55
I would call the bride and explain that her new husband has made this complaint and that you would like her opinioin, since she is the one who did the tasting and agreed to contract with you. Like another poster said, she might not know this man is calling you.
If you talk to him, make sure that the bride is present and/or on the phone.
It seems to me like this guy might be a prick. Remember, he is giving you HIS account that after he said something, then other people started complaining. This may not be true. Just talk to the bride.

I know how getting a complaint is...it totally sucks! Even if you know the people are scamming, it just makes you uneasy and doubtful of your work
post #14 of 55
I think you need to stick to your guns as well! Don't back down from the jerk! When you call him back, explain the scratch vs box and also, that his now wife approved the cake. If he argues, tell him it would have been great for him to taste the cake instead of playing on his phone during the appointment. Good luck!
Slave to the Cakin' and Bakin'!
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Slave to the Cakin' and Bakin'!
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post #15 of 55
I would just tell him that this is precisely the reason why wedding cake tastings are conducted and that you're sorry he didn't enjoy the cake and you really wished he would have had the time DURING the tasting to take a bite of the cake so the taste/texture of your cakes weren't a surprise to him or his guests!
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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