Originally Posted by summernoelle
No collapse. Just severe cracks on the back. Cake tiers were completely in tact. I just feel like I ruined this girls day and if that alone is worth the refund.
Does anyone have any ideas about what I did wrong? I used wooden dowels, and I can hear Leahs chanting somewhere SPS SPS SPS. LOL.
It just baffles me why the fondant buckled when I went to move it the first time....
first off, I have had LOTS of cakes crack while in the car...a lot of times it is just too humid and the fondant will kind of soften and then get cracks. That is why you bring a repair kit and royal icing and fix everything back up. (and why there is back of cakes)
As far as that lady at the hall..I would find out who here manager is and give them a call. YOu don't have to realy complain, but tell them how you were treated, and didn't appreciate it, as you are only human. Also, the design is between you and the bride, not anyone else! (well, the groom too..smile)
I do have a couple of questions: I was surprised to see you only had one board for a three tiered fondant covered cake. Was it a wooden board or a cake drum? I have found single cake drums just don't do the trick with fondant cakes you have to carry around. They give ever so slightly sometimes. My other thought is that the wooden dowels may have been too short or one slipped, and the cake was actually resting on cake and not the dowells. Fondant will crack sometimes when it has pressure put on it, and if the two tiers were putting pressure on the bototm tier, it would crack. Remember, the support system supports the cake, not the cake. Did you have a dowel down the middle?
I also swear by SPS and your life will be alot easier using it!
Refund? I wouldn't be surprised if the bride calls you and just asks why you put flowers on the cake haha! They don't notice the cracks, unless icing and filling is pouring out. Its amazing the things we see that others just dont.