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another fallen cake/refund question - Page 2

post #16 of 38
On Saturday, the client for the cake below... left my house with the cake on the back seat of his BMW cabrio.. and the roof down!!! Despite the fact that he came here the night before to assess the size of the cake and best mode of transporting. (he is a friend.. and we even offered to deliver the cake). It did arrive in one piece... BUT I did say as he was reversing out my driveway.. that the cake was no longer my responsibility once he left!! icon_biggrin.gif

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Toni xxx
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Toni xxx
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post #17 of 38
waaa haaa... it isn't your photos yet... I want to save it my favs, so please post it in your gallery icon_smile.gif THANKS!
<3Lori<3
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<3Lori<3
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post #18 of 38
once again..I agree with all that has been posted.You cannot be responsible for the cake after it has left your care....I would email her and politely say that you are very sorry that the cake had a mishap however....it was in one piece when it was picked up and after that is not your responsibility!! I know....easier said than done!!

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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post #19 of 38
sorry, I did want to add, that your cake looks very stable.. and I agree with everyone else.. that the driver is at fault....
Toni xxx
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Toni xxx
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post #20 of 38
Quote:
Originally Posted by pjmw

She took responsibility for the cake the minute she put it in the trunk (which would personally make me freak out!)...



I don't understand why someone putting a cake in the boot of the car would worry you?

They're always boxed, aren't they?

Usually, the box won't fit on the floor of the front passenger seat, and won't fit behind the front seats on the floor, either. There's NO WAY I want my customer's putting a cake on the seat of a car... G-d forbid they have to hit the brakes suddenly, the cake's going to go flying!!!!!!!

As long as there isn't anything in the boot that's going to roll into/fall onto/crush the cake in any way, I think it's the safest place, isn't it???

icon_smile.gif

Suzanne x
Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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post #21 of 38
Quote:
Originally Posted by pjmw

She took responsibility for the cake the minute she put it in the trunk (which would personally make me freak out!)...



I don't understand why someone putting a cake in the boot of the car would worry you?

They're always boxed, aren't they?

Usually, the box won't fit on the floor of the front passenger seat, and won't fit behind the front seats on the floor, either. There's NO WAY I want my customer's putting a cake on the seat of a car... G-d forbid they have to hit the brakes suddenly, the cake's going to go flying!!!!!!!

As long as there isn't anything in the boot that's going to roll into/fall onto/crush the cake in any way, I think it's the safest place, isn't it???

icon_smile.gif

Suzanne x
Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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Inside this fat body, there's a thin woman screaming to get out...... but I can usually shut her up with chocolate!
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post #22 of 38
I didn't want my cake put there.... he insisted it would be fine.. so my husband put things on the seat to at least level the cake... This is the ONLY time I have ever had an experience similar!
Toni xxx
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Toni xxx
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post #23 of 38
Yep, what everyone else says....NOT your responsibility....once its gone, its gone....
A guy (groom) asked me to stay and watch their wedding cupcakes once.....ya know, so the drunk in-laws wouldn't knock over the table....???
Ummmm....NO. Ba-bye. (idiot!)
Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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post #24 of 38
bellsnbows... I'm so sorry... I got so into replying that I forgot to also mention that you did a spectacular job, and that cake is wonderful! Very nice work!

Toniprev... that cake is awesome, and I'd have strangled that man!! icon_wink.gif
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #25 of 38
Thread Starter 
Thanks so much for all of your support. It makes me feel a lot better. I still don't know what to do! I don't think I owe a refund, but I have a feeling she's going to expect one. If I thought I owed one, I'd give it. I called her and got no answer so I left her a message saying I was very sorry that it happened and I don't know why unless there were any issues driving it. I said that dowels are not used in the top tier and the cake was constructed as I always do. I don't typically use a center dowel through two tiers, but I guess I should start. I have delivered numerous two tiered cakes (some of them an hour away) with no center dowel without any problems.

BTW the picture is now in my gallery! Sorry it wasn't there earlier I was just so frustrated and only had a few minutes of CC time! There's never enough CC time!

Thanks again!
post #26 of 38
Don't you dare offer a refund!! That cake was stable & sound... you can tell just by looking at the photo..... Just 'act dumb' on the whole refund thing!!! icon_biggrin.gif AND if you must, you could print out all our opinions and hand that to her in an envelope.... "here's your refund" icon_lol.gif Evil I know!!!
Toni xxx
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Toni xxx
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post #27 of 38
Quote:
Originally Posted by Relznik

I don't understand why someone putting a cake in the boot of the car would worry you?

They're always boxed, aren't they?

Usually, the box won't fit on the floor of the front passenger seat, and won't fit behind the front seats on the floor, either. There's NO WAY I want my customer's putting a cake on the seat of a car... G-d forbid they have to hit the brakes suddenly, the cake's going to go flying!!!!!!!



I completely agree. I always either put my cakes on the floor of the front passenger seats or in the trunk (I would never ever put one of a car seat- they slope and it's far too risky IMO).

I use a non-slip mat and towels around the box to further secure it. If it is tiered I always use a centre dowel, again to minimise the risk.

I know it is our responsibility to ensure delivery of a a stable cake and once it is delivered, it is no longer our responsibility. However, I think we also have a reposnsibility to enable our customers to minimise the risk once we have delivered the cake. I always tell people:

1. If transporting the cake, make sure it's either in the boot (trunk) or on the floor. Do NOT put it on a car seat as the y slope and the cake might slope along with the seat!

2. Use a non-slip mat under the box if possible. Wrap towels around the box to prevent movement.

3. Drive as though you had a dozen eggs perched on top of the roof. You don't need to go slowly, but drive as smoothly as possible - no sudden stops.

To the OP - I'm so sorry that happened, it was SUCH a cute cake!
post #28 of 38
Bonnie, my cakes ALWAYS travel in the boot of my car.. and as I have a stationwagon, it is perfect for transporting cakes.. my story was the one exception the the rule.. I so wish I had taken a photo though of my cake reversing out the driveway sitting in the back of the car... with the roof off!!! This is why I believe that the other falling cake must be the fault of the driver... because my cake travelled also up a windy mountain like road.....and survived to tell the tale!

I can't easily get big boxes for my cakes here where I live in Italy, and usually they are wrapped in cellophane.
Toni xxx
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Toni xxx
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post #29 of 38
Looking at the cake, I assumed it was not in a box. I deliver my cakes in the back of my van where the back seats fold down to make a large flat surface. My "freaking out" is that if I would put it in a trunk, I would not be able to see it. I usually have one of my children ride with me and watch the cake.
Life's too short not to eat cake!
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Life's too short not to eat cake!
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post #30 of 38
Sorry this happend to you! Okay, so I guess I don't necessarily agree with most posters here. IMO, I would have put a center dowel in it. I ALWAYS do though, even if I am not transporting it. I don't think it would have fallen off if you had put one in. So if it were ME, I would offer a partial refund. I not saying it is necessarily your fault, but you just really don't know. Now if you had put a center dowel in it and it still rolled all around in her trunk....well then that's probably a different story. Sorry!
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