I posted this in another thread awhile back, but it still reigns supreme in my Crazy Customer book:
this bride comes in, and obviously they'd figured out the whole - "fewer guests equals less cost" concept, which I guess was a good thing, we get to talking and she pulls out this photo from a magazine which was a 5-tier fondant creation that was simple and elegant, totally do-able, for $3.25 per serving, so we got to talking about servings, and yes - she really wanted it to have the full 5 tiers because her cousin so-and-so got married in April and HER cake was 4 tiers, and she really wanted it to be BIGGER.
So I told her the cost per slice, and the total cost, and she goes - but...I'm only inviting 75 people -
so I go - yes but the cake you want serves 208
and she goes - so what do you mean, I can't get this cake for $175? -
and I go - no, I'm sorry. -
and she goes - how about $200? - and I go - I can't even buy the supplies for that. -
and she goes - OK, thanks...(and says to her mom on their way out the door, can't we just go back to WalMart?)
As soon as they were out of earshot and eyesight, I laughed myself literally sick.
What do they think, we're going to supply not only their wedding reception with cake, but also every family gathering for the next MONTH???