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First Unhappy Customer - Need Advice - Picture included! - Page 6

post #76 of 113
6/3/08 at 6:49am
Quote:
Originally Posted by aswartzw

Quote:
Originally Posted by Laura102777

I don't think the 1x2x4 is the tiny sliver of cake that many act like it is.




So true! When I did my sister's wedding cake, I was shocked at how small the dimensions were and planned to cut larger slices. Did I at the wedding? Nope! I was stunned at how large the slices ended up being!



I agree. When you look at it from the top, it looks kind of small. But, lie that sucker on it's side, showing all 4 inches of height and filling and everything, and it's a nice size piece of cake.
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post #77 of 113
6/3/08 at 6:58am
I am so glad this came up, I've been worrying that I might face this -- thankfully, not yet.
I have to agree that I thought that the wedding size sound small until I cut it!
and cakes look smaller than they are!
I send a lot of practice cakes to work with my DH and I always ask how many servings he gets... I'm usually surprised icon_lol.gif

anyway, when I have quoted a price I always state my price per serving and the 1x2x4 serving size and then mention if you want more, order more. I don't do wedding and party prices, it's just to confusing for me. icon_rolleyes.gif

I think that your cake was great and that you shouldn't offer to refund any money (again too cheap to start), but if she continues to be irate, offer a discount on a future cake (10%)
'Why sleep when you can bake!'
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'Why sleep when you can bake!'
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post #78 of 113
6/3/08 at 7:10am
Quote:
Originally Posted by jadak

Quote:
Originally Posted by aswartzw

Quote:
Originally Posted by Laura102777

I don't think the 1x2x4 is the tiny sliver of cake that many act like it is.




So true! When I did my sister's wedding cake, I was shocked at how small the dimensions were and planned to cut larger slices. Did I at the wedding? Nope! I was stunned at how large the slices ended up being!



I agree. When you look at it from the top, it looks kind of small. But, lie that sucker on it's side, showing all 4 inches of height and filling and everything, and it's a nice size piece of cake.



Especially with a big ol' scoop of ice cream along side of it!!! Mmmmmm! icon_lol.gif

Just out of curiosity, How many servings does the loaf of Pepridge Farms pound cake (in the freezer section of the grocery) say it has in it on the nutritional label? That's not near as big, but I wouldn't be surprised if it was also based on slices that where cut down the middle and in 1" slices from there. When people start looking at servings sizes on the sides of the boxes of items they buy in the grocery, perhaps our servings sizes won't seem so small!!!
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post #79 of 113
6/3/08 at 7:11am
I don't think you should give any type of refund. She came and picked it up and took it with her. That is a sale. When you buy something at the store and when you get home you decide you don't like it, you can't go back to the store and get a refund and keep the item...........you'll have to return the item to get your money back. I'm sure it's too late now for her to return the cake. She should've said something upon picking up the cake. Did you talk to the lady that sold the cake to her? did she complain to her at the time of pick up? I suggest a percentage off for a future purchase.
PTSD sucks!!!!
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PTSD sucks!!!!
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post #80 of 113
6/3/08 at 7:22am
I can't wait to hear how this turns out. She doesn't deserve to get a refund. I explain to people that my servings are based off of the wedding slice and I have a block of wood mocked up to show what that looks like on a plate. Most people agree that it's more than sufficient. It's more cake than it sounds like it will be.. more than I can eat, but I am not a big cake eater. If she was told how big the servings would be she should have ordered more cake.

If you offer different serving sizes make sure you have different prices for them. Party servings are 50% more than wedding servings and should cost 50% more.. so if your wedding serving costs $3/serving.. your party serving should cosy $4.50/serving and if you have a Jethro serving that is twice the size of a wedding serving it should be $6/serving. It gets confusing though.. I had this originally, but people look to you to help them with deciding how many servings they will need. If she didn't tell you that they wanted HUGE pieces.. it's not your fault.
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post #81 of 113
6/3/08 at 7:28am
Obviously someone wanted their cake and eat it too!! She has nerve of a toothache (and maybe even getting one after eating all that cake!)considering she basically stole the cake for that price! The cake was great looking and I would not offer a discount or anything to her since she got a discount already is what I am thinking.

Good luck!!
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post #82 of 113
6/3/08 at 7:32am
I'm anxious to hear how this turns out too.

I do think you need to charge more...My carved cakes start at $5 per serving which would have made your cake, based on 26 servings $130.00. How the heck do you make any money much less pay for the ingedients by only charging $25?

When my clients pick up their cakes I usually give them a cutting guide which states how large to cut the slices so that they can get the correct number of servings. They really appreciate having this information especially with carved cakes.
~Jacqui~
www.jacquiscakes.com
http://www.facebook.com/JacquisCakes#!/pages/Jacquis-Cakes/145518139137?fref=ts
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~Jacqui~
www.jacquiscakes.com
http://www.facebook.com/JacquisCakes#!/pages/Jacquis-Cakes/145518139137?fref=ts
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post #83 of 113
6/3/08 at 7:36am
yeah...really wondering what you decided to tell her and the outcome! icon_smile.gif
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #84 of 113
6/3/08 at 7:39am
Just one more question about the serving cart that someone posted on here that is on this site here that Indydebi created, are the cakes for example a single 6 inch round and so on or 2-6 inch rounds stacked?? I hope that make sense! Thanks because I have been looking for a chart for serving sizes!
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post #85 of 113
6/3/08 at 7:57am
Quote:
Originally Posted by janicecold

Just one more question about the serving cart that someone posted on here that is on this site here that Indydebi created, are the cakes for example a single 6 inch round and so on or 2-6 inch rounds stacked?? I hope that make sense! Thanks because I have been looking for a chart for serving sizes!



The majority of serving size charts go by double-layer cakes, not single. icon_smile.gif
Samantha
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Samantha
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post #86 of 113
6/3/08 at 8:16am
Customer should have know that a "Serving" is something totally different to teenage boys! From the theme cake, I bet I am close to saying it was for a bunch of boys. I raised 4 boys, and "lunch" was as much as 3 Big macs or Quarter pounders + fries EACH! My 4 sons could/ would polish off that WHOLE cake in one sitting--- doesn't mean I would expect to pay for "4 servings"!
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post #87 of 113
6/3/08 at 8:20am
People never cease to amaze me. For what you charged this customer, she has NERVE complaining. I wouldn't refund a penny.
Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.
Scott Adams
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Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.
Scott Adams
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post #88 of 113
6/3/08 at 2:17pm
Quote:
Originally Posted by johnson6ofus

Customer should have know that a "Serving" is something totally different to teenage boys! From the theme cake, I bet I am close to saying it was for a bunch of boys. I raised 4 boys, and "lunch" was as much as 3 Big macs or Quarter pounders + fries EACH! My 4 sons could/ would polish off that WHOLE cake in one sitting--- doesn't mean I would expect to pay for "4 servings"!



Sounds about right for teenage boys. icon_lol.gif

As to the customer not being told about the serving size if she didn't ask it isn't really the decorator's problem. It might be nice to have a display to show people and may help avoid these issues with people but I fail to see how that should have any bearing on refunds or future discounts. Especially if the decorator is using standard serving charts.
"If we are going to teach 'creation science' as an alternative to evolution, then we should also teach the stork theory as an alternative to biological reproduction." - Judith Hayes
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"If we are going to teach 'creation science' as an alternative to evolution, then we should also teach the stork theory as an alternative to biological reproduction." - Judith Hayes
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post #89 of 113
6/4/08 at 7:47am
Quote:
Originally Posted by janicecold

She has nerve of a toothache (and maybe even getting one after eating all that cake!)considering she basically stole the cake for that price!



Huh?

If the OP didn't like the price she didn't need to take the job. The OP's pricing structure isn't the customer's fault.

Separate the serving size issue from the lowball price.
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post #90 of 113
6/4/08 at 9:47am
MaisieBake, the OP didn't say she did not like the price she got for the cake, alot of us thought that OP was giving away the cake for that price she charged. The OP never compained about it one bit.

I am not sure why you are ?? what I had said. I am not the only one that replied saying that she got that cake for a real bargain!
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