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Wedding Cake....for 1??? SO SAD! - Page 2

post #16 of 131
Mary - returning the supplies is not the issue here. The price of the cake is WAY above the cost of supplies, it is time, overhead, etc... And I'm sure the supplies will easily be used at another time.

The problem is they gave her money for the cake, she spent it, if she gives it back she is out money that she would have made from someone else if she had not booked these guys.

It sucks, but there's not much you can do. Have you baked already? How large was the cake supposed to be?

Don't drag this out or lose more money by letting them book another date. Don't feel bad, if you have time and can make him a few smaller cakes he can freeze individually - cupcakes would be sooo much work. No credit to take out by ordering birthday cakes - that is sooo much more work for you and will only prolong this.

How many people was it to be for? How much cake do you have to work with here?
Laura
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Laura
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post #17 of 131
Sounds to me like the hospital was an excuse, because he didn't want to tell you the real reason the wedding got cancelled
so I wouldn't necessarily do the guy in the hospital cake.

You did not mention how many people this cake was for. That might make the difference there.

You are not the scum of the earth for not refunding, business is business and thats the way it goes.

If you think you could keep track of a running credit, I would do that.
Would take off the pressure of having to do the cake when your really busy, and if he does multiple party cakes, gets your name/taste out there to more people.

He sounds like a really nice guy, and from his response to you it sounds like she left him.

If you don't want to do the running credit, I would make him a super scrumptious chocolate cake- Ive never met a guy who didnt like chocolate. You didn't mention what the original flavors were supposed to be so I'm not sure if this would work with the supplies you bought.
For in the end we will protect only what we love, love only what we understand, and understand only what we are taught.
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For in the end we will protect only what we love, love only what we understand, and understand only what we are taught.
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post #18 of 131
I, too, would bake him a very delicious small cake and give the running credit. His situation may change and he might end up needing the wedding cake again.
post #19 of 131
Good point about the running credit I had not thought of. Multiple parties to get your name out there - I guess it depends on if you want the break this weekend or not?
Laura
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Laura
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post #20 of 131
Thread Starter 
Here's the toughy, my contract outlines...You get NO refund if cancelled within 30 days from the date. and I think he gets that, I love the idea of a running tab, my problem is this, we're talking about ALOT of little cakes here and there, and I get booked about 3 months out for party cakes even. I just FEAR a nightmare scenario with this, because TIME is honestly worth more than $, I do have money I can refund him, just wasn't expecting to (That is why I protect myself with an airtight contract-thats why we all do really!), BUT I have a heart and I can't imagine if it were me. I am leaning toward's Laura's frame of mind. HE always contacted me, never her. And he seems like he'll be eating the cake alone icon_sad.gif WHERE IS SHE? And if he were hospitalized, why wouldn't SHE have called me?? There is something suspicious for SURE going on here...I am going to call the florist and get the low-down. I need to think on this for sure, he is a great guy, and I know he'll be back in the future for other stuff...what to do, what to do??
Melissa Thompson Earl
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Melissa Thompson Earl
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post #21 of 131
I too honestly thought and still do think that the "hospital" might be something he uses to not actually tell you she jilted him... but I could be wrong and Lord forgive me if I am. It has to be a mortifying situation to him and now to you. I say this because the woman at the florist said the bride came in.... leads me to think the wedding was kanked. I completely agree this man has class. Most men would have just forget about it... especially since it was her AE card, let her pay for it, or mom and dad! I agree with what others have said, make him cakes until his balance runs out. Make him something special for the weekend so he has something to eat during his depression, Lord know I like chocolate when I am down. Then give him a paper saying this is your balance, order cakes until your balance is gone.... maybe a cake of the month icon_smile.gif You never know, you might have your BEST customer come out of this one! Good luck to you and your decision. I don't envy you one bit, but I know you will do what is right! Oh and with the credit, maybe use only the amount of the cake minus the supplies and time you had already put into it as your credit! Good luck!

P.S. Kick back and relax with your semi freed up schedule, have some rita's! icon_smile.gif
<3Lori<3
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<3Lori<3
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post #22 of 131
Quote:
Originally Posted by cakecastle

That's sad.

Hopefully I don't get flamed for saying this, but my first thought was maybe the bride cancelled the wedding and he feels too embarrassed to say so. And maybe he has been in/out of the hospital due to the stress of it all, so he wouldn't actually be telling a lie. If the bride came in to the florist "demanding" a refund, it seems if they had planned to postpone because of her fiance's "illness" then she would have mentioned that to the florist. And she's moving back home. Who would leave the person they love while they are sick and need them the most? It's a sad story regardless. But it is less than a week until the cake was due and I probably wouldn't want to refund either, especially seeing that it's already spent. Do you have a refund/cancellation policy in your contract? I like T-Bird's suggestion in offering a line of "credit" towards future cakes. Maybe offer him that and see if he accepts.


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I agree. I thought the same thing. since the bride hasn't contacted you and she seemed a bit miffed when she went in to see the florist, I would suspect there is probably more than just an illness going on. She is also moving away (who moves away from their sick fiancee?). I would think its probably too painful and embarassing for the guy to be honest about what's really going on. I think I would give the groom a few of the options mentioned by everyone else and let him choose which one he like s better.
JMHO
lifes too short....eat dessert first!
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lifes too short....eat dessert first!
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post #23 of 131
I to would give him a credit and just let him use it within a years time. I feel bad for him but for you as well. You did loose other business to give them this date. It is not your issue that the wedding is off. It sounded like he was totally understanding of your situation though and this is why I would give him a credit. Like I said I would give him a year only to use it. HTH
Life is a garden, dig it. (Got to love Joe Dirt!)
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Life is a garden, dig it. (Got to love Joe Dirt!)
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post #24 of 131
What if you kept a cancellation fee? Say because of the last minute cancellation, normally there is no refund, but because of the circumstances, he can keep a credit of X amount. Say the cake cost $1000, cancellation fee is $400, still leaves him with a $600 credit. That way he's still getting something, despite the terms of the contract, you get to keep some profit plus have less guilt? I really don't envy you right now (well.. maybe except for the margarita and hammock icon_lol.gif ).. this is a tough call.

But on the other hand.. you have a business to run and if you truly want to stick to the contract.. don't feel bad. It's not your fault life situations come up that are beyond our control.

Good luck with whatever you decide.
Don't cry cause it's over, smile because it happened.
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Don't cry cause it's over, smile because it happened.
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post #25 of 131
I agree with th PP who said to be honest with him. Tell him what the money was used for and why you can't get it back.

I LOVE the idea of having a running credit. He could offer to get the cakes for functions as gifts to whoever is having the birthday/ function, or whatever. Then, if they do have the wedding, you can apply the credit to it.

Oh, and I suggest calling/ meeting with him rather than just by e-mail. But, do send a follow up e-mail with everything outlined and even a contract to sign and return.

Hope it all works out!
Monika

Raising children is like being pecked to death by a duck.

Never trust a skinny cook.


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Monika

Raising children is like being pecked to death by a duck.

Never trust a skinny cook.


[/url]
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post #26 of 131
You're a business, not a hobby?

Call his wedding site and ask what they're doing wrt refunds. Then call her bridal gown shop.

And do the same.

And that will be "too bad, I'm so sorry for your bad news." And add in a few small cakes over the next year at his convenience if it makes you feel better.

You're not just losing what you spent on supplies (most of from which dries will keep anyway)-- you're losing the profit from a summer weekend date. It's not your obligation, moral or otherwise, to lose a wedding's profit because his fiancee walked out.
post #27 of 131
Hi,
I am not in this business, but if you have an air tight contract which says no refund for cancellation in such a case, why do you worry? Tell him he can use it as a credit for another day but you need a month advance notice for that cake and he will have to use the money in 3 or 4 orders. (Whatever you are comfortable with) Personally I would've said 2 orders if not a wedding cake. If he decides he needs two 6 inch round cakes two times (or whatever you decide), that is the end of it.

Business is business. There should not be any emotion involved when handling situations like this. Imagine yourself in that person's shoe and think you had paid money to a restaurant for your wedding order. Would they refund you your money? I think not.

Good luck,
Champa.
You can download the cupcake recipes from
http://docs.google.com/Doc?id=dtxcrsv_94f2877ghh
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Champa.
You can download the cupcake recipes from
http://docs.google.com/Doc?id=dtxcrsv_94f2877ghh
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post #28 of 131
It's a sad situation for him, but honestly, if your contract says no refund within 30 days, I think you should stick with your contract. You said you turned down other weddings for the weekend, so you are losing your profit too. I am a really nice and understanding person, but if I had turned down other orders, I wouldn't refund it per your contract. Feel bad for him, but it isn't your fault that hte wedding was cancelled, so why should you lose the money you could have had from another wedding? Isn't that the point of the contract really? To protect the customer AND the baker?
post #29 of 131
Again, why is HE asking for money back when SHE paid for the cake?? I think I would tactfully point this out and/or remind him who's card was used. Maybe he's trying to get back some of his money out of this deal since the bride seems to have walked out. I doubt he got the ring back,so money from you for the cakes could be a another way to get back at her. Maybe I'm being too suspicious, but it all sounds a little strange.

They don't really deserve any refund if your contract is firm, but if you feel you must do something, I agree with the suggetstion of keeping a cancelation fee ---I suggest at least HALF the price of the cake, as you did loose other business from thier booking.

Good luck and let us know how it turned out icon_sad.gif
"If you can't say nothin' nice, don't say nothin' at all"-Thumper
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"If you can't say nothin' nice, don't say nothin' at all"-Thumper
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post #30 of 131
Running credit is the best way to go.
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