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GRRR.....I MADE what she wanted! - Page 3

post #31 of 69
8/26/07 at 7:36am
Maybe it's was the fact that his mom is a B**** that ruined the poor kid's birthday. The cake was just a good excuse. SHEESH!!!
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post #32 of 69
8/26/07 at 7:56am
She obviously has issues that go beyond the cake. thumbs_up.gif
Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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post #33 of 69
8/26/07 at 8:17am
Chalk it up to experience and ask more questions next time. I have to agree with KellyAnne1284. I would have thought a jersey shaped cake from her request. I am LMAO to think you ruined a one year old's birthday. I bet this child is scarred for life because his mother didn't get the cake she wanted. Reckon this child will ever care who Montana is????? icon_lol.gificon_lol.gif

I have said it over and over: "There is too much emphasis on children's birthdays and too much expense." If this child's first birthday was ruined by something as insignificant as this, what is going to happen when the limousine is late for his 5th birthday or the chartered jet for his 16th? icon_lol.gif

JMO

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #34 of 69
8/26/07 at 8:22am
In all honesty, I would have assumed she wanted a cake shaped like a jersey not a cake with a jersey on it.

I would have offered a partial refund. I don't think she was out to get a discount or a freebie. It really sounds like she just didn't get what she thought she asked for. Sure she was a little over dramatic, but customers sometimes are when they're unhappy.

Then again, I always worry about a customer who isn't satisfied with my work. My business is nearly all by referral and the last thing I need is someone trashing my work to everyone she knows.
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http://www.freewebs.com/letstalkaboutcake/



http://www.flickr.com/photos/cakebaker2/2276355516/
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post #35 of 69
8/26/07 at 8:42am
Quote:
Originally Posted by justme50

In all honesty, I would have assumed she wanted a cake shaped like a jersey not a cake with a jersey on it.

I would have offered a partial refund. I don't think she was out to get a discount or a freebie. It really sounds like she just didn't get what she thought she asked for. Sure she was a little over dramatic, but customers sometimes are when they're unhappy.

Then again, I always worry about a customer who isn't satisfied with my work. My business is nearly all by referral and the last thing I need is someone trashing my work to everyone she knows.

Hear hear! That's pretty much exactly what I've been wanting / trying to say!!!
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post #36 of 69
8/26/07 at 8:47am
movingritealong,

You did a great job on the cake.

Like everyone has said. Experience... I did expect to see a sculpted cake, but that's because I do a lot of shaped cakes. It's all about experience and what you know.

Making cakes is 1 experience at a time. I have learned so much for reading so many post on here. That I keep a list so I dont forget.
I have a list of questions I ask when someone wants a cake.
Then when I make my design I draw it out and send them a copy so they can see it. I try to make it 3D where I can and of course previous cake pictures too to make sure I got the right idea.

Then once I am satisfied I know what I am doing I print out my instructions with all the info on it. Cake flavor, colors neede and decorations. That way I have it to refer to and I make notes on this page as I go. Then I make notes once the person pick it up or I deliver. I keep all of this in a binder - it's helpfull, sometimes too when you have had a hard time, you find another way to do it the next time.

By the way I am sure that the boy was happy with his cake, I am also sure that just mom had issues and most likely not about the cake.

Good Luck on the next one, from an x-pegger!
Practice Practice Practice.
Life is short, enjoy what you do!
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Practice Practice Practice.
Life is short, enjoy what you do!
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post #37 of 69
8/26/07 at 9:04am
It sounds like maybe the cake was for mom not the child. I wouldn't worry about it. If she never orders another one from you, oh well. Those customers we don't need.
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post #38 of 69
8/26/07 at 9:15am
I think your cake came out great, as for the mom, that's another story. You won't be able to please some people no matter what you do.

I had a customer who ordered a german choc poundcake (poundcake with pecans on top), when he picked it up I showed him the cake, he said ok and paid me. Then he tells my friend who is his co-worker, that the cake tasted great but he was not happy because there was no icing. I told her I showed him the cake and he said ok. He never contacted me about the cake. Then she begs me to make him a GC layer cake for free (that's what he really wanted) so I said I would do it for her. I made a small 8 inch 2 layer GC layer cake for him (for free) and he never even called to say thank you. I will never do that again!

The next customer that ordered this GC poundcake actually saw a picture of the cake on a giant monitor. She saw it and said "I want that". I showed her the picture so there would be no misunderstanding about what she would get. When I delivered the cake to her she asked "where is the icing".
MYW
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MYW
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post #39 of 69
8/26/07 at 9:23am
a man never knows what he wants...we should expect that! icon_biggrin.gif


DO NOT TAKE OFFENSE DOUG OR OTHER MEN ON THE FORUM-IT'S JUST A JOKE. thumbs_up.gif
Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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post #40 of 69
8/26/07 at 9:34am
tyty, with some people you have to draw them a picture .... and even THAT isn't clear enough!

People are idiots. icon_rolleyes.gif
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Cake Cutting Guide: http://cateritsimple.blogspot.com/search/label/cake%20comb
http://www.flickr.com/photos/55969028@N00/
www.cateritsimple.blogspot.com
http://debiswritingcollection.blogspot.com/
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post #41 of 69
8/26/07 at 10:02am
I'm not trying to knock sports but what 1 year old really cares about them? icon_confused.gif Especially the jerseys?
I'm sorry but I think that a baby would be far happier with something they liked to play with like a ball, duck, bear, truck, doll, etc. Not that they really care much at that age about what their cake looks like anyway.

Maybe next time you should specify what they're paying for, say it will be $XX for a sheet cake with that drawn on it and then if it's not what they want they'll correct you and say "no I want it carved."
"If we are going to teach 'creation science' as an alternative to evolution, then we should also teach the stork theory as an alternative to biological reproduction." - Judith Hayes
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"If we are going to teach 'creation science' as an alternative to evolution, then we should also teach the stork theory as an alternative to biological reproduction." - Judith Hayes
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post #42 of 69
8/26/07 at 10:03am
Quote:
Originally Posted by indydebi

tyty, with some people you have to draw them a picture .... and even THAT isn't clear enough!

People are idiots. icon_rolleyes.gif



Even if you let them draw the picture, some will find an excuse to complain icon_biggrin.gif
MYW
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MYW
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post #43 of 69
8/26/07 at 10:29am
Everyone just keep in mind that Tuesday is the FULL MOON. We all know how it brings out the CRAZY people!!! icon_biggrin.gif I've been dealing with them all week at work!
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post #44 of 69
8/26/07 at 10:45am
I think you did a great job on the cake. I wouldnt worrry about her. I would explain that she never was specific about what she wanted.
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post #45 of 69
8/26/07 at 10:54am
Quote:
Originally Posted by movingritealong

Well, I emailed her with my apologies (twice I apologized!) and told her that it was a misunderstanding. I also suggested that next time she orders a cake with that in mind, to tell the person that she wants a shaped cake. And, as she told me not to use her as a reference, of course I wouldn't but that I'd likely use the picture as part of my portfolio/advertising, with no mention of who ordered the cake.

Well, she emailed me back and ranted about how I've ruined her son's birthday and the memories will never be right, and how everone agrees with her, that had she asked for that that THEY'D have known EXACTLY what she meant and and...... OH! And if I use a picture of the cake, I'll be behaving as a liar and a cheat, as that was NOT what was ordered! icon_mad.gif

I ignored this one. Live and learn.



oh good lord..

if they have to form birthday memories focused on a CAKE... they really need lessons on how to GET A FRICKEN LIFE geesh

she was probably mad because the son Loved the cake better then she was expecting IN THE FIRST PLACE regardless of how well to the letter the cake turned out even if you'd created it in the way "she had in mind" mind... there's probably a big sign in her noggin that says "space for rent' or "beam me up scotty- no intellegent life here on earth" icon_rolleyes.gif
i've gone crazy~ but it keeps me from going insane! heheheh
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i've gone crazy~ but it keeps me from going insane! heheheh
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