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Unbelievable customer rant

post #1 of 173
9/20/07 at 8:02pm
Thread Starter 
I mad this cake the other day for a customer http://www.cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1051983
I thought it was really cute, But I got this email from her tonight....

Stacey,
I was under the impression that this cake would be
homemade, not a Betty Crocker cake with pretty icing
on top. I am very disappointed that I spent $30 for a
cake that I could have gotten at a bakery for a little
bit more but with a good cake.
When you said you could make 3 flavors I was under the
impression that you had recipes for those 3 flavors.
I do not like boxed cake, therefore I did not like the
flavor of this cake, plus the cake was not WHITE as I
requested, but it was YELLOW.
What the heck is going on here?
icon_eek.gificon_eek.gificon_eek.gificon_eek.gificon_eek.gificon_eek.gif

OK so I did not make this cake from a box and i thought it tasted really good as i always taste the bits i cut off just to make sure everything is fine, As i am sure most of you do....
I just couldn't believe this She only payed $30!!!!!!!!!!
Also i knew from the moment she started email me this would be a problem women i should have listened to my gut..When she turned up and got the cake she looked all mad about something even my husband made a comment as soon as she left about the way she acted...So i knew this email was coming...OK now i have vented i wanted to know how many other people have had customers like this?
Oh and she actually had to buy her own birthday cake, I think that says it all about her.....
SUPPORT THE TROOPS..THEY FIGHT SO YOU CAN LIVE...SEMPER-FI
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SUPPORT THE TROOPS..THEY FIGHT SO YOU CAN LIVE...SEMPER-FI
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post #2 of 173
9/20/07 at 8:11pm
Wow, that cake is so cute. I can't believe that she didn't even mention how much work went into it. Just another lesson in how to deal with people - have to take the bad with the good.
Mary Ann
"Sure I could make you THAT cake but wouldn't you rather have a monkey cake?" Bronwen Weber
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Mary Ann
"Sure I could make you THAT cake but wouldn't you rather have a monkey cake?" Bronwen Weber
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post #3 of 173
9/20/07 at 8:18pm
OUCH!!! icon_eek.gif That really hurt when my mouth dropped open and got rug-burn on my chin!

A betty crocker with some pretty icing on top?????? Is she freakin' nuts????

Whenever I come across a thread like this, I like to look at the photo first to see if I can figure out what lame complaint the customer is going to have. I was amazed at your detail .... the clothes on the floor, the wet puddles on the floormat, the bar of soap hap-hazardly resting on the tub's edge. I gave up and went to the thread to see what part of it she didn't like. I was never so shocked in my life to find out she didn't like any of it!!

Man, I'd be SO booked next time she calls for something. She's a moron!
Cake Cutting Guide: http://cateritsimple.blogspot.com/search/label/cake%20comb
http://www.flickr.com/photos/55969028@N00/
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Cake Cutting Guide: http://cateritsimple.blogspot.com/search/label/cake%20comb
http://www.flickr.com/photos/55969028@N00/
www.cateritsimple.blogspot.com
http://debiswritingcollection.blogspot.com/
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post #4 of 173
9/20/07 at 10:11pm
interesting, same thing going on here with me.... and my girl has gotten another baker involved.... some people are just rude.. and plan to be that way from the beginning... I was accused of using regular fondant and not mmf like I said I was going to use.... now do you think I would PAY for real fondant and not sub mmf if i could.... I don't think so... chin up lady... I am floating in your boat too... lets just wade on out of this thing together... and rise above it!
<3Lori<3
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<3Lori<3
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post #5 of 173
9/20/07 at 10:19pm
icon_confused.gif Cake is wonderful.... so adorable ... the details are phenomenol. She obviously didn't deserve it.... Sounds like she was looking to find fault from the get go. Some people are just miserable and like to spread it around.... Don't ever bake for her again. IMHO that is...
"Let them eat cake..."
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"Let them eat cake..."
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post #6 of 173
9/20/07 at 10:24pm
Some people don't know what real cake tastes like. Your cake is amazing! I'd tell her to *bite me*. icon_evil.gif

I know it's rude, but I just couldn't believe what I was reading. I've heard of people that are not happy unless they are unhappy. She might just be one of them.

The cake was over and above what she should have expected for $30. thumbs_up.gif
Every fight is a food fight when you're a cannibal. -- Demetri Martin
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Every fight is a food fight when you're a cannibal. -- Demetri Martin
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post #7 of 173
9/20/07 at 10:27pm
I think the cake is really cute! You did a great job with the details- I love the bath tub and the bubbles. Just curious, what did she say she wanted it to look like? It sounds like she had her mind made up that she wasn't going to be happy with it as soon as she picked it up.

Anyway, no more cake for her! icon_wink.gif Did you send her a reply?
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post #8 of 173
9/20/07 at 10:34pm
Stacey,
I agree with everyone else, your cake is beautiful and its quite evident that you put alot of attention to detail.

However, for whatever reason she felt she got a box cake mix, she did recognize the decoration was "Pretty" You do not mention if the cake had 3 flavors or just 3 colors.

I'm sorry I don't mean to rain on your parade. I know lots of times people take out their frustrations on the wrong people and it does seem to be the case this time as well, but the lesson to be learned in my humble opionion is to make sure the customer understands exactly what they are getting. 99% of our customers are so happy to see us that we are dumbfounded when 1 is not.
Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
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Virginia 323.253.8213
www.urbanainez.com
He is the man of my dreams, my prince; He gives me the desires of my heart, He completes me. His name is Jesus
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post #9 of 173
9/20/07 at 10:35pm
Wow, how unbelievably rude.

Just for the sake of never having to deal with her again I would be just as rude back.

Dear Miss Pissypants,

Considering you were not present when the actual cake was baked you have no way of knowing it was a boxed cake, which by the way it is NOT.

Please try to find a bakery that will make this cake for $30 and let me know when you DON'T so I can laugh in your face.

Hope you had a nice birthday.

Sincerely (not) Yours,
Stacey
~~Casey

So long and thanks for all the fish!
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~~Casey

So long and thanks for all the fish!
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post #10 of 173
9/20/07 at 10:41pm
from the sound of it she did NOT deserve such a pretty and well thought out cake!

you did an AMAZING job....dont let her pee in your Cheerios...you made a beautiful cake..she just is a poor sport with a bad attitude icon_smile.gif
I'm not a control freak...I just have excellent quality control skills

"I went to the store to buy a candle holder, they were out...so I bought a cake!" Mitch Hedberg
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I'm not a control freak...I just have excellent quality control skills

"I went to the store to buy a candle holder, they were out...so I bought a cake!" Mitch Hedberg
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post #11 of 173
9/20/07 at 10:49pm
I love this cake and I'm in awe that you made it for ONLY $30! Are you nuts!!!!!!!!!!!!!!!!!!!!!!!! I don't care if it were a box mix or not. You way under cut yourself. Don't do that again.

As far as the lady. Tell her sorry but she must not know the taste of a good homemade cake because that is what she got.

I would love to know where she could get a great looking cake like that for a "little bit over $30." No wonder she had to buy her own cake. I wouldn't buy someone so rude a cake either.

Oh well, you KNOW your cake was great and there will always be those people that no matter how hard you try you can't please them. So don't let her bother you.

Just write back saying you are sorry but the cake was NOT a box mix and you are sorry she didn't like it.

Then let it go.
Joanne "It's all about the cake!"
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Joanne "It's all about the cake!"
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post #12 of 173
9/20/07 at 10:55pm
My response would be

"Dear birthday girl,

I bake from scratch, no cake mixes here. Sorry your palate is no where near refined enough to recognise this. I'm sorry you feel you were ripped off for $30, but to be brutally honest, my skills are worth more than that.

I feel it's wise for you to find another cake maker, perhaps someone who thrives on ball busting customers.

have a wonderful day icon_biggrin.gif "

But then again.... I'm a grumpy sleep deprived mad woman today....
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post #13 of 173
9/20/07 at 10:56pm
That woman is crazy!!!!! Unless that cake tasted like dog poo I would be thrilled to have that for my birthday. I wouldn't care that it came from a box, in fact I don't think I would even eat it! I would want to sit it on my kitchen island for the next six months.

Some people are just never happy. I don't think you could have pleased her at all. If you made it from scratch it would have been to dry for her.

Ignore her and DO NOT give her any money back! She got a steal by only paying $30 in the first place.
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post #14 of 173
9/20/07 at 11:22pm
I'm with JoanneK. You catch more flies with honey than vinegar and this lady is definitely a fly!!

Here is what I would write: icon_smile.gif

I'm so sorry that you did not like the taste of your birthday cake. That must have been very disappointing. I take a lot of care to bake from scratch, and while I like the taste of my cakes, I realize that everyone may not share my opinion. Once again, I am sorry you were disappointed.

(And then the next time she calls, tell her you're booked and give her the opportunity to find a cake as beautiful as yours for the same price!)

There is only so much we can do as bakers. We provide the best product that we can and hope that others agree. Some people are determined to be unhappy with whatever we may try to do. And I, for one, think your cake is awesome!
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post #15 of 173
9/20/07 at 11:33pm
for a start those dolls are about 8" so it was a decent size cake, No way would I even contemplate that cake for $35.00 (converted aussie value) even if they supplied the doll, Me personally I would've charged $80.00 easy here.
stick by your guns.!! and tell her your sorry you didnt charge her more.
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