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Longest Disaster Story Ever. Please Help. - Page 4

post #46 of 99
Thread Starter 
Quote:
Originally Posted by wgoat5

Ok here I go... I'm ready to be flogged LOL...


1st of all.. there might of been cracks but the stupid gum covered gutter mutt



That's why I love ya, Christi. You have no idea how much you just made me laugh.

Mailing the letter first thing tomorrow. I hope it isn't too long, because I detailed every nasty thing that B said to me. Also sending it to Corporate HQ incase the boss is her friend and she ignores it.
post #47 of 99
Thread Starter 
Quote:
Originally Posted by k8memphis


I mean I like your husband's remark best of all of course.




Me too. I saw Wanted this weekend (big movie person), and there is this scene where this wimpy guy screams at the top of his lungs "Shut the F*** up!" To his mean boss in the office. When my DH told me to say that, that was what I thought of. How funny it would have been to have screamed that right there in the middle of that quiet hotel. icon_lol.gif
Trust me, I'm too nice for that. icon_redface.gif
post #48 of 99
Quote:
Originally Posted by k8memphis



Do you wear a chef jacket when you deliver to venues like that? It's an automatic professional boundary. The difference in attitudes received is astounding.




You should be treated professionally no matter the chef jacket or not...
I was taught to treat EVERYBODY equally....
Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
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Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
Reply
post #49 of 99
If you did not get an immediate phone call from the bride (1-2 days later) and they ate the cake DO NOT OFFER A FULL REFUND!

I agree with a previous post stating that you should let her tell you how much she thinks is fair. The cake was beautiful. she might not think anything is wrong with it. She is probably gonna want to know how you had the audacity to place an unagreed upon lilly arrangement on top of her cake.

If she does have a problem with the cracks I would certainy allow the venue and that hedious woman to share in some of the balme. How many times did you have to move an already fragile cake? and then she further fiddled with it? I thought it was interesting that at first she didn't want to touch it then suddenly she decides to redecorate it? Hell Naw!

I am not afraid of conflict. Far from it. But, in situations like this one I am often mad after the fact. Something similar happened to me and I was vaguely aware of the person's rudness but I was distracted by my own self pitying anxiety about the less than perfect cake and a need to try and maintain some semblence of professionalism. It happens. Sorry it happened ot you. Chin up. Next time will be better.
post #50 of 99
cake drum substitutions: HARDBOARD! 1/4" hardboard from Home Depot is about $4 for a 2'x4' section, and they'll cut it into squares or rectangles for you. No circles, though, darn it. But being so thin, it's amazingly strong. I did one of my really large chess cakes on one, and it didn't so much as twitch. I cover them with foil, and they're good to go. A lot cheaper than many other alternatives, too, and not expensive enough that you worry over getting it back. If you do, you do. If not, you're out about $1.50 and some change for the foil covering it. icon_razz.gif

As for someone else touching the cake, even to place decorations... not until my part is done. I don't allow anyone else to so much as carry the boxes in, unless it's my sweetie, who knows how to balance correctly. Did that one time, and ended up having to do an emergency fix because they thought that since it was boxed, it was okay to just sling it up onto the counter, right?? Ack! Now... no one touches it until I've set it up and got my pictures. Then it's fair game. icon_razz.gif
NC_Cake_Decorators@yahoogroups.com

http://doni-n-sal.weddingannouncer.com/
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NC_Cake_Decorators@yahoogroups.com

http://doni-n-sal.weddingannouncer.com/
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post #51 of 99
Thread Starter 
Honestly, if I am being truthful, y'all really don't understand how severe it was. I know in the photo that it doesn't look too terrible, but there is no way on earth that she won't notice it.
I also have a fear that the hotel worker will make things worse and bad talk me to the Bride or her mom.
I do wonder if I will hear anything at all, though. It's been a while. I thought an immediate phone call was coming. Guess I'll know for sure tomorrow.
post #52 of 99
Summer I want you to quit worrying... If they are gonna call they will... there won't be anything you can do about that..but you can tell them what you went through with that lady.

Sweetie you have the pictures to prove how pretty the cake was

((((((hugs)))))))
Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
Reply
Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
Reply
post #53 of 99
Thread Starter 
Oh, ladies. You so make me laugh. Sausage Grinder. Gonna go tell my DH that one.

Chefs jacket isn't a bad idea. But it feels weird. Like walking around a hospital in a doctors coat and stetescope (sp) but not being a doctor. I haven't earned a Chefs jacket. I am an imposter!
post #54 of 99
Did you ever find out why they only ordered 50 servings of cake for 200 guests?

it has been said a tom of times but not enough, that is a beautiful cake and I love the way you painted it.

I don't think that the vodka painting would have caused the cracking though, if it caused any problems I would like it would have melted the fondant, not cracked it. It must have been a dowel issue like you said.

I personally have not had a delivery disaster but I am going to learn from other's mistakes and start using SPS straight away.
post #55 of 99
Quote:
Originally Posted by butterflywings

gorgeous cake. i have to echo what the others have said, unless the bride calls you and mentions the cracks, DO NOT offer refund or anything. she might not even notice if you were able to cover it all up.

now, once again GORGEOUS cake.. please add it to your gallery so i can add it to my faves icon_biggrin.gif LOL


DITTO! I was disappointed not to see it in your gallery!
www.selfservebaker.com
Decorating Supplies-cupcake inserts, fillings, boxes

Let God's promises shine on your problems. ~Corrie Ten Boom
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www.selfservebaker.com
Decorating Supplies-cupcake inserts, fillings, boxes

Let God's promises shine on your problems. ~Corrie Ten Boom
Reply
post #56 of 99
I too sure can't see why you'd refund 100% Cracks are one thing i'm sure they ate it up and enjoyed it. It stayed in one piece by the looks of it, nice job!!!!!
post #57 of 99
Sometimes fondant just cracks... I can't figure out why. There is ZERO humidity in Fresno. I just have bad luck with Satin Ice....

Your cakes are fantastic! You are far from an impostor. You ARE a baker/decorator, for sure!

Good Luck with your store front! If you get it going here quick I am going to be in Texas for another couple of weeks and would love to come see your storefront!!!
LL
www.selfservebaker.com
Decorating Supplies-cupcake inserts, fillings, boxes

Let God's promises shine on your problems. ~Corrie Ten Boom
Reply
www.selfservebaker.com
Decorating Supplies-cupcake inserts, fillings, boxes

Let God's promises shine on your problems. ~Corrie Ten Boom
Reply
post #58 of 99
I wear an apron with Sunny's Cakes on it and people know exactly who I am. I know people back off when they see the apron...I think people just need a way to identify who you are and what your roll is at the event. Also my cake friend and I have matching aprons that we wear when we deliver to a big event...it was a small investment that was well worth it.
post #59 of 99
Thread Starter 
I think they only ordered 50 servings because they had a tight budget, and they also had desserts on the table. I think the cake was just for show.

Also, I just uploaded the photo. It's at http://www.cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1238816
post #60 of 99
We have pink chef coats with name/title/logo embroidered.
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