Originally Posted by indydebi
These people are "cake civilians". All they know is what they see at walmart/costco. They've NO IDEA what a custom designed cake is worth. It is OUR job to educate before the fact .... not when you walk in the door with cake in hand. I don't care how often they give you free range to do "whatever" .... you give them a price BEFORE you even buy the supplies.
I agree with the "Cake Civilians" just having NO idea what things should cost. Take ME for instance, when I was looking at wedding cakes, I couldnt BELIEVE that it cost $500 to make a cake! IT'S A CAKE! We didn't complain about the price, just paid it, but honestly thought it was jacked up like that just because it was a wedding cake ...At least those WERE my thoughts, until I got into cake decorating and realized the cost of supplies, and the time and effort that goes into it all! My wedding cake was soooo good, and I appreciate it even more now that I know how much work went into all that yummy buttercream!
I'm so sorry this happened to you!! I agree with some previous people, I'd give her the $15 back and tell the daughter it was a gift from you. And tell the mother that if she wanted to pay $15 from Costco, then that's what she should do next time, and she'll get $15 quality.