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Just a complaint, want to share

post #1 of 47
Thread Starter 
Hi Everyone, I just want to complain to someone who will understand. Anyway, I did a cake recently (baby hunting cake in my photos). My husband delivered it and the lady (who is involved with my mom's business) said that she didn't have the money on her and she would pay him later. So my husband gave her the cake anyway, since we know her. My husband brought be the money about a week and a half later and didn't say anything. Well some stuff happened that showed that she wasn't an honest person and I was really angry and so my husband said he needed to tell me something. Come to find out, she only paid him half of what the cake cost. She told him what she was offering was what it was worth and she could get that cake anywhere for that much. Some nerve! My husband said he didn't want me to be upset and that is why he didn't tell me, but I'm really hacked off! I really want to go give her a piece of my mind, but my mom says she wants to keep the peace! How do you guys get over it when people rip you off? SARAH
post #2 of 47
If she ever wants another cake, just nicely tell her to go "anywhere" to get her cake, and try paying half the quoted price for it...see how far she gets with that tactic!

Some people are just so awful!

Your cake was beautiful, and I don't see where she has the right to just pay what she thinks it was worth! Geez!
post #3 of 47
I don't understand your Mom's position. icon_confused.gif (Although, I can see that your DH didn't want you to become upset...but still.)

There's nothing wrong with your righteous indignation. Also, if you're not made aware of a problem; how can you correct it. judge.gif

Keeping the peace by allowing someone to STEAL your time, talent and the cost of ingredients seems totally unfair to YOU. thumbsdown.gif

Of course, in the future cakes should be pre-paid well in advance of the due date. Or, at the least paid at time of delivery WITH NO EXCEPTION. thumbs_up.gif
(No Money = No Cake & NO, we don't take partial payment and leave part of the cake.) icon_twisted.gif

If my cake was so undervalued, I would just as soon my DH bring it home. tapedshut.gif

I feel so badly for you.. icon_cry.gif Vent as much as you like. icon_wink.gif
post #4 of 47
Hi Sarah, so sorry that something like this happened to you. I saw the cake and its a really nice cake.

I totaly agree with JanH. You have to get the full payment before hand. You are doing a business and keep it that way even if its family and friends. Do not get it mixed up.

And really don't agree what your mother did. Why don't you ask your mother to pay you the rest, since that cutomer is your mother's business partner.
If you put your heart and soul, there's nothing you cannot do!
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If you put your heart and soul, there's nothing you cannot do!
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post #5 of 47
OMG the gall of some people. Since your Mom is in business. Ask her if she allows HER clients to pay what they feel they owe.

Mike
post #6 of 47
Really? The lady can go right down the street and get custom made fondant figures ????? WOWZERS.. cause here NOBODY does it... I mean NOBODY does it for 70 miles of me (that's a good thing for me WOO HOO)... The nerve of some people!!! I thought about it .. and what I think you should do (what I would do) is if she calls again... Say "Wow, I'm really busy.. but at 5.00 a serving I will do it" .. double your price or even triple it... Milk her for all she's worth ...

But anyways hun to tell you the truth they (people like her) are EVERYWHERE!!! Just don't let it get you down! Your cake was cute as can be!!!


((((hugs))))) icon_smile.gif
Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
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Christi
(NO I am not a goat farmer LOL)


I get enough excercise just pushing my luck
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post #7 of 47
I'd be cheesed off too.

First: surprised your mum not more supportive - as previous poster asked, would your mother find this acceptable business practice?

Second: Understand why your husband did what he did -wanted to save you from being hurt - but what he has done is inadvertently reinforce that woman's belief that she only has to pay what she wants to pay.

If she ever asks you to make a cake for her again, I'd agree a price and then when she comes to collect it tell her the cost has doubled. If she can play 'ducks and drakes' with the price without discussion, so can you.

If she saw your finished cake and decided it wasn't worth the money, what is to stop youin the future from seeing the cake you've made her and deciding that it's underpriced!!

Lovely cake by the way, and you were robbed.

Best wishes
Housemouse
I prefer to dream in fondant and buttercream!
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I prefer to dream in fondant and buttercream!
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post #8 of 47
What a really sweet hubby for wanting to "help" and spare your feelings. But what a really horrible client! Wowzer. I do not make cakes for $$ (licensing reasons) but I can't believe anyone would be so dishonest (cause that is what she was)! So unless this cake was totally below your normal ability/level (which i can't believe it was) then she went back on an agreement and took advantage of your DH being the dropper-offer. I would not have her for a client again.
post #9 of 47
AHHHH! People like this drive me nuts!! I just don't understand why people think it's O.K. to order a cake and then not pay for it. This was hapening to me all the time, "Oh I'll pay you later, you can trust me" Do they order a pizza and then tell the delivery guy I'll pay you next week, of course they don't. I had to start getting 50% up front, even from friends (who actually are the worst about this icon_confused.gif ) I tell them it's to cover the cost of ingredients. I've had it happen with catering jobs also, having to hound the person for the $ after the evnt was over successfully, now I make them pay in full 3 days before "so they don't have to worry about it during the party" sorry this is so long but I feel you!!! Sorry this happened to you it was a beautiful cake and I agree with Christi, I'm sure they can't go "anywhere" and get hand made figures. Some people just aren't worth working with.

Sue

P.S. one time DH offered to make up for the money owed by throwing a brick through their leaded glass doors and they only owed $20, just a thought (kidding of course)
post #10 of 47
Quote:
Originally Posted by Mike1394

OMG the gall of some people. Since your Mom is in business. Ask her if she allows HER clients to pay what they feel they owe.

Mike



EXACTLY what *I* was thinking! icon_twisted.gif

She sounds like the type of woman I'm always complaining about ..... "we have to be NICE and not hurt anyone's feeeeeeeelinnnnnnnnngs" (no matter how screwed in the backside we get in the process!) icon_mad.gif
post #11 of 47
I totally understand.I had a regular customer wiz in and pick up a cake and then gasp and say..."Oh..I forgot my chequebook"...and grabbed the cake and left.I was a bit put out but the kicker is I had to email her 3 times over 3 weeks and finally she sent the money,but I mean the nerve!!! You can't walk into Walmart or Kroegers and grab your cake and say"I'll pay yah later"..I was quite miffed!!! and who did she think she was determining your time and worth....I would call her and speak my peace...regardless of what your Mom says...Sorry..that's just the Virgo in me!!!icon_smile.gificon_lol.gif

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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post #12 of 47
The only thing I can say is that you did this to yourself by not having the cake paid for in full BEFORE you started baking it. If you don't pay on time.. I don't turn on my oven. Sorry.. but I am not going to bake your cake if you haven't paid for it.

Your mom is being ridiculous and your husband (while is heart may have been in the general area of the right place) was a fool for giving her the cake without full payment. I would have walked out with my cake in my hands. Sorry but you can't just pay what you think is fair. I think $1/gallon is "fair" for gas, but I still have to pay almost $4/gallon.
post #13 of 47
Quote:
Originally Posted by jkalman

The only thing I can say is that you did this to yourself by not having the cake paid for in full BEFORE you started baking it. If you don't pay on time.. I don't turn on my oven. Sorry.. but I am not going to bake your cake if you haven't paid for it.

Your mom is being ridiculous and your husband (while is heart may have been in the general area of the right place) was a fool for giving her the cake without full payment. I would have walked out with my cake in my hands. Sorry but you can't just pay what you think is fair. I think $1/gallon is "fair" for gas, but I still have to pay almost $4/gallon.



2 snaps up and in a circle, Uhum Girl. Exactly right. I'm sorry if I'm not feeling sorry for ANYONE that gets ripped off for their work because people only do to you what you allow them to do.

I have NOTHING in my shop for people to come and see or taste, everything is on my website.

They pick a cake, they call me, we discuss it and I send them a pay pal bill with this:


" Congratulations and thank you for chosing me to make the cake for your happy event, but no order is final until paid in full"

I also explain to them that they have 72 hours before their cake is due to pay the bill, as some components of the cake may take up to 3 days or more to dry and be usable. If the cake is not paid by then, they will not have a cake.

I'm sorry if I"m coming across as too blunt, but I run a business, not a charity and if I don't get paid up front, I will not turn on my ovens and they will not have a cake.
post #14 of 47
Your cake is beautiful and well worth whatever you charged for it. But I know if that were my mother she definately wouldn't have kept peace. She woulda said if you can't pay the full price then u don't get the cake. But i'm sure my hubby would've done the same thing when it came to me getting upset but i'm sure he would've given her a piece of his mind too.
If you tell the truth you have a lot less to remember. -- Mark Twain
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If you tell the truth you have a lot less to remember. -- Mark Twain
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post #15 of 47
This is what I dread the most, a customer not willing to pay, so far my customers are either friends that I live on base with or work with. Luckily for me, I"m known for not holding my tongue. I asked my dh before he left for work what he would have done and he said no payment, no cake and would have left, (he's not one for holding his tongue either) bless your dh for not wanting to upset you, but I do think he has kinda made the situation worse by letting the women get away with it, as for your mom, I would sarcastically ask her to make up the difference then if she wants you to keep quite to keep the peace!

I believe though that you are not going to feel better about this situation until you have said something to this women, I would call and ask her for the other half of the money. Business is business, and if they are true friends of your mom's then they wouldnt do this. My true friends pay up no worries about the cost, it's my "aquaitences that have problems paying what I ask for!"

Rach
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