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Customer Venting (Really Long) - Page 4

post #46 of 87
Look, I dont want to disrespcet you. and i dont want to be the enemy on CC, but i think being completly honest is what CC is all about. Its the only way to learn. I know that Im not that great of a decorator (since i just started this a few months ago) but I want ppl to be constructive when commenting to me (even if it means being a little destructive). To tell u the truth, my 12 year old sister walked in the room while i was looking at the picture and said "ew that cake looks like it was just thrown together really fast". I went and looked at the other pictures you have of cakes and they are so cute. i was not impressed with this one at all (nor were other ppl in my house). if i were her i would probably complain too since you have made such beautiful cakes. im sorry, i really dont want to hurt ur feelings but at the same time, i dont want you to ruin ur business either.
Let ME eat cake!
~*Melissa*~
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Let ME eat cake!
~*Melissa*~
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post #47 of 87
It probably looked a lot better before the customer put those ugly figures on it icon_eek.gif
Mum to Callum , Liam , Braeden , Bailey & Mia
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Mum to Callum , Liam , Braeden , Bailey & Mia
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post #48 of 87
It sounds like you've resolved the situation, but just wanted to say that you're right...if she's been haunted by this cake for the past couple of days...she's got some major issues. Be glad that you're through with her!
post #49 of 87
I can understand humiliation over a cake. If I bragged about how I was going to get an awesome, never before seen cake, and how I paid a pretty high price for it. Then, when it arrived, it didn't meet my ballooned expectations of it. When guests arrived, some having heard me brag and go on and on, said something like "Is THAT the "cake"???" Yeah, I'd be humiliated.....even if it were self inflicted for the most part.

And I am in no way saying that that is what happened in your case. I was only stating that a cake can be the cause of humiliation.
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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post #50 of 87
Thread Starter 
Quote:
Originally Posted by princessdepastel

Look, I dont want to disrespcet you. and i dont want to be the enemy on CC, but i think being completly honest is what CC is all about. Its the only way to learn. I know that Im not that great of a decorator (since i just started this a few months ago) but I want ppl to be constructive when commenting to me (even if it means being a little destructive). To tell u the truth, my 12 year old sister walked in the room while i was looking at the picture and said "ew that cake looks like it was just thrown together really fast". I went and looked at the other pictures you have of cakes and they are so cute. i was not impressed with this one at all (nor were other ppl in my house). if i were her i would probably complain too since you have made such beautiful cakes. im sorry, i really dont want to hurt ur feelings but at the same time, i dont want you to ruin ur business either.



Gee, thanks alot. It wasn't thrown together really fast.
post #51 of 87
Like I said, Im not trying to hurt your feelings. I just thought u would want opinions from everyone. especially a kid like my sister, concidering thats what the customer was. besides, u also have to understand that not EVERYONE is going to be happy with EVERYTHING. just be happy that u have made alot of really great cakes. no one can be perfect all the time. i wish i could say that for every 20 or so great cakes i only made just one not so great one. i think the woman was pretty dramatic about the whole thing, but the customer is always right (even if they are a little loopy)
Let ME eat cake!
~*Melissa*~
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Let ME eat cake!
~*Melissa*~
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post #52 of 87
I am not wanting to be ugly, but I remember several of your old posts and lenghty threads about something that went wrong either with the cake or the customer. Perhaps this issue is a result of not communicating thoroughly with your customers. I seem to always see things a little differenty, and I so don't want to be the enemy, but I too would be dissapointed. The email exchange is very confusing and it is your job to make absolutley sure that you (and your customers) are clear & on the same page as to what they will be receiving.

I always tell the customer exactley what size the servings will be. (wedding, party, or family)

I know a lot of decorators here always end the problem with a statement of : We - (the decorators) are always right & if they ate it, its there problem. I dont think that should always be the case.
post #53 of 87
[quote="shivs"]
I always tell the customer exactley what size the servings will be. (wedding, party, or family)

Hi shivs,
I really like the idea of "family" servings, how do you go about that

jibbies
post #54 of 87
jibbies - (Wedding 1x2x4) (Party 1.5x2x4) (Family 2x2x4) thumbs_up.gif
post #55 of 87
I have to say one thing. Do you actually know what type of pain meds. this woman was on? If they were narcotics then yes, maybe she is ACTING a little strange...but if it's just like a synthetic narcotic pain med.(there are a LOT out there) then she would be fine. Either way I don't think this reason would cause her to not like her cake!

I am not sure if princessdepastel read all the posts...the cake itself was the original posters but the woman threw on the action figures...this was not the cake decorators decision! And I do think that the action figures made the cake look tacky! Again, NOT the cake decorators fault!

I think the woman realized that she didn't ORDER enough cake! And I kind of think she knew what she was doing to you...unfortunately....you have already given her some money back so, you have admitted fault.
Please do not work with this customer again! Be booked or something! icon_lol.gif
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #56 of 87
if you give her any refund, also suggest she perhaps contact another baker in the future that can accomodate her the way she feels she needs to be. she would just be crazy enough to call you in 6 months wanting another cake as if nothing happened!
post #57 of 87
First I want to say that I am very sorry you are going through this. You are so right if this woman is sitting around obsessing about a cake she needs professional help and better meds. I think the cake is really cute.
That being said I have to agree with some of the other posts, your e-mails are a little confusing and you might want to think about doing up a formal invoice on word that you can copy and paste onto your e-mails to your clients so there is no confusion. On these invoices you may also want to put the demensions of the serving sizes. This covers your self if anyone comes back with a "my cake was too small" comment again you can say "the invoice I sent you clearly states the serving sizes and based on those sizes your cake was more than adequate"
I try to view my customers almost as small children, you really need to spell things out as they do not understand cake like we do and they don't get that a serving size peice of cake does not need to be the size of a small cinderblock.
Again I am really sorry your having this issue, sometimes people really are a challenge.
"Anyone who lives within their means suffers from lack of imagination."
Oscar Wilde
www.lovebitespastryshop.com
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"Anyone who lives within their means suffers from lack of imagination."
Oscar Wilde
www.lovebitespastryshop.com
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post #58 of 87
Quote:
Originally Posted by shivs

jibbies - (Wedding 1x2x4) (Party 1.5x2x4) (Family 2x2x4) thumbs_up.gif



Thanks! your size for family is what I have used all these years for party size pieces. That is the size that I quote for sheet cakes. If someone wants a round cake for something other than a wedding, how so you go about stating sizes then, for instance they are going to cut wedges like the pieces you see on a cake mix box, how many do you think an 8 inch round would serve and how do you go about calculating it for other sizes also.

jibbies
post #59 of 87
Thread Starter 
Thanks everyone for your posts. The only thing I can say is that she approved the design, and the size. I did what she asked for, so even if it isn't MY favorite cake...I still did what she wanted. As far as invoicing goes, I did send her an official itemized one through Paypal, with everything spelled out, so there shouldn't have been any confusion, except she didn't read through enough to realize what she was getting. I sent 3 emails, and she approved all of them. For the too small thing, she keeps changing her story, because yesterday on the phone she said she needed cake for 30 and it wasn't enough, but in the emails and when we spoke before she only needed 15-20 servings.
So, for those of you who think the cake is terrible-I didn't like it either, but it is what she asked me for. I don't really know what else to say about it. If she had ordered fondant, or a different design, it would have been better. But she wanted buttercream with a cartoony looking city scape. I think that's what I did. And what else can I do if when I drop it off and ASK if she likes it she says "Yes. I do."
I decided to just give her my profit and then to ignore her from here on out.
post #60 of 87
Quote:
Originally Posted by jibbies

Quote:
Originally Posted by shivs

jibbies - (Wedding 1x2x4) (Party 1.5x2x4) (Family 2x2x4) thumbs_up.gif



Thanks! your size for family is what I have used all these years for party size pieces. That is the size that I quote for sheet cakes. If someone wants a round cake for something other than a wedding, how so you go about stating sizes then, for instance they are going to cut wedges like the pieces you see on a cake mix box, how many do you think an 8 inch round would serve and how do you go about calculating it for other sizes also.

jibbies



I would be interested in know this also!! It sounds like a good idea. If you could pm or email me the infor I would love it!! Thanks.

Email address is darrahcrawford78@yahoo.com
Darrah

mom to Laynee(7),Aden(2) and Greyson(10 mon.)
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Darrah

mom to Laynee(7),Aden(2) and Greyson(10 mon.)
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