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Wrong Wedding Cake - what to do!?! - Page 2

post #16 of 119
I dont understand how something as silly as the wrong cake flavors can ruin a wedding. Its something most girls wait their whole lives for and something as trivial as cake flavors should never make her that upset that she doesnt have a good time at her wedding. Have fun at your wedding and maybe make sure to get a pciture of what the cake looked like inside and then take care of it after the wedding.
FTP!
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FTP!
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post #17 of 119
did she marry the cake? no, but it sure sounds like she wanted to. she sounds over dramatic. offer her some money back, sure, but if she let it ruin her whole day, then she was prolly searching for a reason for it to be ruined anyway.
post #18 of 119
i'd be upset too.. but a wedding is not centered around a cake despite what us cake lovers think icon_wink.gif hehe.. its around the bride and groom and their LOVING families. at least thats how it Should be.. guess i live in la la land?

eh what do i know lol hubby and i got married at a small chapel on christmas eve which is his grandmothers birthday as a surprise gift to his family. we had planned on having a wedding on our first anniversary to make up for not having the big event for everyone- but a bundle of joy interupted our financial plans icon_wink.gif but no one - and i mean no one was upset then nor today that there wasn't the big family gathering wedding with cake etc.. they were all thrilled we were married- ecstatic even - especially grandma on her bday lol
i've gone crazy~ but it keeps me from going insane! heheheh
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i've gone crazy~ but it keeps me from going insane! heheheh
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post #19 of 119
I think she should definitely let the bakery/baker know about the mistake and maybe ask for a free recreation of the correct flavor for the anniversary.
If it was me I would be giving a slight refund but I think the cake was probably good, right!? I mean, people ate it?? I don't think she should've let it ruin her day but...sometimes that is really important to people!
It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #20 of 119
right. from the original post it sounded like that it was decorated the right way; just the cake flavor and filling was mistaken- ok yes i agree i'd be upset about that too but not enough to ruin the entire event. i'd talk to the one who made the cake and ask for a discount and the anniversary cake to be made the way it was paid for.
i've gone crazy~ but it keeps me from going insane! heheheh
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i've gone crazy~ but it keeps me from going insane! heheheh
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post #21 of 119
If the decorator made the cake then the culpability lies with the decorator. If the cake was made by the baker and then given to the decorator, then it will be the baker. Most decorators are NOT bakers and vice versa. I have met some splended decorators that do much better work than I do but couldn't bake a cake if you held a spatula to their neck.
Any cake that doesn't fall is a good day.
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Any cake that doesn't fall is a good day.
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post #22 of 119
I'm sure there was probably a price difference in the flavor she ordered, and the flavor she received. That should be refunded, plus probably 50% of the rest. Can you imagine cutting into that first piece, expecting Kahlua and chocolate fidge, and getting white with raspberry? That smile for the picture could very easily turn to a look of surprise, confusion, or disappointment. What a fun picture that would be to have to remember the mistake forever! Ruin the entire wedding or reception? No! Ruin that moment of cutting your first piece of cake and feeding each other...For Sure!
post #23 of 119
I completely agree with those of you who think she should get at the very least a discount and a new anniversary topper in the right flavor. My guess is that the original cake got eaten, right?

Speaking as a happily married woman, I know how special wedding days are to brides. However, if something like the wrong cake flavor is going to set off a breakdown and "ruin" the entire wedding for a bride, then there is something else wrong entirely!

I will take this story and place it in my memory bank in the section "Things to Double Check Before Making Someone's Wedding Cake"! icon_razz.gif
Lauren~~Wife to Richard~~Mom to Olivia & Ruby
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Amateurs practice 'til they get it right. Professionals practice 'til they can't do it wrong.
I'm somewhere in the middle!
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Lauren~~Wife to Richard~~Mom to Olivia & Ruby
------------------------------------------------------
Amateurs practice 'til they get it right. Professionals practice 'til they can't do it wrong.
I'm somewhere in the middle!
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post #24 of 119
Quote:
Originally Posted by homecook

Then I got thinking, Of course, on the other hand, if you went to a fine gourmet restaurant (or catered function) and ordered a gourmet meal (or catered menu), only to be served something entirely different (however delicious), what would your response be? And how would the restaurant (or caterer) be expected to fix the error? Free food? Full refund? Forty lashes and a public apology? hmm

I'll be interested to see what the rest of everyone has to say on this one...especially caterer/decorators



I agree... the bakery needs to be notified and that the bride has a right to some compensation, because the cake was not what was ordered.

Also, since it appears that the bakery decorated the wrong cake, chances are that there is another bride with another wedding cake which was not what she ordered. The bakery obviously mixed up two separate orders, imo. Perhaps that other bride has already made waves and the bakery is expecting the cousin-bride to call. It's also possible they hoped that in the excitement of the wedding day, that the bride might "not have noticed" the cake was wrong...stranger things have happened. I'd be calling that bakery ASAP. jmho
Anna (105 lbs lost since June 1, 2009)
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Anna (105 lbs lost since June 1, 2009)
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post #25 of 119
Yes, the bakery should be notified and should offer her a partial refund and give her the anniversary cake of her choice. I was 36 when I finally got married and had many, many, many years to dream of the kind of wedding I wanted. Something always goes wrong, (in my case my bouquet fell apart as I was going down the aisle with my father at the start of the wedding). Did I let it ruin my day no, I was getting married to the most wonderful man. Now, if only my m-i-l had gotten lost on the way to the wedding but that's another story.
Yes, there probably was a bride who got a different cake than what she wanted so chances are they probably already know of their mistake. If the cake was pretty, and was what she wanted, chances are the guests were in the dark about it.
Bakerbear, I did have a catered event and the wrong food showed up (they confused me with a bachelor party) so instead of mini-crab cakes and quiches I had ribs, chicken and hamburgers. I was on the horn and at the same time another call came in from the bachelor party. They offerred to switch the foods but we were about 2 hours apart. They gave us a 75% discount and the frufru party I was having to celebrate my friend's engagement became a beer and rib party instead. We still had a great time but I don't know about the bachelor party.
post #26 of 119
Being a guy, and as of now, single, I might not look at it the same way as most who read this, but being a detail person, I would have to say that I would probably get really, really angry icon_mad.gificon_evil.gif with whoever was responsible and demand a large refund, especially if someone in the wedding party was allergic to that particular flavor.

However, I don't think I would let it ruin my day for very long, but certainly wouldn't want an anniversary cake that was the wrong flavor.
Although you can't tell, I'm defying gravity, just passively
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Although you can't tell, I'm defying gravity, just passively
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post #27 of 119
It shouldn't have ruined her whole day, but she is due a partial refund. I give the brides my cell phone number and tell them to call me if they have ANY problem or questions at all. I had one call me - during the reception - to tell me that she loved the cake and to thank me again! icon_biggrin.gif

I would say your cousin is due a partial refund and a free anniversary cake.
Even if you're on the right track, if you don't keep moving you'll get run over!
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Even if you're on the right track, if you don't keep moving you'll get run over!
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post #28 of 119
Unless the bride or groom was allergic to raspberries or thought they were unedible, I dont see that it could of ruined the wedding. She still got the cake pictures, and the feeding of the cake, blah,blah. Yes she is do some kind of refund but unless someone had to go to the hospital she should get over it. She should be happy that she married the man she loved and she had her friends and family there to share it. That is the purpose of a wedding in the first place. Anything after that is cake!!
post #29 of 119
Quote:
Originally Posted by Mahzooka

I was approached by my cousin at her wedding in SC with a surprising question. "You being a cake decorator - what would you do in my shoes. Our wedding cake that we just cut into was the wrong one!" I was shocked when she told me. They had a signed contract for a 3 tiered chocolate-kahlua cake with chocolate fudge filling. When they cut into it they were surprised to see it was a white cake with bavarian creme and raspberry fillings. NOT what they wanted and she was devastated. It was decorated correctly - but the wrong cake. It ruined the rest of her evening. What should she do - what should she demand from the decorator? I think she should get a bulk of her money back. She is also now stuck with an anniversary top part that isn't hers and doesn't want to be reminded of the big mistake from her wedding when they go to eat it a year from now. Opinions please so I can pass them on to her!



if this "ruined the rest of her evening" then I think she needs to get a grip. It's a cake. Getting something other than what you wanted is't the end of the world. But that said, I'd say she is entitled to a pretty large refund. not 100%, since they did serve the cake, but half maybe, and a free anniversary tier in the correct combination.

I'd also suggest the bride double check her contract - what she THINKS she ordered and the order in the contract she signed might be two different things.
post #30 of 119
Quote:
Originally Posted by kathik

We really can't get mad at people who say, "well, it's only cake" and then turn around and say the same thing ourselves.



Very well put! thumbs_up.gif
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