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Wrong Wedding Cake - what to do!?! - Page 4

post #46 of 119
From what I, the cake looked like she wanted it was just the wrong flavors. If it were the wrong cake altogether then yeah it would have put a damper on the reception for me. But the design was right so that shouldn't have made a difference. Now that the flavors were wrong yeah I would have been upset. Yeah I think a Partial refund should be automatic. But it has been said on here to many times to count. The Cake was eaten wasn't it. Then it must not have been too bad. I as a decorator would have been mortified and graciously given a partial refund. But I did do the work. The design was right and the cake was edible even if it was the wrong flavors.

Not saying the bride is wrong to be upset, but there are so many other things that could have gone wrong. The cake flavor should have been the smallest thing, and souldn't have ruined a wedding. Do go talk to the decorator. The contract wasn't upheld. But I hope she goes on to have a Wonderful life with a wonderful husband and doesn't stress about it anymore. Looking back it could be funny.

cCc
Life may not be the party we hoped for . . . but while we're here we might as well dance!

Mommy to Cameron 13, Deirdra 10, Andrew 8, Emily 6.
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Life may not be the party we hoped for . . . but while we're here we might as well dance!

Mommy to Cameron 13, Deirdra 10, Andrew 8, Emily 6.
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post #47 of 119
When my husband and I got married, 16 years ago, we had a similar problem with our cake. It was decorated exactly as planned, but instead of buttercream frosting, which I had clearly requested, the bakery used whipped cream frosting (which I cannot stand!!!) My husband is not much of a cake eater, so he left the cake decision to me. Anyway, I was unaware of the mistake until it was time to cut the cake and feed each other a bite. Luckily the photo does not show my surprise--one bite and I knew the bakery used the wrong icing. I was super disappointed, but most people commented that the cake was beautiful and delicious (almost no one knew of the error) and I thanked God that of all of the million things that could've gone wrong that day, at least it was something that was barely noticeable to anyone but me and my husband. In the scheme of things, it was a small issue and even though I was so disappointed, by the time we got home from our honeymoon, I just let the issue go and never contacted the bakery. That was long before I began cake decorating myself, and I guess in hindsight I wish I had at least let the bakery know of the error just so I could possibly have gotten a replacement for the top anniversary tier (we didn't end up eating ours). But, as I said, I was happily married, it was a small issue in the grand scheme of things, and as disappointed as I was, I could not then, and cannot now imagine letting something like that "ruin" our wedding reception.
Michele
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Michele
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post #48 of 119
I have to chime in too....

I know that now the day is said in done, she is certainly thrilled that all went well. And that all are well. And hopefully she is on her honeymoon enjoying herself.

My husband and I purchased our cake from a bakery and the girl that owned the place said she was the neice of a big baker in the area....we cut into our cake...(it was fake, the top layer was real so we cut and feed it to each other, that was my way of saving some $) So I get the piece with all the outside part of frosting.....

little did I know she did not know how to make white frosting and it was pure crisco..........on face and boy was it hard to swallow.....she did not make the grooms cake at all...she forgot,
it did not ruin my wedding though we were blessed with a beautiful day and many beautiful memories, I do laugh now and did return to her bakery when we returned home from the honeymoon.

I was given a full refund for the grooms cake and did not request the $ back for the error of the cake...just asked her to bake the correct cake for us to save for the anniversary....and she did...now to put this into perspective, I picked up the corrected top tier on Sept. 11, 2001, by the time I was out of work that day, I couldn't have cared less about a cake, we never ate it, I forgot it in the car for a few days...that night I just ran into the house to be held by hubby....

My point is that this is an easy fix, the bakery will be more than happy to satisfy their customer and make this a happy ending....and years from now it will all be just one more thing to laugh about. (I hope no one was allergic though) I do remember just how stressful it was for a brief moment at the reception....everyone was taking my picture I couldn't spit it out....
but even today I am sure your cousin is fine with correcting this later and
living happily ever after.......
Cake delivered.........now breathe!
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Cake delivered.........now breathe!
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post #49 of 119
I have to chime in too....

I know that now the day is said in done, she is certainly thrilled that all went well. And that all are well. And hopefully she is on her honeymoon enjoying herself.

My husband and I purchased our cake from a bakery and the girl that owned the place said she was the neice of a big baker in the area....we cut into our cake...(it was fake, the top layer was real so we cut and feed it to each other, that was my way of saving some $) So I get the piece with all the outside part of frosting.....

little did I know she did not know how to make white frosting and it was pure crisco..........on face and boy was it hard to swallow.....she did not make the grooms cake at all...she forgot,
it did not ruin my wedding though we were blessed with a beautiful day and many beautiful memories, I do laugh now and did return to her bakery when we returned home from the honeymoon.

I was given a full refund for the grooms cake and did not request the $ back for the error of the cake...just asked her to bake the correct cake for us to save for the anniversary....and she did...now to put this into perspective, I picked up the corrected top tier on Sept. 11, 2001, by the time I was out of work that day, I couldn't have cared less about a cake, we never ate it, I forgot it in the car for a few days...that night I just ran into the house to be held by hubby....

My point is that this is an easy fix, the bakery will be more than happy to satisfy their customer and make this a happy ending....and years from now it will all be just one more thing to laugh about. (I hope no one was allergic though) I do remember just how stressful it was for a brief moment at the reception....everyone was taking my picture I couldn't spit it out....
but even today I am sure your cousin is fine with correcting this later and
living happily ever after.......
Cake delivered.........now breathe!
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Cake delivered.........now breathe!
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post #50 of 119
Not that it's too on the subject, but my WHOLE CAKE wasn't what I wanted...not the flavors, not the design, not the flowers, the icing, the decorating, OR the topper. Or the fountain...come to think of it, I never asked for a fountain...I had apparently not been as specific as I should've been with my description of what I had exactly in mind (a very specific picture, mind you), so my decorator took a bit of, ah, creative license to finish the order. (not like she could have called me with any detail questions, like "What KIND of cake do you actually WANT??") ...not bitter...no, no

The only thing that was right was the general wedding colors...

I was shocked almost speechless when I saw it, because what I'd pictured was so not what I got (and I HATE raspberry jam in white cake, which is what she gave me), but I never called the lady back to complain--I was married, it was a perfect day, and we're still married and deliriously in love, in spite of that silly cake, 16 years later.

And yes, now it's become a funny story I tell my bride/customers. "So, girls, I'm here today, to right the wrongs of my own wedding! Tell me what you WANT!"

Tell her to inform the bakery and ask for a refund and a new anniversary tier. I'm sure they'll be happy to accommodate her and apologize all over.

Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

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Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

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post #51 of 119
This was a terrible mistake. Somehow the bakery has to make up for their mistake. Certainly they cannot just expect the Bride to forget about what happened. This should not ruined someone's wedding day, but since the Wedding Cake plays a big part in a wedding, it will in a way cause some grief. icon_cry.gif We all know how we want our wedding day to be perfect. It's just like wearing the wrong wedding dress. icon_sad.gif How lame of them to make this mistake. They have to compensate the bride for this mistake some how.
post #52 of 119
Absolutely she should be refunded money for the mess up, as well as given a free anniversary cake.

It sounds like the cake decorator was a bit pre-occupied and not focusing on the job at hand.
God must have loved calories....He made SO many of them!

The Air Force may have my husband...but I have his heart.

I'm the original Red Velvet Snob...
buh bye cream cheese frosting.
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God must have loved calories....He made SO many of them!

The Air Force may have my husband...but I have his heart.

I'm the original Red Velvet Snob...
buh bye cream cheese frosting.
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post #53 of 119
Ok, so I've been known to cancel a wedding or two in my day, and at my third kick at the bucket, I was afraid that HE wouldn't show up at the alter! He hadn't picked up his shirt from my mom's house and I was convinced that he wasn't going to go through with it. Of course, he was worried that I was going to back down at the last minute, given my history, so there were tense emotions on both sides icon_biggrin.gif

That being said, our beautiful wedding had MANY flaws if I chose to "see" them. So some of the napkins were the wrong color. I was married and in Mexico. So some of the place settings were incomplete. I was married and in Mexico. So the Mariachi band didn't play some of the songs we requested. I was married and in Mexico. You see where I"m going with this...

Of all the people that I know who saved their "anniversary" cake, NONE have actually eaten it. It ends up sitting for years in the freezer and getting thrown out. Personally, I would have eaten mine the next day. I LOVE cake!

If it is a HUGE deal to have the anniversary cake, get the bakery to do the right cake. Or not. Because most people would use the opportunity to tell a funny story at their anniversary party. Our party took place in the delivery room, and BOY do I wish I had cake then!!! But please just be greatful that the cake was the only thing that wasn't perfect. And if you couldn't tell from the way it looked, you were VERY fortunate. And seriously, did anyone else notice???

Let the bakery know nicely, and see what they offer. Then if you must, suggest the anniversary cake be on them.

I mean really, it's not like it was the wrong color of stucco on your house... But that is for another day!!!!

Eat smart... Eat cake!
Eat Smart... Eat Cake!!!
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Eat Smart... Eat Cake!!!
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post #54 of 119
To us it's not a big deal, to the bride at that exact moment it's a HUGE deal.

I hate orange anything... what would have happened if my cake had been orange andI didn't know it until it was on my tongue... I'd honestly have been dry heaving... HATE HATE HATE the taste of orange. It would have ruined the magic of the moment for me. It's something that is never forgotten.

I asked hubby and he said that it would not ruin his evening but it would definately stick with him, upset him, and he'd be asking for and getting for almost if not all of his cost back because it wasn't what he paid for. He'd also said being the logical person he is he would be on the phone with the decorator right then and there asking what he should do, refuse the cake and let the guests go with out it or serve it to the guests and pick up his refund the next day. He'd also take pictures to prove the error in case the decorator went "cake nazi" on him.

He said that he can see where it definately would ruin the mood of the bride at the reception because guys think about two things on their wedding day getting through the ceremony with out flubbing lines and/or passing out and the wedding night. Brides think about everything else and want it perfect.

We agree that it's the mood at that moment... 30 years from now they probably won't remember the error but for the here and right now they do.

We also agree if that were our customer 100% as a good will gesture and a free anniversary cake for them (and birthday sheets for their next birthday's if they are REALLY upset) for them.

Remember happy customers tell 5 people, unhappy customers tell no less than 20 people.

In the end it's "our" mistake and we need to do what we need to do to make it right regardless of it being a bridezilla or a wonderbride. Leave them happy and that is what they will always rememberr.
post #55 of 119
Quote:
Originally Posted by tchrmom

I don't see a contradiction in saying that "It's just cake" compared to a marriage-- a lifetime commitment and still feeling somewhat annoyed with those uninformed who are unaware of what goes into even a relatively simple cake and don't want to pay for it and say "it's just cake".



My point wasn't that the cake is more important than marriage, G-d forbid! I have been married 19 years and our cake didn't matter to me at all. My point was that we complain about customers griping that "it's just a cake" when each detail and our many hours of hard work are so important to us, yet here we are saying the very same thing about the most important and most expensive cake a woman will have in her life.

As another poster said it was probably said in the heat of the moment and probably didn't really "ruin" her entire reception but was a major disappointment. Many of you speak of the harsh realities of life, but again, I say you know nothing of the situation! Perhaps her father is deceased but chocolate kalua cake was his favorite cake. Perhaps there is far more meaning than we could ever know. I think we are too quick to bash this poor bride, who didn't throw a temper tantrum, but politely and quietly asked her cousin for some advice.

But again none of this matters, it was in the contract!! This should be important to us! She doesn't sound like the type, but this IS grounds for a lawsuit if it isn't rectified. It IS a breach of contract! If it isn't important to you that your customer get the right flavor then please stop making and selling cakes because you will only ruin it for the rest of us!!

Sorry to sound obnoxious, but if we are going to have a business, we need to be professional, and that means EVERY detail of our customer's order is important. It's not just cake!

Kathi
post #56 of 119
I would want to contact the baker / bakery to discuss "why" this occured. Perhaps there's some unknown reason that may shed some light on the situation. I for one, would opt to give them a chance to explain before blowing a gasket. If nothing, then it's a mistake and should be compensated accordingly....but ruin the day???? that's a bit overboard isn't it? As so many have so very appropriately said, there's a lot bigger things that could have gone wrong....ie: stood up at the altar, caterer burning dinner, MOB & MIL showing up in the same gown icon_lol.gificon_lol.gificon_lol.gif sorry, just need to remove the emotion from the situation and look at it from a neutral perspective.....
"No one is more cherished in this world than someone who lightens the burden of another" ....Anonymous
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"No one is more cherished in this world than someone who lightens the burden of another" ....Anonymous
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post #57 of 119
Thread Starter 
Thanks for your opinions - I'm sorry I actually posted here as I just got done reading how most of you really 'jumped' all over my cousin for getting upset over her cake. Let me tell you - it was her and her new husband that were upset. We helped them move on and enjoy the rest of the time, but it was not the same. I'm sorry no one thinks a bride can be "overly emotional" about something she planned and wanted perfect on her special day. Sheesh.. won't be posting here again.
post #58 of 119
I would give that bride a full refund. I would mortified if I did this to someone's cake. She should definitely let the decorator know about the mistake.
It certainly shouldn't "ruin" her wedding, but it was the decorator's responsibility to get the cake exactly as ordered. This was the decorator's part of the wedding to make "perfect" and help create the "perfect" wedding.
Of course they still had to serve and eat the cake, that was what was expected. They can't very well tell their guests, Sorry the cake is the wrong flavor, there will be no cake at this wedding so that I can get a full refund.
As a decorator I would want photos and maybe even some of the cake returned to me as proof, but I would give her a full refund with my sicerest apoligies and do whatever I could to make it up to her and then take the steps to ensure that this never happened again.
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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post #59 of 119
I'd be a little mad if I were the bride. I don't personally like raspberries, but love chocolate fudge and kahlua! So maybe that's how the reception was "ruined"... having to eat or pretend to enjoy a flavour that you didn't want, or don't normally enjoy.
Willy Wonka: Of course you can! Everything in this room is eatable, even *I'm* eatable! But that is called "cannibalism," my dear children, and is in fact frowned upon in most societies.
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Willy Wonka: Of course you can! Everything in this room is eatable, even *I'm* eatable! But that is called "cannibalism," my dear children, and is in fact frowned upon in most societies.
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post #60 of 119
Whoops! Posted before I got to Mahzooka's reply.
Mahzooka I hope you can see how many decorators completely agreed with you and can allow everyone their opinions on this subject.
This is a wonderful community from whom you asked an opinion of.
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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