Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › First Unhappy Customer - Need Advice - Picture included!
New Posts  All Forums:Forum Nav:

First Unhappy Customer - Need Advice - Picture included! - Page 8

post #106 of 113
6/5/08 at 11:55am
This country has too much super sizing going on and we have greatest obesity rate in the WORLD.

Unfortunately hon I think you should refund, because how can ya beat the McDonald marketing factor?

(Now to be a bit of a smarta$$ next time she calls in ask her if she wants that Supersized!)
Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
Reply
Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
Reply
post #107 of 113
6/5/08 at 11:57am
I think the real let down came when she picked up the cake and it was not as big as a real skateboard.

It's all about relation, she was used to seeing some huge skateboard hanging around her house and thought the cake was also going to be that big.
Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
Reply
Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
Reply
post #108 of 113
6/5/08 at 12:43pm
Thread Starter 
Hi all,

Sorry for the delay.

I hadn't heard back from the customer and have been waiting for a reply. Everyone has been such a big help!

I decided to email her back. I went with a modified version of aligotmatt's advice. I really needed the advice too! I really do feel like the customer is always right but I don't want to undersell myself and my time either.

I am going to Lowe's and having block's of wood made up into 3 different serving sizes. I am even going to paint them to look like slices of cake. Love that idea!

I have been running my prices at "buiding a portfolio and for practice" prices.

I am putting in a refridgerated case and putting up displays with prices soon and then I will be going to "professional" pricing.

I had (have) alot to learn about decorating and about being in business!

Here is the copy of the email I sent her.

"Hi s,
In regards to the question you had on your serving sizes. You paid for and picked up a 13 inch long and 4 inch wide cake approximately 4 inches high. The cake would have been served by cutting a line straight down the middle and then cutting 2 inches, sliding the knife down and cutting 2 more inches... this should have provided you with 26 1x2x4 sizes, which is a standard serving size, and providing you with enough cake. I sincerely apologize if I was not clear with my cutting instructions prior to you picking up the cake. I would be happy to offer you a 20% discount on you or a family member's future order with us.

Thank you and I hope to hear from you soon."
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
Reply
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
Reply
post #109 of 113
6/5/08 at 1:13pm
ok, I am new to this and I just want to make sure that I am understanding the measurements. When you say 1x2x4-- the slice is 1 inch wide, 2 inches long (when looking down at it) and then the 4 inches is for how high it is - right? I know this should be self explanatory, I just want to make sure I am getting this! Thank you everyone!
"Your life is an occasion--Rise to it!" --Mr Magorium
Reply
"Your life is an occasion--Rise to it!" --Mr Magorium
Reply
post #110 of 113
6/5/08 at 1:15pm
Quote:
Originally Posted by penguinprincess

ok, I am new to this and I just want to make sure that I am understanding the measurements. When you say 1x2x4-- the slice is 1 inch wide, 2 inches long (when looking down at it) and then the 4 inches is for how high it is - right? I know this should be self explanatory, I just want to make sure I am getting this! Thank you everyone!



Here's a pic of a 1x2x4 cake piece ... it's how I cut all of my wedding cakes: http://www.cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1156785
Cake Cutting Guide: http://cateritsimple.blogspot.com/search/label/cake%20comb
http://www.flickr.com/photos/55969028@N00/
www.cateritsimple.blogspot.com
http://debiswritingcollection.blogspot.com/
Reply
Cake Cutting Guide: http://cateritsimple.blogspot.com/search/label/cake%20comb
http://www.flickr.com/photos/55969028@N00/
www.cateritsimple.blogspot.com
http://debiswritingcollection.blogspot.com/
Reply
post #111 of 113
6/5/08 at 1:18pm
Quote:
Originally Posted by indydebi

Quote:
Originally Posted by penguinprincess

ok, I am new to this and I just want to make sure that I am understanding the measurements. When you say 1x2x4-- the slice is 1 inch wide, 2 inches long (when looking down at it) and then the 4 inches is for how high it is - right? I know this should be self explanatory, I just want to make sure I am getting this! Thank you everyone!



Here's a pic of a 1x2x4 cake piece ... it's how I cut all of my wedding cakes: http://www.cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1156785




Got it-- Thank you! And yes, that looks like a good size of cake-- not too much, not too little! Thanks again!
"Your life is an occasion--Rise to it!" --Mr Magorium
Reply
"Your life is an occasion--Rise to it!" --Mr Magorium
Reply
post #112 of 113
6/5/08 at 4:40pm
Thread Starter 
Great visual!
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
Reply
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
Reply
post #113 of 113
6/5/08 at 5:11pm
I don't know why people think that is such a small piece of cake! I think it's just right!
My drug of choice is FROSTING!
Reply
My drug of choice is FROSTING!
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › First Unhappy Customer - Need Advice - Picture included!