Wow...so Insulting!

Business By snarkybaker Updated 30 Aug 2007 , 8:21pm by CourtneysCustomCakes

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2sdae Posted 25 Aug 2007 , 2:01pm
post #31 of 60
Quote:
Originally Posted by txkat

Little cakes, It's not $2.50 a box. I needed a couple of different kinds of boxes. The 2 dozen cupcake ( 1/2 sheet with inserts) were the most expensive at a little over $1.00. It was 3000 boxes that I was looking for, or so I thought.



Well just ask the salesman....seems he knows how many you'll need already. Must be that "male intuition" they seem to know better than our little addle brained confused minds. icon_evil.gif

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indydebi Posted 25 Aug 2007 , 2:21pm
post #32 of 60

patticake, your story reminds me of a TRUE story. This was told to me by someone who actually works at this place.

There was an old man in my hometown who won the lottery. He was a true good 'ole boy ... just a regular guy.

There is a very large RV dealer in my hometown (many of you have probably heard of him becuase he advertises in all 50 states) and this good 'ole boy millionaire went to buy an RV. He was in his flannel shirt and bib overalls. He was very polite and was standing around waiting for someone to wait on him. And standing. And standing. And still standing. This man could buy and sell the whole dealership 14 times and no one was waiting on "the old guy in blue jeans and a flannel shirt"!!!! icon_surprised.gif

FINALLY .... one salesman recognized who he was and quickly went over to him ... and made the biggest sale of his year.

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harrisonsmama Posted 25 Aug 2007 , 2:24pm
post #33 of 60

Okay, here's a good one. My husband I are the youngest people in our neighborhood. When we got married and bought this house (6,000 sq ft on 9 acres- waterfront) I was 23 and he was 28. One day shortly after we moved in, our dogs got out and ran down the street to a neighbors open garage. Well, this huge older guy wearing an FBI hat came pounding on my door and asked to speak with my mom. I told him she lives in California, but he was more than welcome to call her and complain about the dogs. When I told him it was my house, he proceeded to yell at me like a little girl. I gave it right back to him. He is nice a as pie now. the president of the HOA did the same thing when a tree of ours was about to fall into the road. the same old- where's your mom, and if you don't cut it down I will be sending you a bill I got the freaking chainsaw and cut it down myself.

It must be so difficult to possibly conceive that yes, I am a woman and yes we are successful and young.

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indydebi Posted 25 Aug 2007 , 2:49pm
post #34 of 60

I'm sharing these stories with hubby and he wants everyone to know that not all car salesmen are like the above stories. He works for a dealership and the salesmen there would NEVER treat a customer like this. It is common and necessary for salesmen to try to determine a person's ability and intention to buy before they invest a great deal of time with "tire kickers". However, asking for your husband to come in and fill in the paperwork is totally unacceptable and has nothing to do with qualifying a customer's "buyability".

He adds "most salesmen will tell you that it's the wife who makes the decision!"

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2sdae Posted 25 Aug 2007 , 3:38pm
post #35 of 60

as my grandma used to say,
"your grandfather wears the pants in this family, but who do you think bought, washes and sews up those pants? The same person who may or may not wash, sew and cook for the person in those pants."
So gwan ahead and put on them pants.....

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albumangel Posted 25 Aug 2007 , 4:48pm
post #36 of 60

Great thread!! Too many stories for me to share. Especially since I was the only woman in a male-dominated industry for the beginning of my career.

One more comment when it comes to pre-judging or jumping to conclusions-
We need to keep this in mind when selling cakes, too! I've seen lots of threads here where we tend to presume that a customer or bride can't afford what we really want to charge for a cake, or we feel sheepish about quoting a big price tag, or we don't promote our cakes to certain people because we think they can't afford them. Making those decisions for customers is a big mistake!

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CoutureCake Posted 25 Aug 2007 , 5:52pm
post #37 of 60

Oh yes, let me count the examples I deal with this every blasted day at work in this regard working for my IL's...

I agree on the car dealership stories though... When we bought my HHR I went around and did the looking at different vehicles and had one guy trying to push on me a Saturn Vue... He was like "and this (flimsy piece of plastic that he can't figure out how to use) can be folded up to hold up to four bags of groceries..." I was like "BUDDY, I told you, I'm HAULING WEDDING CAKES, not two dinky bags of groceries that fit in the front seat."...

Then at another dealership we told them "I can order a vehicle using the GM Family plan if I go back home, we'd prefer to purchase the vehicle up here, to buy it today, what will you sell it for?"... without skipping a beat he walked over to point to the price on the window, and without skipping a beat, we walked out. After test driving several vehicles, I had found the one I wanted that had the features I wanted (everything folds COMPLETELY flat all the way up to the glove compartment, it's plastic interior so it's a quick soap/water cleanup, the back end shelves up or down flat) and we were ready to jump.

We ended up going to the dealership back home (250 miles away) that we've bought most of the vehicles in our family from. They cringe when my Dad walks through the door, but at the same time he knows he's going to have customer loyalty on his side. We called, he said "pick any vehicle you want, it's $100 over dealer to dealer invoice, just let me know." No dinkering around, no pushing the upsale, we've driven back there for warranty work because they're so great about just being honest about the problems, etc. etc. We simply said this is the vehicle we want and the features, in this color, this interior, they got the vehicle in, and that Thursday we were signing the paperwork for my new car that at one year old has 26,000 miles icon_surprised.gif ...

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leily Posted 25 Aug 2007 , 6:08pm
post #38 of 60

I am not sure where I would even start to post similiar stories. I work as Project Manager for a Fabrication/Plant service division of a construction company, I am the first female out of the office a lot of these guys have seen, and I used to work in the field with the guys... I get a lot of this at first but it doesn't take them long to see I can do it too.

Oh and all of your car dealership stories.... I think a few of you heard about the problems I had when i bought my last car a few months ago.... But I have to say I did have fun this time around... I let them go on and on about this "pretty thing" and that "pretty" thing... I can't wait to get the next vehicle. This one I had to get with good mileage b/c of how much I drive right now... but come next spring I get to pick a vehicle out for Cake! (I am so in love with the HHR right now for that)

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lanibird Posted 25 Aug 2007 , 7:11pm
post #39 of 60
Quote:
Originally Posted by indydebi


He adds "most salesmen will tell you that it's the wife who makes the decision!"




This reminds me of on of my favorite quotes; from "My Big Fat Greek Wedding" when the mother is talking to her daughter about getting her dad to let her go to school. "The man may be the head of the family, but the woman is the neck, and she can turn the head anyway she wants."

Seems these "sales"men need to remember that. icon_rolleyes.gificon_lol.gif

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CourtneysCustomCakes Posted 25 Aug 2007 , 9:00pm
post #40 of 60

I am a proud boycotter of SEARS, and DELL, They don't Back up their warranties.

I Love going into a dealership by myself. I always get the guy who thinks " like the vanity mirrors and pretty colors. I don't tell them My DH is a master tech, who likes to make sure I know everything I can about cars, The first thing I do is pop the hood and l and check it all out. Then I take it on a test drive, if I am happy about it I will them check out the interior(unless it's brite yellowee brown then I won't even look further) I have had a foe sales mens mouths drop when we get back and they ask if we can start the papers and I say" No that's ok and this is why..... It's got an exaust leak, the brakes need to be redone, there is an oil smell which means that either your mechanics are really sloppy or their is another leak so on and so forth." once I had one of the guys try to tell me oh really well we'll just have to fix that won't we. NO, don't put them on the lot like that.

My DH always has to laugh when I tell him, SO Proud.


Indy-- My Dh also works at a dealer ship where I have bragged that they aren't the typical beat you down sales men. But sales men are sales men. They try to get a deal where they can. We were selling puppies and one of the sales men wanted one, He and my DH haggled for a few weeks,(I said forget it I won't play games), he wound up paying full price for the dog and hasn't been happier.

cCc

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snarkybaker Posted 27 Aug 2007 , 8:42pm
post #41 of 60

Ha! Take that Mr. BRP jack*ss I just sent an order for 4,000 boxes, plus cookie bags, plus shopping bags, plus giftwrap tissue to Image Packaging.
icon_razz.gif

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indydebi Posted 27 Aug 2007 , 8:50pm
post #42 of 60
Quote:
Originally Posted by txkat

Ha! Take that Mr. BRP jack*ss I just sent an order for 4,000 boxes, plus cookie bags, plus shopping bags, plus giftwrap tissue to Image Packaging.
icon_razz.gif




YES!!!!!!!!!!!!!!!!!!!!!!!!! icon_twisted.gif

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Erika513x2 Posted 28 Aug 2007 , 1:45am
post #43 of 60

Where I grew up mostly everyone does their own work on their cars so I know a thing or 2 about it. Well one day when I was about 19 looking to buy my first car I walked into the Nissan dealership in FEASTERVILLE PA and was waited on by a A**hole namd Sergie (just in case any1 wants to go there) and we take this altima out for a testdrive and the entire time he's telling me about the radio with the power antenna, which he is pronouncing antenn. So after like the 3rd time I finally turn to him and flat out tell him F*ck the antenna which is how its pronounced and F the radio b/c my cousin will change it for me. And I'm looking to buy a car not a radio. So i finish test driving it which was done in anger so i know he was a bit scared. When i'm mad my wreckless philly driver comes out. lol So just to harrass him more when we get in the lot I pop the hood and am all into the engine, under the car and so on. So he gets me too his desk and I tell him yea go get the papers . So when he gets up to get them me and my friend run out and leave .lol
But to make matter worse a couple of months later my husband takes his pathfinder in for service and while he's waiting he goes onto the new car lot and looks at the newer pathfinder and guess who walks up to great him?????????? ITs Sergie yall!!!!!!!!!!! so they get the talking and he tells my husband oh no you can't afford that come over hear. ONly b/c my husband was dressed in thug gear a jersey wih a chain and jeans with a pair of timberland and he's black. So my husband got mad at him and threw him his business card and told him to call him and he could get him a better job. We all did have a plan to have one of us get dressed up very professional and see how Sergie would treat us and then have someone dressed thug and see how he treated them. Then based on the results we would go and have his ass fired or make it known to the news stations hear in the city. But we never did and now after reading this thread I kind've regret it b/c that would've been like the perfect payback for all of us to every car sales man that acted like an idiot towards women.

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korkyo Posted 28 Aug 2007 , 3:06am
post #44 of 60

My husband and I have certian "jobs" that we each take care of when it comes to shopping for large and small items. I usually have to do the interviewing for home repair people. It's funny how the older men pratically cringe to talk to me. If my husband walks by they try to talk to him but he just tells them "that's my wifes job, you'll have to talk to her she does the budjet". They don't get picked if there is no respect.

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mccorda Posted 28 Aug 2007 , 11:24pm
post #45 of 60

There is a story around town, from several years ago, of when the local veterinarian (very prominent guy) went to the bank after making a "farm call". He walks up to the teller and starts to explain the transaction he wanted to do and the teller tells him (not knowing who he is) she is not going to wait on him until he goes home and cleans up!!
That of course did not sit well with him but he went home, cleaned up, came back to the bank and told the teller that he wanted to withdraw all his money and close his account. When she looked up how much money she was going to have to get for him, she had to call the president of the bank and explain. I am not sure if the president could presuade Doc to keep his account open or not, but she was fired on the spot when he heard the whole story!!
Never judge someone on appearance alone.

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indydebi Posted 28 Aug 2007 , 11:28pm
post #46 of 60

Sam Walton drove a beat up pick up and wore a ball cap.

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baergarivera Posted 28 Aug 2007 , 11:43pm
post #47 of 60

txkat,

OK girl friend let me break it down like a newyorker. lol not rude but just blont.

when you get those boxes from th other competitor call him up and tell him thank you. he will be like thank you for what, and your reply should be for letting me realized to go with someone that is more respectful of my CHOICES. LOSERRRRRRRRRRRRRRRRRRRRRRRRRR

SOME PEOPLE HAVE NOT F tapedshut.giftapedshut.giftapedshut.giftapedshut.giftapedshut.gif DECENCY SO GIRL TAKE YOUR CHETTAR MONEY MULLA AND GO SOMEWHERE ELSE, THAT IS HIS LOST SOMEONE ELSES GAIN.

WHAT A LOSERRRRRRRRRRRRR
MICHELLE thumbs_up.gif

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GenGen Posted 29 Aug 2007 , 12:01am
post #48 of 60
Quote:
Originally Posted by kelleym

Quote:
Originally Posted by phoohbear

My husband won't even shop at Sears anymore. He went in there to buy a computer one year right after high school and picked out the one he wanted when it was time to pay he took out his check book and the employee said that there is no way they are taking his check. He knew he was young and yes it was about $1500 but he had about $50,000 in the bank so the check would clear no problem. He told the employee to call the bank and have the check cleared and the employee said that he wasn't going to waste his time calling the bank and to leave. My husband will never shop there again.



Oh, Sears. A year and a half ago their installer broke my cold water faucet while installing a new washing machine. After *two days* without water I finally got the Installation Manager to drive out to my house and look at the damage. He said he could "tell" by the way the faucet looked that it was broken before his installer got there. (????!!!???). Then he said "This is kind of complicated...do you want me to explain it to your husband?" icon_eek.gif

Don't buy an appliance from Sears, y'all. The plumber cost me $200 and Sears refused to reimburse me or even ever apologize. (There's more to the story but it's kind of off-topic, so you'll all just have to trust me on this one. icon_lol.gif )




the ONLy reason i bought two things from sears the last ten years was becasue Hubby insisted; sorta. you know how men mope if you dont listen to their advice and even though i knew i didn't want That machine the sales person as pushing- hubby was adamant sears as The place (you know how most of those stores used to have agood products and customer service way back when)

well the vacuum which cost me my settlement was a pos- lived only 3 years and the dishwasher we bought didnt even last 2.

i told hubby same thing i told him bout messing with computer parameters


NEVER AGAIN. not dissing all sears just the two i've had experience with over the last 20 years.
now let me clarify - generally lol- im not a dedicated sears- wasn't even then- just have shopped there off and on over the last 15 i should say- and never since the dishwasher which was 3 years ago.

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D77 Posted 29 Aug 2007 , 12:11am
post #49 of 60

Ok, first of all I want to say that guy is what my DH calls a tool! So I am not defending in anyway what so ever - Ok now that I have made my disclaimer let me say this:

I worked in a packaging for 5 years and my boss turned down business from people with "small" business's quite a bit. The reason is it cost a lot for custom work or a lot for shipping in "a small order" (they think). I had problem with that as well, but I was just the assistant and what could I do but tell him what I thought (which I did a lot icon_wink.gif ).

This guy could have and should have handled better, because now look at where it has gotten him nothing but bad rep.

Good luck to you and I hope that you fine a good company that will work with you.

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GenGen Posted 29 Aug 2007 , 12:17am
post #50 of 60
Quote:
Originally Posted by txkat

Ha! Take that Mr. BRP jack*ss I just sent an order for 4,000 boxes, plus cookie bags, plus shopping bags, plus giftwrap tissue to Image Packaging.
icon_razz.gif




woo hoo

heheh like already mentioned above. i'd email or call that other guy up and tell him what size of sale he LOST and gush about the respect you got as a CUSTOMER not a woman but a customer- at this new place.

i've dealt so much where i live with many of the subjects i've read in this thread- where the women will treat the husband who's standing next to you with respect and just give you the "oh yah" glance over

one time happend when we lived in another city and had a chance to meet a local news "celebrity" who handled the gardening information etc.

well i did most the gardening but hubby broached the question to her and i had more to ask once she gave him a gushing general review- when i asked my question i just got the Oh.. You.. Ugh.. look.. i used to love her and refused to watch the show after that. i was so embarassed course hubby didn't see it so it didn't bother him.

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indydebi Posted 29 Aug 2007 , 12:20am
post #51 of 60
Quote:
Originally Posted by D77

I worked in a packaging for 5 years and my boss turned down business from people with "small" business's quite a bit. The reason is it cost a lot for custom work or a lot for shipping in "a small order" (they think).




I worked for a mfg'r and we also turned down small custom orders, but we had established minimums. We'd get a call for 25 pcs and we'd tell them our minimum for a special order was 1000 .... but we'd also re-direct them to one of our distributors who may work with a number of mfg'rs who might be able to help them. We NEVER insulted them with the line this guy gave you because you never know when the customer would grow big enough to be able to order direct and we wanted him to remember that we were the ones who helped him in the beginning, even if it was only to help him find a supplier.

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snarkybaker Posted 29 Aug 2007 , 12:47am
post #52 of 60

Here is why the guy is a jack ass. My original email said this:

Quote:
Quote:

Hi Bob,

I was looking for some custom colored Bakery Boxes. Your assistant mentioned that we would need to make a commitment to at least 1000 of each box, which is no problem. We are looking for light blue ( Carolina Blue is you will..) boxes. Our PMS color is 305, but if the dyes don't produce reliably, we would prefer to be lighter rather than darker.

We are especially interested in the following items. 1/2 dozen cupcake boxes, 1 dozen cupcake box , 2 dozen cupcake boxes. We are also looking for 8X8 cake boxes and gable boxes sized to hold two dozen cookies and two pints of milk.

We are opening in October of this year will need to be ordering quite soon.
Thanks so much for your help.

Katrina Ryan

919-929-2100

Www.sugarlandchapelhill.com




and his reply was this:



Quote:
Quote:

Hi Katrina,

I would like to support your new business. It sounds like 1000 boxes of
each item are too many for you to consider at this time.

I suggest you take a stock box approach until your quantities could
support the cost of a dedicated production run. You will be interested
to know that early next year we will be installing an inline printing
capability on our die-cutter which will allow for better economy to fill
your request.

Good luck in your new business.

Bob Simpson
President
Big River Packaging




Notice how he completely contradicted the words " which is no problem" and came back and told me it was a problem, and how I should wait 'til next year and then maybe Santa would bring me boxes next year when I am a big girl.

( last part edited by me to reflect jackassiness icon_confused.gificon_mad.gif )

and all of this from a guy whose webiste says :

Quote:
Quote:

WE LISTEN TO OUR CUSTOMERS!
And it's a good thing we do because you have
good ideas. As more and more people discover
what we make, more and more of you have let
us know you really like our cake boxes, but it
would be great if we had some color. OK!


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D77 Posted 29 Aug 2007 , 3:35am
post #53 of 60
Quote:
Originally Posted by indydebi

Quote:
Originally Posted by D77

I worked in a packaging for 5 years and my boss turned down business from people with "small" business's quite a bit. The reason is it cost a lot for custom work or a lot for shipping in "a small order" (they think).



I worked for a mfg'r and we also turned down small custom orders, but we had established minimums. We'd get a call for 25 pcs and we'd tell them our minimum for a special order was 1000 .... but we'd also re-direct them to one of our distributors who may work with a number of mfg'rs who might be able to help them. We NEVER insulted them with the line this guy gave you because you never know when the customer would grow big enough to be able to order direct and we wanted him to remember that we were the ones who helped him in the beginning, even if it was only to help him find a supplier.




I agree 100% he should have but he seems like a real *&%$ any way...

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cakes-r-us Posted 29 Aug 2007 , 3:48am
post #54 of 60

from reading your email to him, i can see how he misunderstood what you wanted (although you told him 1000 is no problem.) looks like he read it as 3 1/2 dozen of cupcake boxes, instead of 1000 of each size. he sure did blow your order.

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mgdqueen Posted 29 Aug 2007 , 11:11am
post #55 of 60
Quote:
Originally Posted by cakes-r-us

from reading your email to him, i can see how he misunderstood what you wanted (although you told him 1000 is no problem.) looks like he read it as 3 1/2 dozen of cupcake boxes, instead of 1000 of each size. he sure did blow your order.




That's what I thought too. He definitely could have asked her to clarify. I don't think he understood you needed boxes to hold "1/2 dozen", "1 dozen" and "2 dozen".

But maybe he's a jackamole anyway.

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QueenB4U Posted 29 Aug 2007 , 11:45am
post #56 of 60

I'm a proud, Proud member of the Boycott All Sears Stores (BASS)! (Just made that one up. I'm 'into' wierd made-up acronyms.)

It's a long story involving first a dishwasher that we bought from them that had no control panel electronics and then second, a washing machine that they wanted to charge us just to come look at it when my husband (Mr. Uber-Fixer and mechanical whiz) knew exactly what part we needed. They refused to come with that part and we refuse to buy from them every again.

Jerks!

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debs9 Posted 29 Aug 2007 , 11:49am
post #57 of 60

This topic is close to my heart today. I was ringing around trying to get quotes for a new double carport.

I ring the first NATIONAL place to get them to come out for a quote and HER first question to me was - "what's your husbands name?" (note NOT what product are you after).
I said "I don't have a husband" (I do but that's none of her business) and then she came back with "what's your fiance's name?"
I said why would you need to know this when I want a carport. She told me that she needed to know the person's details on who they are dealing with.

I politely told her unfortunatley she has just cost herself the business I would have given her as I deal with the contractors and payments.
There is a $15k contract lost. & I am considering emailing the company tonight to complain.

When I told my husband he said I should have told her "my partner's name is Mary......" icon_lol.gificon_evil.gif

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snarkybaker Posted 29 Aug 2007 , 1:15pm
post #58 of 60

BRP makes cupcake boxes that hold 2 dozen cupcakes, 1 dozen cupcakes and 1/2 dozen cupcakes. Those are the names of the items. I guess I would assume that he would know the names of those items hus compnay makes.

How much clearer could I have been than 1000 of each box is no problem ?

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kansaslaura Posted 29 Aug 2007 , 1:22pm
post #59 of 60
Quote:
Originally Posted by cakes-r-us

from reading your email to him, i can see how he misunderstood what you wanted (although you told him 1000 is no problem.) looks like he read it as 3 1/2 dozen of cupcake boxes, instead of 1000 of each size. he sure did blow your order.




No, he understood EXACTLY what she was after :
Hi Katrina,

I would like to support your new business. It sounds like 1000 boxes of
each item are too many for you to consider at this time.


He just doesn't believe she's going to be successful. He doesn't believe the little lady knows WHAT she wants. icon_rolleyes.gif

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CourtneysCustomCakes Posted 30 Aug 2007 , 8:21pm
post #60 of 60

Like My DH and I were discussing last night. Boxes don't go bad. So it shouldn't matter if it is too much that's up to you after you get them.

I wish all business men were like the guy DH and I dealt with this week, We went on an inpromptu trip. The second night we decided to look into some chalet style cabins to stay in for one night. They were 269.00 a night. The owner only charged us 125.00, Now that's a good business man he felt 125.00 was more than the nothing he was getting before we got there.

cCc
proud member of the BASS

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