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Longest Disaster Story Ever. Please Help. - Page 2

post #16 of 99
I'll start a commando group.

Cake Mossad
post #17 of 99
Quote:
Originally Posted by dawncr

Also, the cake did NOT need a topper. Lilies on top would have looked bizarre, and she was imposing her dated aesthetics on you and the bride...... She's supposed to be a professional.



This was my thought. Now, I'm an "oldie" and "Back in my day" you HAD to have a topper of some kind on a cake .... but I've been around enough to know that toppers are becoming almost obsolete these days. If she is a true professional, she would be aware of the new changes coming into vogue with brides, and it's what THE BRIDE wants, not what SHE thinks looks right.

(Heck, the only reason my daughters take me shopping with them anymore is because I'm the mom-factor: If mom thinks it's the ugliest shoe on the rack, then that's they one they buy, because mom has no modern taste when it comes to shoes anymore! icon_lol.gificon_lol.gif )
post #18 of 99
OK... first things first... The cake is beautiful. I love the colors and the streaking...
Second, did the cake collapse? Or did it just have the cracks...? If it actually fell then yes I would offer a 100% refund but If there were only cracks that you were able to hide, that is a different story... if the bride complains, then offer a partial refund... if she dosen't, just let it be... I'll bet there were more desserts based on the size of the cake she orderd and the size of the wedding...
Oh and next time, be strong, and tell that women to back off!
post #19 of 99
Thread Starter 
No collapse. Just severe cracks on the back. Cake tiers were completely in tact. I just feel like I ruined this girls day and if that alone is worth the refund.

Does anyone have any ideas about what I did wrong? I used wooden dowels, and I can hear Leahs chanting somewhere SPS SPS SPS. LOL.

It just baffles me why the fondant buckled when I went to move it the first time....
post #20 of 99
I just had a cake w/ BC which pulled away from the side of the cake-- I think it may have been that I didn't stick it to the cake well enough , if you know what I mean. Did you refrigerate the tiers after you crumb-coated? If the crumb-coat was too dry the fondant doesn't stick as well. I live in FL, so I tend to blame humidity for all my cake problems, which may be true for your area too.

As for the cracks, the tiers may have settled after you put on the fondant, pushing the icing away from the cake. I have found that I need to let my cake settle for a day or so before I finish icing/ decorating. I put the tiers together (after they're crumb-coated) and leave the whole thing in the fridge over night to "relax".

Buck up, girl. The cake was beautiful and probably delicious and that nasty woman just needs to go hang. What feedback did you get from your customer, the bride?

Hope this helps.
If all is not lost, where is it?
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If all is not lost, where is it?
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post #21 of 99
Thread Starter 
Nothing from the Bride, yet.

Cakes were frosted on Wednesday, and not covered in fondant until Friday, so they had a good 24 hours in the fridge....

I wonder if the dowels shifted?
post #22 of 99
Your cake is beautiful....now that being said icon_smile.gif I wouldn't even let the bride know the cracks and trouble you incurred unless she makes a comment or was seriously unhappy.How many times have each of us had a cake from hell that fell apart and we patched back together hoping it would hold...ME!! just the other day. Most brides are so inthralled wiith the day and overwhelmed with it all they probably never even noticed! If the cake stood up...they got all their pictures and they ate it all...you fulfilled your contract of providing them with a cake! As for the cake police... I would have told her #%@% -Off....I always carry an emergency kit with me..extra RI flowers...piping bags with white icing or the coordinating colors...Tulle..fondant pearls..silk flowers etc..just in case...

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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post #23 of 99
gorgeous cake. i have to echo what the others have said, unless the bride calls you and mentions the cracks, DO NOT offer refund or anything. she might not even notice if you were able to cover it all up.

now, once again GORGEOUS cake.. please add it to your gallery so i can add it to my faves icon_biggrin.gif LOL
Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!' -- unknown
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Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!' -- unknown
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post #24 of 99
[quote="summernoelle"]MY DH ..... told me to say "You had one job in this, and that was to tell me where to go. You already f****** that up, so shut up and let me do my job."

What a wonderful way of summarising her interferance!

In your shoes I would have concentrated on the cake, exactly as you were doing, rather than on the 'attitude' which was coming at you in buckets. So I can understand not upping the ante with the co-ordinator if you were focussing on trying to sort out the cake.

I would go back and complain though and really emphasise how unhelpful that woman was.

Lovely lovely cake by the way!
I prefer to dream in fondant and buttercream!
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I prefer to dream in fondant and buttercream!
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post #25 of 99
Thread Starter 
Got her name, got her supervisor's name, writing a letter as we speak.

Thanks for the confidence boost, everyone. I needed it!
post #26 of 99
The cake was truly beautiful. I can't offer any advice that hasn't already been said, but I just wanted to chime in that the cake WAS gorgeous, and I loved the flowers and thought it looked wonderful without a topper!
~Lisa
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~Lisa
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post #27 of 99
Quote:
Originally Posted by summernoelle

Got her name, got her supervisor's name, writing a letter as we speak.

Thanks for the confidence boost, everyone. I needed it!



Good for you! You put every detail of her rudeness in that letter! Can you imagine how she must've been with the bride and groom? icon_eek.gif Anyway, you make GORGEOUS cakes and don't ever let anyone make you feel like a loser again!

By the way, I think it is high time you had the best week/month/year of your life! I've been reading all your posts and I think you've dealt with more than any one person should have to. icon_smile.gif
post #28 of 99
Thread Starter 
Oh, amia, don't say that! I don't mean to be a complainer, but I have had a rough time of it lately...
Hey, July is starting Tuesday. Maybe it will all turn around! I'm meeting a fellow baker about renting a store front!

Oh, I did do one teeny weeny unprofessional thing. As I was leaving, a staff member was giving me a look, like, I understand that this woman is a you know what. As I passed him, I said "Is she ALWAYS that bad?" He just laughed. I think he felt my pain.
post #29 of 99
I wasn't trying to insult you. I just think you make beautiful cakes and people are rude.
post #30 of 99
Thread Starter 
Quote:
Originally Posted by amia1024

I wasn't trying to insult you. I just think you make beautiful cakes and people are rude.



Oh, I know! thumbs_up.gif I didn't mean it like that! I just meant, yeah, it's been sucky for a while, but maybe it will get better.

sorry for the confusion-I know you were being helpful! icon_biggrin.gif
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