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Clarifying the Global Sugar Art and CC relationship [repost]  

post #1 of 16
Thread Starter 
I just wanted to take a moment to clarify the relationship between Cake Central and Global Sugar Art.

There does seem to be some confusion out there about the exact relationship and that is the purpose for this post.

With the closing of the Cake Central Shop at the outset of 2008, we sought out a vendor with the record of customer service that we expected from ourselves. This lead us right to Global Sugar Art as a natural partner and supplier to the Cake Central Community.

Our arrangement with Global Sugar Art does not extend a specific discount to Cake Central members, they are already offering the lowest prices they can afford to.

When you buy something from Global Sugar Art, Cake Central will receive a portion of your purchase to support the CC site and keep it free. In order for Cake Central to receive credit for the transaction, you must click on one of the Global Sugar Art ads on the cakecentral.com website. This is the only way for Alan to track the sales.

Please do not call them to ask for the Cake Central discount or to apply your transaction to Cake Central's credit. All you have to do to make sure Cake Central receives a portion of your purchase is to click on the Ads found on our site.

Please feel free to contact me if you have any additional questions about the Cake Central and Global Sugar Art relationship.
post #2 of 16
I have a general question about Global Sugar Art. I have searched their website and cannot find where they are located. I usually like to have the physical address of an online company that I am dealing with and most online companies have a "Contact Us" page with a physical address. Why don't they have this information?
post #3 of 16
518-561-3039

This is their phone #. Perhaps you could call for the info you want...
~Dorothy~
mom of 3 princesses and a little prince
~Dorothy~
mom of 3 princesses and a little prince
post #4 of 16
They are located in Plattsburg, NY. If you go to yellow pages I'm sure they will have it.
post #5 of 16
I am no longer seeing the Global Sugar Art ads on the site. Am I missing something? Don't we need to click on the ad for you to track our entry point?
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post #6 of 16
Quote:
Originally Posted by Kim_in_CajunCountry

I am no longer seeing the ads on the site. Am I missing something? Don't we need to click on the ad for you to track our entry point?



I have been looking for their adds the last couple of days also and haven't seen them on any pages.

However if you click on the blue "global Sugar Art" in a post it is a link to the website... I do not know if CC still gets credit for this or not, but I thinkt hey do.

Hopefully Heath can clarify for us.
It's better to be Hated for who you Are,
Than Loved for who you're Not.
It's better to be Hated for who you Are,
Than Loved for who you're Not.
post #7 of 16
Thank you for recommending Global Sugarart. THe have become my favorite vendor. I have also refered others to them!
My passion is cake decorating.
My passion is cake decorating.
post #8 of 16
I just placed my second order with Global Sugar Art and just want to say I'm pleased. Both with the association with this site and with the products I have received. The satin fondant I ordered in my first order is great! The colors are vibrant and look wonderful on the cakes I'm doing. I can't wait to receive my second order. Everything arrives within 3 days (I'm on the east coast so it takes no time to get here).
post #9 of 16
while not so forceful of an opinion as the previous poster, i also feel that global sugar art seems to hold prevalence over other vendors...i don't feel it's fair to block out our links to another site when we're trying to post a helpful hint or tip to another designer asking for help. when you have to put spaces between letters of a weblink, or spell out the symbols, all because it's not global sugar art, i say thats a bit of a monopoly and not quite fair.
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
post #10 of 16
Thread Starter 
Quote:
Originally Posted by mixinvixen

while not so forceful of an opinion as the previous poster, i also feel that seems to hold prevalence over other vendors...i don't feel it's fair to block out our links to another site when we're trying to post a helpful hint or tip to another designer asking for help. when you have to put spaces between letters of a weblink, or spell out the symbols, all because it's not , i say thats a bit of a monopoly and not quite fair.




We do not block all other vendor names because they are not Global Sugar Art. The only vendors whose names are blocked are vendors who have spammed our forum at some point in the past or entered into some kind of legal conflict with CC. We are not going to allow those companies to exploit CC for their own gain.

Do we promote Global Sugar Art as our first choice provider? Yes absolutely because we did our research and feel that there is no more trustworthy and service oriented vendor than Global Sugar Art.

We do not mean this as an attack on any other vendor, just that we wanted to find the single best Vendor out there to stake our reputation to when referring people, and our choice was GSA.

So maybe next time you see a vendor name get blocked, instead of being mad at CC for censoring it, maybe you should ask yourself what that vendor did to get themselves censored.

There are lot of other quality vendors whose names are not blocked, because they don't exploit CC or try to cause trouble for us.

And clearly that other person who posted created an account solely for the purpose of instigating this debate.
post #11 of 16
Hi Heath --

Thanks for reposting, and clarifying the relationship between CC and GSA.

However, my experience was that CC deleted my post (comparing Magic Line pans to Fat Daddio's) at the direct request of Global Sugar Art in May, 2008. In my post, there was no attack on any company, and GSA was not even mentioned. Yet, Alan wanted it removed, because he apparently only sells Fat Daddio's pans. So, at his request, CC deleted my entry, and pasted in a letter from Fat Daddio's.

You write that "there is no more trustworthy and service oriented vendor than Global Sugar Art" but sadly, I find that a trustworthy vendor does not act to censor others.

Thanks.
post #12 of 16
the spirit of my post was not an intent to stir the pot, so to speak. i despise drama and will avoid it whenever i can.

i have tried posting stuff about using luster dust or disco dust, and it blocked me. i have seen posts that blocked earlene's link and etc, and maybe i'm wrong, but i doubt that this person has tried hacking or spamming the site...i wholly accept that i could be wrong with my assumption, though.

i am a free thinker, and an adult. i choose to spend my time on a public forum, sharing and retrieving information. i do not like to have someone blocking parts of a post because they assume to know what's best for me, without telling me why first. this little personality quirk of mine drives my husband nuts also icon_biggrin.gif

just because i differ in my opinion, though, does not mean that i do not appreciate the hard work you have put into this site, and the opportunities you have afforded us. thank you.
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
post #13 of 16
Thread Starter 
Quote:
Originally Posted by Petit-four

Hi Heath --

Thanks for reposting, and clarifying the relationship between CC and .

However, my experience was that CC deleted my post (comparing Magic Line pans to Fat Daddio's) at the direct request of in May, 2008. In my post, there was no attack on any company, and was not even mentioned. Yet, Alan wanted it removed, because he apparently only sells Fat Daddio's pans. So, at his request, CC deleted my entry, and pasted in a letter from Fat Daddio's.

You write that "there is no more trustworthy and service oriented vendor than " but sadly, I find that a trustworthy vendor does not act to censor others.

Thanks.



Alan has no say in what we moderate. Alan, like any other user, can ask us to review a post's information and challenge its accuracy, but the final decision is with us.

Alan has never asked us to block the mention of another vendor or competing product mentioned on the forums. The only thread he has ever asked us to look at was the one you mentioned, because they did not agree with the process of the study. Members are allowed to question the validity of something and to present what they feel is contesting evidence. It is up to Jackie and I to try and make sense of it all.

Should the thread have ultimately been deleted, moderated, or altered, I don't really recall how we came to the specific conclusion that we did in that situation, but ultimately that decision was ours, not Alan's.

Do we make moderating mistakes? Sure sometimes we do. Sometimes we handle situations well, and sometimes we don't. But that is really on us.

I apologize for any hurt feelings or ill-will caused by that situation, but I honestly feel that the blame for that should be on how Jackie and I handled it, and not about how you or Alan handled it.

The fact remains, every single piece of feedback we have received from any member who has been a customer of GSA has been extremely positive, we have never received a single complaint about the service from Alan and his team, and to this date, your situation with the forum thread is the only single incident in which someone has relayed to me any form of negative experience with Alan or GSA.
post #14 of 16
Thread Starter 
Quote:
Originally Posted by mixinvixen

the spirit of my post was not an intent to stir the pot, so to speak. i despise drama and will avoid it whenever i can.

i have tried posting stuff about using luster dust or disco dust, and it blocked me. i have seen posts that blocked earlene's link and etc, and maybe i'm wrong, but i doubt that this person has tried hacking or spamming the site...i wholly accept that i could be wrong with my assumption, though.

i am a free thinker, and an adult. i choose to spend my time on a public forum, sharing and retrieving information. i do not like to have someone blocking parts of a post because they assume to know what's best for me, without telling me why first. this little personality quirk of mine drives my husband nuts also icon_biggrin.gif

just because i differ in my opinion, though, does not mean that i do not appreciate the hard work you have put into this site, and the opportunities you have afforded us. thank you.



IF you ever have text blocked that seems odd to you, please let us know. If words like Luster dust are not working, it probably had to do with the code we had to magically link those words to the products in the CC shop back when we had one.

There are only a small handful of websites that are being intentionally blocked, like maybe 5. So as always, if something seems to not work the way you would expect, assume it is a bug and report it to us so we can fix it. If it is something that is banned, we will let you know, but that should only come up in a small set of situations.
post #15 of 16
Thread Starter 
Quote:
Quote:

the spirit of my post was not an intent to stir the pot, so to speak. i despise drama and will avoid it whenever i can.



oh I certainly did not feel you were trying to stir the pot, I was referring to the person who posted before you. I deleted their post because they registered an account for the specific purpose of starting an argument.

I have no problem with your post and I am happy to discuss it with you. I just don't like people registering an account for the express purpose of picking a fight which that person clearly had done.
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Cake Central › Cake Forums › Cake Talk › Cake Decorating › Clarifying the Global Sugar Art and CC relationship [repost]