Wrong Wedding Cake - what to do!?! - Page 7

if they actually cut and served the cake and it was eaten, i don't htink they are entitled to a FULL refund. Partial, perhaps, but not a full one.

I was reading all six pages just to get to say this. Glad somebody else was thinking like me. How ridiculous that some people here are being so dismissive about this bride's feelings - and without even being asked!!! So what that she was in a bad mood for a while because her cake was wrong! I'm sure she didn't need lectures on how to feel. Did you all expect this girl to just go tell her cousin that she had no right to be upset because her priorities were all out of whack (in your opinions)??? How rude! This girl just wanted to help her cousin find out what her entitlements were for receiving the wrong product she ordered. Some people are very sensitive to details- doesn't make them bad people. I'm sure if my cake were wrong I would be upset too. But if anybody came up to me trying to tell me to get over it at the time - there would be some cake in somebody's face. I mean, why rub salt in the wound if somebody is clearly upset? Helpful advice is needed at a time like that, not rude words of criticism.

As for her cake....I'm sure the decorator made an honest mistake and should be contacted regarding what happened. Your cousin should receive a sizable discount and perhaps an anniversary tier made correctly. That's what I would do - just to leave a "good" taste in my customer's mouth.

Just my 2 cents: She didn't get what she ordered period.

I'd ask for a refund of at least 50% and a redo of the anniversary cake in the flavors they should have been.

I'm sure it's an embarrassing mistake a decorator is sure to make but it's not the bride's fault.

At least she sought the opinion before going off on the decorator.

The bride and groom did not know that the cake was wrong until they actually cut the cake. What are they supposed to do at that point - NOT serve the cake and tell all their guests why?? I'm in agreement with at least a 50% refund (if not more) but for those of you who kept stating that "the cake was cut and served"...blah, blah, blah..... imagine how you would feel at that moment if you were the bride.....IMHO - they really had no choice at that point but to cut and serve the cake - it's one of the highlights of the reception. Stop bashing the bride for being upset and kudos to her cousin for coming here and seeking advice.

Wow this thread and everyone's opinions makes me actually (can't believe I'm saying this) admire my sister in law.

My brother and her got married a few months ago, and the wedding reception had many things wrong with it. First, when the MC was supposed to introduce the bride and groom for their "walk in" to the reception he said MY NAME instead of hers...YIKES...don't know WHAT he was thinking but my bf was not happy the MC had my name in his head either! Then the DJ played the wrong song for the "first song" - terrible! On top of that we had live entertainment which did not show up...but it was okay cause the caterers were so late that dinner was delayed an hour and a half and so we wouldn't have had time for it anyways! The cake tasted like it was still frozen...the only thing that worked out was that there were professional fireworks done at the end of the wedding and that really made up for everything...but throughout the ceremony my SIL had a huge smile on her face and nothing upset her...didn't even mention anything about anything...wow...if it were me...I can picture a garbage dump with an MC, DJ and caterer beaten up and thrown in...LOL...oh and the makeup artist didn't use hypoallergenic make up so her face completely broke out by the time it was time for pictures....

Back to the topic though, I think that this completely constitutes a 75% refund...50% for half of the cake (flavour + decoration = full cake) being wrong...and 25% for the pictures of cutting into the cake being somewhat distorted due to the "shock"...also in terms of an anniversary cake...I thought people just use those for show if they have a party but actually cut into and eat a new fresh cake???

I'd be mortified as a decorator if I did that, but what wedding is truly perfect? It seems that there is always a snafu, sometimes big, sometimes small. At our wedding, 10 years ago, the DJ didn't show. He tried calling the house (DUH, no one was there!) My husband gave him good directions, but he apparently couldn't find the place. I was surprised when I was told, but friends of ours went to the house, got our stereo and CDs and played DJ for the night.

The wedding is one day, a marriage is a lifetime.

This bride paid for a service and I believe part of that service was not delivered - the flavor she ordered. However, she did feed the cake to her guests and they ate it so she does not deserve a full refund. I also do not think she should get a refund for pictures, that is not the responsibility of the baker. Please are human, they make mistakes. I am sure the baker will be embarrassed by her or his mistake!

I only read the first page of responses, and according to them, I am in the minority, but if I was that bride, I would have been soooo pissed about the cake.
First of all, I personally HATE raspberry. If I cut into my wedding cake and got raspberry filling inside when I was expecting chocolate, I'd freak out. I wouldn't want to eat it, I wouldn't want my husband to feed it to me. What if this bride felt the same way? That takes away a big part of the reception that she won't ever get back.
Second, the decorated was paid (I'm fairly sure) a pretty penny for that cake. She/he signed a contract to give those people what they paid for, and didn't deliver. They deserve at least a partial refund for that.
JMO
Erin

The one thing I don't get that I see stated in a lot of posts (this topic and others) is the concept that the cake was eaten so you should not give a full refund back. I really don't get this statement.

Do you really expect somebody to not serve a cake just because the baker messed up their order? Are they just supposed to pack up the cake and bring it back to the baker and say "This isn't the cake I wanted so I want a full refund. Here's your cake back. I guess you can just toss it or something."

If they realize it's wrong at pickup, eat it, and then expect a full refund, that's one thing. But these people had no idea until they cut into it. What were they supposed to do then? Not eat any wedding cake? That's absurd.

if you sued over something like this, the first thing the judge is going to ask you is if you cut and served the cake. if your answer is yes, you won't get all of your money back. Believe it or not, there was a similar case like this on one of those judge programs here just a few days ago, and that was the big factor in the decision.

Did I miss something? What is the statement about the refund for pictures about?

Diane

There was a previous post that suggested the bride should ask the baker to give her back more money because the pictures during the cake cutting must have looked bad.

Also - yes, if the cake is THAT bad and you are that upset that it is wrong and expect a full refund, you should not serve the cake to your guests. People left with the cake in their bellies and so a service was done.

I am sorry if people find that wrong, but if you go to a restaurant and eat the whole meal and then tell them it was wrong, they won't give you a full refund.

I still think the bride should get a partial refund but by no means should she get more that 40-50% - the work was still done, the ingredients were still used and the time was spent and the guests were fed.

Diito!

Ok, I didn't go back and read all the 100 posts, but basically, I am getting that the bride ordered a certain type of cake.. the cake was not the cake that she ordered.. the photos were not up to par and the bride is upset.

I know you are all going to dissagree with me on this, but that is NOT services rendered. The contract was for a certain cake, that was not what was served. Also for photos, which also did not work out. I think that the bride should be reimbursed everything but the cost of the cake. (The actual cost.. meaning supplies to make the cake, developing of the photos, gas for the delivery)

This was not a small matter of ivory vs. offwhite. This was a complete error. Who cares if the cake was served or not. Someone said what was she supposed to do, tell her guests they couldn't eat cake? I agree totally with that.
She had a right to expect the cake to be what she ordered. If I being a vegetarian ordered a veggie burger from a restaurant, and ate it.. then found out they had made a mistake and fed me meat.. would I not be entitled to a refund? Even though I ate it?

I realize that the company I work at is a huge corporation now, but we were founded on the basic principal of 100% percent customer satisfaction or a full refund on request. That is what makes customer loyalty.

my 2cents.

Divaricks, sorry. I just went back and read all the posts once again and found what you were talking about. I totally overlooked it before. I thought you were talking about my comment on photos and I didn't want that to be taken wrong. No, money should not be refunded for pictures.

I think the thread has gotten a little off topic and as we have said before, it is hard to interpret what someone is typing in comparison to saying it verbally. We tend to put emphasis in different places with our voices as compared to our wordage.

I hope, Mahzooka, that you let us know how things turn out.

Diane