what adorable cakes and I love the cookies life preservers to accent the cake. Great idea. There was nothing wrong with that cake.
Every time I read about customers such as these I remember what my newly wed neighbor said to me a few months ago. We were looking at her gorgeous wedding cake photos and she could do nothing but rant about how perfect and beautiful her 1/2 priced wedding cake was. When I asked her what she ment 1/2 priced. She couldn't wait to give details about how she stiffed the "cake lady" when she "theatrically preformed" the displeased bride. "Crockadile tears and all" she said. The lady had a soft heart and fell for it and gave it to her 1/2 off as a wedding gift. (This lady was a family friend as well) I wanted to become ill. This neighbor could have purchased 10 cakes and not blink an eye. She herself said it was perfect, but her pride in stiffing the baker was more then I could stand. After a I left her with an ear full of an unsolicited point of view on what it takes to create such a cake, that neighbor became a unsavory distant neighbor.
Since I have started visiting this site I have grown more envyous of every one of you that make cakes such as these. I am only at a wishing stage and it saddens me to see how much one displeased customer can hurt you so badly when none of you have anything to feel bad about. I just wish I had the time to place in the cakes as much work as you do. You have nothing to feel bad about. You ALL do beautiful work and obviously your happy customers keep returning or refer others to you. For every "1" There is always two more out there that can replace them.
Just dust this off as experience and move forward. You must have please someone since you have a new customer to replace the negative one.
Keep up the great work. Just keep in mind behind the whiner or the snide remarks there may be an deeper pocket motive. They may be baiting you. Don't fall for it. Be proud of what you have done. *hugs
ShyannP.S. for the "8 minute late" cake? I honestly feel there is a higher power setting on me at this moment before stepping into the cake decorating business. I would have tested how for I could get to the door with the cake after returning the money/deposit. I would have left the opinionated mother behind to explain why there is no cake for her daughters wedding.
I have an excuse.....it's call hot flashes.