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Wedding Cake....for 1??? SO SAD! - Page 3

post #31 of 131
i think you are right in whatever you decide. you do have a contract that will back you up. the other side of it it, you will probably gain a very loyal customer who will speak very highly of you if you could do some sort of credit, refund etc. i tend to feel that doing good for others comes back to you. this poor guy could probably use someone being kind about now.
post #32 of 131
Yeah, I wouldn't do running tab of the whole entire bill. That would be crazy. I'm thinking you could give him 3 or four cakes.
I do think he got left at the alter. Call the florist and ask her the DL (down low).
If you want to refund then refund. If not then not.
post #33 of 131
My only input is that since it's legally her american express, any refind or credit should go to her, unless it's possibly a joint account. I would call a bank or a credit card company and do a what if scenario. Maybe give each of them half the credit. 1,000 cake, so 500 to her, 500 to him. If she moved, not your problem, that's money in your pocket.
post #34 of 131
Quote:
Originally Posted by Valli_War

Hi,

Business is business. There should not be any emotion involved when handling situations like this. Imagine yourself in that person's shoe and think you had paid money to a restaurant for your wedding order. Would they refund you your money? I think not.

Good luck,



my thoughts exactly!

I do feel sorry for him, especially if he was jilted, and he does sound like a sweet person, but Im sure he already got the "sorry no refund" from most of the other suppliers. If you can maybe do two or three smaller cakes for him, after laying down the law on how long beforehand he needs order it, you would already be bending over backwards icon_smile.gif
post #35 of 131
well technically if she does not refund but rather gives him credit, shes not losing profit.
On the contrary shes getting the profit w/o the stress of a wedding cake.

IF you give him credit, you can make a stipulation that it has to be used within 8 months or 12 months, and you need your standard time frame heads up. He wouldn't get a pass on all your normal rules, he just has a credit. So if you require 4 weeks notice on an order- he still has to abide by that rule. And the credit can't be applied to delivery fees- that way he has to come get it and you don't lose more time.

I know business is business, and im usually a hard A*@ for stuff like this.
He's not being a jerk about it, hes being nice.

I like the suggestion of - for example the cake was $1000. Tell him he loses $400 in the cancellation fee, and he gets $600 in credit.
He's already said that he understands if theres no refund at all. So something like should make him more than happy.

If he was half a of a Hot couple, I don't think he's gonna bug you with lots of little cakes, you know what I mean.
For in the end we will protect only what we love, love only what we understand, and understand only what we are taught.
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For in the end we will protect only what we love, love only what we understand, and understand only what we are taught.
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post #36 of 131
No emotion involved - that's harsh.
post #37 of 131
Who knows? Maybe he is in the hospital because she bopped him on the head with something.

Sorry, bad taste to find humor in a horrible situation, but my mind was just churning away about what happened. icon_wink.gif

I would give him a credit, and then take the week off. It sounds too sad for him to be freezing his wedding cake and gaining 500 lbs eating all by himself AND being single. Poor man!
post #38 of 131
Quote:
Originally Posted by mbh724

No emotion involved - that's harsh.



I'm sure the bank feels bad when they need your mortgage payment regardless of how tough your life is, as does the repo man who takes your car when you miss several payments.
post #39 of 131
BUT he did say "I certainly HOPE we CAN reschedule), which implies there may be no engagment, which means that he wouldn't be able to use the credit.
I just don't know what to tell you to do...
post #40 of 131
Okay, call me a cynic but I think the bride called off the wedding and headed back home after discovering he had cheated on her. The reason he is being so nice about the cancellation/refund issue is because he knows he screwed the whole thing up and it is all his fault anyway. I would bet the price of the cake that there was no hospital stay involved in any this! That being said...I guess the nice thing to do would be to offer him partial credit toward future cakes within a reasonable period of time, but I woud clarify the situation with him to make sure the bride doesn't call one day looking for HER refund!
post #41 of 131
After reading everyone's replies, I've changed my mind. No $$ back and no running credit (at least not to the groom). The bride paid for the cake, not the groom. She should be calling not him and tell him so.

I wonder if he didn't get too carried away at a bachelor party???? That would make this crazy ordeal seem much more logical. Bride left groom; groom too embarrassed; brusk bride demanding $$ back from florist. She was the one asking the $ back from the florist so she should be handling this situation as well.

My guess is you haven't heard from the bride because she's aware of your 30-day no $$ contract.
post #42 of 131
I agree with some of the others in the idea that the wedding is off! I think he just didn't know what to say, and came up with this idea...the whole thing seems strange in the fact that she is leaving???? I can't imagine leaving the one I love, and plan to marry alone if there was an illness, and if that is the case she is a cold hearted B****!!! I would do the running credit, it is much too close now to offer a refund. My contracts clearly state that there is no refunds to cancellations that are less than 10 days away from event. I am like you I usually go ahead and purchase or order supplies, as well as prepare things. The way I feel about it people think you are only getting paid for the cake on that day and not all the time and work that you spend days ahead. Like anyone would feel sorry for him, but you have to do what is best for you too and your business. I really think that the running credit is a great idea, there are so many events you can need a cake for. Hope this helps and good luck to you, I feel bad for the fact that you lost out on other customers, I know this is one of my fears....
post #43 of 131
so after re-reading I would give a credit to whomever gave you the money for the cake....did the bride leave you a cell phone number where you could call her and find out what the deal is? All seems so crazy...I would just put the order on hold, as far as the credit...I wouldn't offer any refund at all..I am starting to think that he may be the dog in all this!!!!
post #44 of 131
Quote:
Originally Posted by aswartzw

After reading everyone's replies, I've changed my mind. No $$ back and no running credit (at least not to the groom). The bride paid for the cake, not the groom. She should be calling not him and tell him so.

I wonder if he didn't get too carried away at a bachelor party???? That would make this crazy ordeal seem much more logical. Bride left groom; groom too embarrassed; brusk bride demanding $$ back from florist. She was the one asking the $ back from the florist so she should be handling this situation as well.

My guess is you haven't heard from the bride because she's aware of your 30-day no $$ contract.



Excellent point! SHE paid with her card-he did not. Which means the money, cake or credit is hers. I guess you should contact her, and then let him know since she made the payment, that it is for his fiance.
post #45 of 131
Quote:
Originally Posted by jen1977

Isn't that the point of the contract really? To protect the customer AND the baker?



Great advice! I totally agree. It sucks for the groom, but I'm sure he understands that you turned away other people to do their cake.
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