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Just a complaint, want to share - Page 2

post #16 of 47
I totally agree with JanH and Mike! I would ask your mom if she wants to make up the difference since your 'keeping the peace for her' - the cost of doing business, nothing personal.

Gee, maybe you could go to your suppliers and tell them that you weren't paid in full for your cake so now you can't pay them in full for supplies. Yeah, that's go over well. icon_rolleyes.gif
-Grace

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-Grace

"Shades of grey wherever I go;
The more I find out the less that I know."
- Billy Joel
"What color's the icing in your world?" - Me
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post #17 of 47
This lady is a wacko! That is like going to bloomingdales and saying I am paying walmart prices.
I take 50% up front and they pay the rest when they pick up. Ive never had a delivery but I will ask for 100% before delivering.
I agree with all the above.
Even if I delivered it and got that price the this ignorant lady, my hubby would go and make sure to get the rest. He does pull no punches. He knows how much I spend for product and how much time and gas I use to pick up and make the cakes.
As for your mom, she needs to put herself in your shoes.
Good luck in the future.
post #18 of 47
I think your mom should give you the rest of the $$ then.
post #19 of 47
This transaction was between you and the lady. My husband and son work together at the same business. Before my son took the job, my husband told him that what goes on between cutomers/other employees is his business. At work they are co-workers, at home they are father and son.

I would explain to your mom that this has nothing to do with her. Then call the women and get the rest of my money. Be very professional. Ask why she thinks the cake isn't worth what you think. Then take it from there.

Lu
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Don't tell your God how big your problems are--
Tell your problems how big your God is!!!
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post #20 of 47
Did your husband make up the rest of the money before giving it to you? I was trying to figure out how he successfully hid that she only paid half. That was sweet he tried to shield you from that. I'm sorry this happened to you!
post #21 of 47
I honestly think we may have lost sight on this...what the woman actually did was steal the cake. If you only paid part of a bill in a restaurant you would be arrested. This is not legal, not one person on the earth has a right to do that and I would send her a bill for the balance. Who care what anyone has said or if peace should be had, if she wants peace she will pay the balance. I would act like you never discussed it with your mother and just mail her a bill. Do you think she will ever tell your mother she said that to your honey?? Or did that to you??? And if so how could your mother even want dealings with someone that would treat you this way?? (I think you mom was just trying to be kind though)

But I would seriously mail her a bill and just write a note on it acting like you didn't know what she said to your DH. And of course you will always be way to busy to do another cake for her again because you are keeping your peace...
Cake delivered.........now breathe!
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Cake delivered.........now breathe!
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post #22 of 47
Wow, that customer has some nerve to set the price according to what she feels it's worth! I can't believe someone would even do that..how ignorant. It's especially rude since it sounds like they know you on a personal level. I'm sure your DH had good intentions when he gave her the cake anyway..he probably was just trying "to keep the peace' too. If it were me, i would just let it go. I know you feel ripped off, i would too. But i'd be sure to be 'busy' the next time she asked to make her a cake or i would demand full payment upfront. Sorry you had to go thru this.. Some people geesh.
post #23 of 47
I hate it that this happened to you. I agree with the other posters. Either ask for money up front or give her a taste of her own medicine and bump the price a little.
"I can do all things through Christ which strengtheneth me." Phil. 4:13
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"I can do all things through Christ which strengtheneth me." Phil. 4:13
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post #24 of 47
OK, do you have a signed contract for the cake listing the price? If not since your husband accepted the money as payment for the cake, I don't know that you have much legal grounds to stand on at this point. Have you been defrauded? of course, but exactly how much does your mother have to put up with in regards to this woman.

Obviously, the woman doesn't care what your mother thinks because if she did she wouldn't have ripped you off. You just had to deal with her on one cake; and even if you were to make another cake for her, you can always say 100% prepaid. It sounds like your mom doesn't have that option.
post #25 of 47
I totally agree with Christian...... send her a bill for the remaing balance.... tell her if it would be easier, to just give it to your Mom, and she can get it to you...... Good luck !
post #26 of 47
Various family members make deliveries for me on occasion. There was a situation similar to your's...the customer wanted a discount (not unfounded) because it was late(DD got turned around...it happens to everyone)...BUT... the woman got pissy with my DD and proceeded to call her an idiot for getting lost(easy for someone who lives in a big city to say to someone traveling 40+ miles into crazytown).

After apologizing to my DD, I decided then and there, there would be no crossovers in deliveries and under no circumstances will a driver have to handle a money situation.

I have thought to have a note prepped for deliveries (when someone other than myself is delivering)stating they should inspect the order and initial. If there are any problems, inform me at once so that it can be remedied as soon as possible. Do NOT inform the driver as they have no control over the order.
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"Be the change you want to see in the world."- Mahatma Gandhi

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post #27 of 47
Christian Donovan has some great advice:

"But I would seriously mail her a bill and just write a note on it acting like you didn't know what she said to your DH. And of course you will always be way to busy to do another cake for her again because you are keeping your peace... "

And if she complains about the price tell her it is what she agreed to pay from the beginning and she needs to honor the agreement. It isn't up for debate. For Pete's Sake! I thought I've heard of everything!

I disagree w/ previous posts about it being your fault for not getting payment up front. This client is WAY off base. You know her and trusted her and did her a favor by giving her the cake prior to payment... lesson learned, I'm sure. Confrontation sometimes comes w/ business. There is a diplomatic way to approach the situation. Maybe say on the bill " 1/2 paid on pick up of the cake; 2nd 1/2 of payment due. Thank you for your business." Try not to gag as you write "thank you for your business" then I'd be conveniently "booked" for every cake she EVER tried to order from me again.

I'm so sorry you have had such a nasty experience. I hope she pays up. If she tried that crap at a restaurant they'd have her arrested and people would stare at her like she had bugs coming out of her head.
Life is short... eat dessert first!
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Life is short... eat dessert first!
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post #28 of 47
Quote:
Originally Posted by ChristianDonovan

I honestly think we may have lost sight on this...what the woman actually did was steal the cake. If you only paid part of a bill in a restaurant you would be arrested. This is not legal, not one person on the earth has a right to do that and I would send her a bill for the balance. Who care what anyone has said or if peace should be had, if she wants peace she will pay the balance. I would act like you never discussed it with your mother and just mail her a bill. Do you think she will ever tell your mother she said that to your honey?? Or did that to you??? And if so how could your mother even want dealings with someone that would treat you this way?? (I think you mom was just trying to be kind though)

But I would seriously mail her a bill and just write a note on it acting like you didn't know what she said to your DH. And of course you will always be way to busy to do another cake for her again because you are keeping your peace...



Exactly. Send her an invoice for the balance of the agreed-upon price, and in my opinion you wouldn't be out of line to charge a late fee, too. Make sure she knows you got the message she sent through your husband who was merely making the delivery, but that this is your business and she owes you money. You may want to find some quotes from other cakeries for custom fondant pieces so that you can be prepared to answer her claims that she could get that cake anywhere for that price. Don't let her get away with it to keep the peace.

Maybe an email with an itemized invoice attachment (pointing out the custom fondant work as an additional price):

Dear so and so,

I'm writing to provide you with a copy of the invoice for your cake order. The agreed-upon price was $----, minus your payment of $---, leaving a balance of $------.

Please send the payment to 'address'. After --------- days, a late fee of $------ will be added to the total.

I appreciate your business and hope to hear from you soon.

Sincerely,
you
business name
phone number (s)


Then if she replies with any sort of silliness, have that comparative info at the ready to support your price. Custom work of any kind costs money, and it's no different with cake! In every other business you can think of, when we order something we pay for it in full before it's handed to us at the store or mailed to our home.

Custom cake is a luxury and if people can't afford it they should make a simple cake themselves or just know their own budgets and order something cheaper/elsewhere. You don't need to feel bad or think twice about getting what is owed to you.
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"Oh, drat these computers. They're so naughty and so complex. I could pinch them."--Marvin the Martian

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post #29 of 47
Wow, I've never had this happen before but I have worried that it might.
I collect 50% at the time of ordering and the remaining balance at delivery, so at least the ingredients are covered. But I have discussed with my husband (who is basically my business partner/delivery driver) that no money=no cake!
I've sent him on a couple of iffy deliveries where the customer was being flaky with the strict instructions to either leave with the payment or the cake.
And nothing against your mother but I know if someone screwed my kids over, business or not I would not let it happen.
I know your mom wants to keep the peace but you also have to pay your bills and you can't do that by letting people steal cake from you.
Honestly what I would do is if you have a lawyer friend (or brother in law in my caes) have them write her a letter ( letter head of course) requesting the remaining balance be paid immediately!
People tend to pay attention when the letter comes from a law office.

This really makes me mad that people think that the cakes we pour are heart and soul into can just be picked up at the corner super market! Where does she shop that she has seen custom made cakes with fondant figures on them?
She's crazy and I would ride her until you get ALL of your money!

Sorry this ended uo sp long, and sorry it has happened to you, good luck with resolveing it!
post #30 of 47
I tend to agree with the others. I would send her a bill with the total minus what she paid and the balance owed.

I doubt you will get your other half of the money but at least you will have some satisfication of letting her know that she did not pay you correctly and I would also put a clause on the bill that said something like 'effective 5/1/08 all cake orders will be done on a prepaid basis. She'll get the hint and maybe guilt will make her pay the rest of the bill. I really wouldn't look to get the rest of the money because she has already placed a value on your work. And she doesn't appreciate what you did for her.

icon_cool.gif LOL if it were me I would slip a note in with the bill and ask her where else in town can she get that sort of work because you would like to check out your competition.
Stephanie
"Faith is not believing that God can BUT knowing that God will"
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Stephanie
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