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GRRR.....I MADE what she wanted! - Page 2

post #16 of 69
8/25/07 at 8:49pm
BCJean,

We posted about the same time and said pretty much the same thing. =0) These kinds of things weird me out sometimes. lol
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post #17 of 69
8/25/07 at 8:52pm
KellyAnne1284 I would have been way ahead of you if I hadn't spent so much time trying to figure out how to do a quote......then I still got it wrong and made my whole message a part of the quote.
........BUTTERCREAM POWERED........

Make 10 flowers from Buttercream, DVD
www.cakegenie.com
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........BUTTERCREAM POWERED........

Make 10 flowers from Buttercream, DVD
www.cakegenie.com
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post #18 of 69
8/25/07 at 9:02pm
You can't please em all. I used to manage a Gymboree and one year at Christmas we had fake fur vests for girls. Well, a woman came in wanting one and we didn't have her size left. She ranted screaming that we RUINED CHRISTMAS for her daughter!

Do you really think her 6 year old daugher will give a rat's patoot about a fur vest on Christmas morning.

These are the types of people that you can NEVER make happy no matter what you do. Just be polite and then let it go. Keep practicing, keep perfecting, and move on.
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post #19 of 69
8/25/07 at 9:18pm
I always ask for a picture so there is no confusion as to what they want and tell them that "their vision and my vision are probably 2 different things". I've never had anyone NOT understand that so have never had a problem.
Like some of the others said - she just wanted a refund...you have nothing to feel bad about. I know that when people talk to me like that it eats my guts out. The cake was fine and there's no way in Hades you ruined her kids birthday.
A few years ago (at a hockey game) a little kid was kicking the back of my and my son's seats. I very nicely told the kid to please stop. About the 3rd time I did this the "Daddy" got up in my ugly grill and told me I was ruining his kids 1st hockey game. I said "BS DUDE - he's the one kickin' my seat...how about you sit in front of my and I'll kick the he__ out of your seat and we'll see who's ruining whose evening. (There's more but I'm sure you get the idea)
Just for the record you should have told the broad to "KISS YOUR A__". There should be no confusion there either.
Some people are just inconsiderate JERKS!!! icon_evil.gif
Hope that makes you feel a little better!!! icon_biggrin.gif
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post #20 of 69
8/25/07 at 9:18pm
Quote:
Originally Posted by indydebi

Quote:
Originally Posted by movingritealong

.... and ranted about how I've ruined her son's birthday and the memories will never be right,



Oh brother! If this was a wedding, she'd be a Bridezilla deluxe! "RUINED" the birthday? The memories will "Never be right"? Oh Puh-lease!!! Can we get any MORE dramatic over this cake that the kid probably loved and it was probably only MOM who was making a big freakin' deal over it?



Yeah, really!!

The VERY first cake I decorated was a Barbie cake and I freaked out about how it wasn't perfect and wanted to cry. My niece was 5 and just saw a lovely Barbie with a dress made from cake. She didn't notice/care about imperfections [like the gaping hole I tried to fill with canned frosting icon_redface.gificon_redface.gif ].


Unless this is some teenaged kid who had a very particular thing in mind, then the kid was probably pretty pleased with the cake. Even if it wasn't sculpted like she wanted, I'm willing to bet that it tasted good. Oh, I'm sure the kid would have had a certain number or name to be on the jersey if it made that much difference.

Chalk it up to another lesson learned... icon_rolleyes.gif
Sandi
~~*~~*~~*~~*~~*~~
son, Austin, Dec. 7, 2001
daughter, Bailey, Jan. 14, 2005

www.myspace.com/sandisfamily
www.pamperedchef.biz/sandi4tpc
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Sandi
~~*~~*~~*~~*~~*~~
son, Austin, Dec. 7, 2001
daughter, Bailey, Jan. 14, 2005

www.myspace.com/sandisfamily
www.pamperedchef.biz/sandi4tpc
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post #21 of 69
8/25/07 at 9:27pm
Well.......now we have proof. We've got some real wacky people here in the 'Peg, don't we?

Keep on practicing, decorating, creating, and enjoying cakes. The customers won't all be like that. icon_biggrin.gif
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post #22 of 69
8/25/07 at 11:35pm
what a freak. The cake looks great. Use the pic..... you made the cake, you took the pic and you own it.

No way in H*LL did you ruin that kid's b-day. I'll bet he was just thrilled slap to death with that cool jersey cake. The mom is just trying to manipulate and make you feel badly.
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post #23 of 69
8/26/07 at 12:12am
First, great job on your first 'stranger' cake! (sometimes it makes ya wonder why we sell to these 'strange' people, doesn't it? icon_wink.gif )

Second, if the son's bday and all the memories of his bday will forever be ruined, let's pause for a moment to feel sorry for this poor child - what a miserable existance he must live ( yeah, I think mom went a little off the deep end)

Third, since you made the cake and you decorated the cake, it rightfully belongs in your portfolio (you could always chalk a page up to 'pissiest customers' and put her name in there to make her feel special - no lying or cheating there!)

And if she wanted a cake shaped like a jersey that bad, all she had to do was take a little kitchen knife and carve around the jersey you had on her cake! Problem solved icon_biggrin.gif

Good to see you don't let it get ya down! thumbs_up.gif
'Those who danced were thought to be quite insane by those who could not hear the music.' - Monet
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'Those who danced were thought to be quite insane by those who could not hear the music.' - Monet
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post #24 of 69
8/26/07 at 12:38am
geez if she was that specific she should have baked the thing herself, being perfect as she is icon_rolleyes.gificon_twisted.gif

Some people just dont know how to be gracious, even if they are a bit disappointed. I mean seriously... ruining a birthday because of the cake??? I cant see it... unless of course the birthday boy is a carbon copy of his extremely sensitive mother.
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post #25 of 69
8/26/07 at 12:45am
Okay...first of all let me say how awesome the folks are here. I ALWAYS read these types of forums because it's amazing (and sometimes humorous) the types of support we get from them! icon_smile.gif

Your cake was beyond great. I agree that she should have been a little more specific about what she wanted if what she wanted was SO important. As for you using the picture...how in the world would it be lying and cheating if you're not telling what kind of cake SHE HAD IN HER MIND???

I made a bratz cake yesterday and was really worried how the mom wuold like it because she is SO particular...She ended up loving it, but I told my dh before hand (you all are rubbing off on me) if she doesn't like it, she can leave it here and keep her money...but I won't be refunding after the fact. Lucky for me, she loved it. I always make it a point to take the cake out of the box (or not even have it in the box yet) so they can see the WHOLE cake before they leave here. If they have a problem, let them speak about it then!

I think each time we do something, it's a learning experience for us...that goes for teh things I do on my cakes too. I think they are evolving (for the better luckily!) and I think my backbone is evolving too...haha...

Sorry for the mean lady, oh well...she'll get over it. Can you remember your birthday cakes as a kid??? I don't think I remember ANY of them! icon_smile.gif

Keyshia
"Take the first step in faith. You don't have to see the whole staircase. Just take the first step."
-Dr Martin Luther King Jr.
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"Take the first step in faith. You don't have to see the whole staircase. Just take the first step."
-Dr Martin Luther King Jr.
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post #26 of 69
8/26/07 at 1:21am
OK I agree that it looks like there was a misunderstanding between you two; before I saw the pic I too was expecting the result to be a sculpted cake. But really, as keyshia just said, if having it a carved cake was SO important that the celebration would be "ruined" by it being a beautifully decorated sheet cake, then the customer erred in not making 100% sure you were clear on what she wanted.

By the way did anyone notice (from the cake posted in movingritealong's gallery) that the kid in question was ONE year old? LOL, as IF that would ruin his birthday, or even the memories??!!! Yes, people are going to look back on that photo of his 1st birthday 35 years from now and say "Oh what a sweet party--oh--no--NO that cake doesn't look like a jersey, it looks like a DRAWING of a jersey!!!---how could you get your child a such a cake for his first birthday??! OH the tragedy! The Horror!!"

icon_lol.gificon_lol.gificon_lol.gif: lol:
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post #27 of 69
8/26/07 at 4:50am
Thread Starter 
Thanks SO much everyone! I'm glad I'm not nuts!!

For the record, I posted my ad on Facebook and said that I was 'just starting out' and 'trying to build my portfolio'. Facebook is where she found me. I'd say that she was looking for a cheapy version of the cake, so contacted me. Well and good, but I SAID I'm a beginner! You MAY want to make sure I know what you want!

Ah well, live and learn. Cake #2 going out this afternoon, I'll post pics later. (Nothing like the smell of chocolate cake at 6:30 in the blessed am! icon_lol.gif )
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post #28 of 69
8/26/07 at 6:17am
movingit....

I don't think it is the customer's responsibility to make sure you know what they want. I believe it is YOUR responsibility to make sure YOU know what they want. JMHO.

This is a crappy situation and I'm sorry it happened to you, but take it as a learning experience. I can understand where this woman is coming from. The price you two talked about, she was expecting a carved cake for that price. I would agree to pay more for a carved cake than a sheet cake. However...Don't get down about what this lady said. If the cake you made has the ability to ruin this kid's party, then it mustn't have been a very good party to begin with, which is Mom's fault. lol Shake it off...just be sure to make sure you understand your customers fully from here on out. And again...that's YOUR responsibility.
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post #29 of 69
8/26/07 at 6:33am
Thread Starter 
Oh absolutely! I take my share of the responsibility as well. I'm just saying that I AM learning, and this has been a valuable lesson.

HOWEVER...like we've all chuckled about, I do NOT take responsibility for ruining her son's party! Now, had I shown up with the cake and thrown it at the mom...THAT may have ruined the party! icon_evil.gif
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post #30 of 69
8/26/07 at 7:06am
lmao...the way this lady sounds, the kid wouldd have probably gotten a kick out of a cake in Mom's face. May have made the party better...hahaha
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