Opps! Wrong Event - Smash Cake Delivered To Wedding - Page 2

Bless your heart! Thank goodness for people that understand that we are all human!

Hey, I just love your neck of the woods! We were up there this past summer and hope to make it back up there around Christmas. (We are from Georgia.)

I'll have to remember who I was talking to recently about a small wedding cake for a wedding in Gatlinburg...they were going to try to take one with them, but I told them it would be smarter to find a baker up there...do you mind if I give them your info?

I agree with the rest of the girls here. It was just an accident and I'm glad for you that you had an understanding bride. Too many brides get caught up in the details of the wedding and lose sight of the meaning of the marriage. Sounds like she is a sweetie though. I would probably try to give her a restaurant gift certificate just like you mentioned. That sounds like a great way to make up for it right now, as well as a nice anniversary cake for later. That will get you brownie points down the road too. Hopefully she will pass along your great customer service to all her friends and you will have a lasting customer in her. I think good customer service is a lost commodity these days. Sounds like you are on the right track. Hope your back feels better. Keep your head high and keep trying.

OH, SFJ!!

I'm just now getting to read your posts. I'm soooo sorry this happened to you!

You and I do business the same way, because your offerings sound EXACTLY like what I'd do in your situation!

I'm so proud of you for "dusting yourself off" and getting back into the batter!

Aren't you glad she was a kind bride? I sure am glad for you!

And yes, I've been covered up with the tourist orders from the "early traffic" we've had up here this year already! The cabins are teaming this year---very much about 4 weeks earlier than last year. I'm thinking this is because of the lowered gas prices, maybe?

I hope you're feeling better very soon. I absolutely LOVE your work.

--Knox--

Awww! That is too bad. I am sorry, all of that hard work. But at least she was super understanding. The other thing is ....it is JUST CAKE. I mean it is more than cake to us, but to most people, cake is just cake. I cant believe it would ruin the whole wedding, if it did they have more problems than cake.

Did you get a picture of it? Maybe you can send her a picture too..... what the wedding cake looked like before..... hopefully it will be a funny memory for her. I don't know what I would have done if my wedding cake was smashed - esp. b/c I really did care about that part of the wedding! It was an accident though - and I hope your back feels better and that you never have such an experience again!!!

At first I thought you had delivered a small "smash cake" like for a baby's first b-day to a wedding by mistake.... or you got in your car with that cake and forgot the wedding cake at home........ I totally wasn't expecting that you smashed the cake literally! It sounds like you have things under control though.

My only suggestion is that you don't need to spend $80 for a nice dinner - not when you're going to provide two free cakes as well..... you could go someplace a little less pricey but still good. Just to save you a bit of $ - b/c you DID make the cake, you DID deliver it, you DID buy them a new cake, and you are now providing two free cakes...... it seems like you're going to be out quite a bit of money....... did you offer them a refund on the cake or are you using their money to pay for all of this stuff to make it up to them? I think you sound like a very sweet and wonderful person - I just don't want you to go overboard and be broke all b/c of an accident.........

Good luck and I hope everything turns out for the best!

I feel so sorry for you I would have died if this had happened to me! You are so lucky that she was so nice about it!

I hate to hear that girl. Thank goodness you had a understanding bride.

you poor thing at least the bride was so caring. Hope you feel better soon.

I'm so sorry this happened to you!!! I hope if/when I have a disaster I am able to handle it as professionally as you did. She may not have returned any of your calls because she may still be on her honeymoon. My friend just got married and they are taking a 2 wk honeymoon. I would give her another week or so and then call her again if she doesn't call you.

~Chelle

Hi- somebody linked me to this and I was just curious to know - what ever happened?

I would love to hear how this turned out too!

Oh, I haven't seen this till now, what happened?

Yeah - I would like to know too. I'm curious why you felt you didn't need to refund her money?