Originally Posted by ChristianDonovan
I honestly think we may have lost sight on this...what the woman actually did was steal the cake. If you only paid part of a bill in a restaurant you would be arrested. This is not legal, not one person on the earth has a right to do that and I would send her a bill for the balance. Who care what anyone has said or if peace should be had, if she wants peace she will pay the balance. I would act like you never discussed it with your mother and just mail her a bill. Do you think she will ever tell your mother she said that to your honey?? Or did that to you??? And if so how could your mother even want dealings with someone that would treat you this way?? (I think you mom was just trying to be kind though)
But I would seriously mail her a bill and just write a note on it acting like you didn't know what she said to your DH. And of course you will always be way to busy to do another cake for her again because you are keeping your peace...
Exactly. Send her an invoice for the balance of the agreed-upon price, and in my opinion you wouldn't be out of line to charge a late fee, too. Make sure she knows you got the message she sent through your husband who was merely making the delivery, but that this is your business and she owes you money. You may want to find some quotes from other cakeries for custom fondant pieces so that you can be prepared to answer her claims that she could get that cake anywhere for that price. Don't let her get away with it to keep the peace.
Maybe an email with an itemized invoice attachment (pointing out the custom fondant work as an additional price):
Dear so and so,
I'm writing to provide you with a copy of the invoice for your cake order. The agreed-upon price was $----, minus your payment of $---, leaving a balance of $------.
Please send the payment to 'address'. After --------- days, a late fee of $------ will be added to the total.
I appreciate your business and hope to hear from you soon.
phone number (s)
Then if she replies with any sort of silliness, have that comparative info at the ready to support your price. Custom work of any kind costs money, and it's no different with cake! In every other business you can think of, when we order something we pay for it in full before it's handed to us at the store or mailed to our home.
Custom cake is a luxury and if people can't afford it they should make a simple cake themselves or just know their own budgets and order something cheaper/elsewhere. You don't need to feel bad or think twice about getting what is owed to you.