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1st complaint what to do to be fair - Page 3

post #31 of 70
6/19/08 at 10:35am
I see a little tiny crack, but it appears to be only in the icing. Buttercream does tend to develop tiny hairline cracks. It looks to me like that is what happened here. I wouldn't refund her anything either. She already got a heck of deal on the cake.

Beautiful job on the cakes, btw!
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post #32 of 70
6/19/08 at 10:37am
you see a crack in your imagination, I'll give you a refund in your imagination!

no crack there. barely. nothing to get a refund about.
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~Normal people worry me~
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post #33 of 70
6/19/08 at 10:43am
If she wanted perfectly smooth icing, she should have ordered fondant. Truthfully, my husband would have freaked out on her. I am always forever making sure my buttercream is extremely smooth. My husband constantly walks by saying, "IT'S CAKE", IT'S FOOD, NOT A PLASTIC BOX". LOL icon_biggrin.gif But you know how we are. I sometimes get little cracks in my cake. Your cake was great, tell her to get over it, especially for that price. icon_smile.gif
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post #34 of 70
6/19/08 at 10:48am
Huh? A crack in the cake or a crack in the icing? There is probably no distinction to people outside of the cake world. Maybe I didn't look at the right spot in the photo, but I only see a small crack in the icing. icon_confused.gif Which isn't surprising if the BC was sitting out for 5+ hours.

Is there any proof that this picture was taken after or during the sheet cake was being cut? If so, I wouldn't offer a refund. I think next time, I wouldn't give such a big discount, a $1.70 a serving and people are STILL ungrateful icon_rolleyes.gif
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post #35 of 70
6/19/08 at 10:55am
Lovely cake! I'm a bit confused. Has she asked for a refund or are you just thinking about offering her one? Did the crack in the rear of her cake ruin her wedding/reception/photos of her shoving cake in her new husband's face?!? Get a life and congrats on their happy nuptial
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Be generous with praise, but cautious with criticism
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post #36 of 70
6/19/08 at 11:03am
Afraid it's gonna fall and actually falling are 2 separate things! No refund necessary!
Andi
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Andi
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post #37 of 70
6/19/08 at 11:10am
Can't wait for an update! No refund, cake did not fall, looked beautiful, you have pics of it at the reception. Just let her know what a great price she already got and thankyouverymuch, seeyalatahbye!
Laura
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Laura
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post #38 of 70
6/19/08 at 11:11am
Honestly, I don't see anything on that cake except a slight mark in the icing but even it doesn't look like a crack more like someone brushed the cake with something...like the corner of a bakery box lid or something when taking the cake out. That definitely isn't damage to the "cake" part.
Seems to me that your "friend" didn't have as many "friends" come to the wedding as she thought she'd have! Why on earth would they order the sheet cake in addition....surely they had some kind of idea how many people would be in attendance? I think people didn't show and she was hurt and then became angry about having to pay for all the left over cake and probably left over food from a caterer and in her despair began lashing out ...I wonder if she's also asked the caterer for a refund for the extra food?
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post #39 of 70
6/19/08 at 11:18am
The only crack we should be talking about is what she is smoking! icon_lol.gif

That cake is lovely. Please do not refund her. She probably does this all the time and will continue to do so. Don't worry about her badmouthing you since you have already talked to guests at the party and they thought it looked great.

She is also probably known for being a PITA so when people hear her complain, they are rolling their eyes.
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post #40 of 70
6/19/08 at 11:18am
Thread Starter 
Quote:
Originally Posted by arosstx

I think your cake looks really nice, and even on the closeup picture saw nothing that would give that "friend" bride any reason to complain.

The only thing I did see in the picture that was taken from a distance was that maybe you could ice the sides a tad thicker. It looked like you could kind of see the filling through the icing - something I've had a problem with in the past, so maybe I'm sensitive to it?? Anyway, just trying to help, please know that I thought your cake was lovely....and a bargain!!



No offence taken I agree and I am working on that. I seem to do it often.
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #41 of 70
6/19/08 at 11:24am
Thread Starter 
[quote="CakeDiva73"]The only crack we should be talking about is what she is smoking! icon_lol.gif

quote]

OK THATS FUNNY!!!!!
Let me say someone asked if she asked or not for a refund. No she hasent she just mentioned4 days after the wedding about 4 times in the 1 phone call about the issue she had. So I am lookinmg at this in SHOULD I REFUND HER the $$ or some. I will be getting pictures of the actual cake cutting. The close up was the pictures I took at set up. I will post a pic from the reception as soon as my OTHER friend shows up....
Thanks and wish me luck...
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #42 of 70
6/19/08 at 12:08pm
You said she mentioned this in a phone call...let her keep mentioning. Don't OFFER ANYTHING!!! If anything, she should be paying you MORE money for that beautiful cake. I think she's lying. She just doesn't make sense. Why would you cut a sheet cake over the wedding cake? icon_confused.gif
You did nothing wrong! I wouldn't even consider this a "first complaint".
And again I say OFFER HER NOTHING!!!
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post #43 of 70
6/19/08 at 12:25pm
Quote:
Originally Posted by JulieB

Heck that happens when you pick up most sheet cakes.



Tell me about it. icon_evil.gif
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post #44 of 70
6/19/08 at 2:00pm
If she didn't ask.... don't offer!!!!!

I'm confused though... how does buttercream CRACK? I thought we were talking fondant here until I saw the picture.

What exactly is the problem with a cracked cake? I understand the problem with a cake that crashes to the floor, but cracked? If it is truly "Cracked" it exposes the cake itself and then that piece might be dried out... so if she does ask for a refund (and it doesn't look like she will) she should get $1.78 at the most. The price of ONE PIECE of cake that might have been affected by the crack.

Cake was beautiful, she had a great show piece at the wedding and enough cake for all the guests. She is nuts, I wouldn't think 2 more seconds about this. You did her a huge favor and she should be GRATEFUL not whiney.

Oh, and when she calls about the baby shower cake..... you're booked!
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Let God's promises shine on your problems. ~Corrie Ten Boom
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post #45 of 70
6/19/08 at 2:10pm
Thread Starter 
UPDATE:
The friend with the pictures stopped by. And a clock in the background of the picture confirms that the photo was taken at 8:15 PM The picture posted at the beginning of this post confirms time of delivery and set up compleat at 2:00 (almost 2) The ONLY thing I see in the 8:15 photo is a SLIGHT drooping MAYBE of the top boarder which might indicate a problem.THAT SAID ok The cake stood and did fine also when my friend left at about 9:00 pm there was still about 1/4 or maybe a bit less. Of the sheet cake left. She did say lots of kids ect... BUT NO, NO REFUND willbe offered or given!! and no not 10% off next order I dont want to encourage her to order again and booked... YES TILL I RETIRE!
I will probably not get the picture of the cake taken at 8:15 until tonight but I will post it as soon as I get it.
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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