Help! My Customer Is Being So Difficult!
Decorating By DelectableCreations Updated 8 Aug 2007 , 7:09pm by DelectableCreations
I'm going completely nuts with this order I have next week. The woman wants a Skydiving theme for her son. First she wanted a cake... then she wanted a small cake and cupcakes... now she only wants cupcakes! Which was FINE.... because I could still do the idea we had agreed upon. I was going to use my airbrush to make a sky scene along with some whipped icing for clouds, and some cute little paratroopers i ordered to put on each cupcake... well now she only wants cupcakes.. but she wants CHOCOLATE icing. I told her that having choc. icing would make it very difficult to create the sky effect since brown + anything = BROWN.but she doesn't seem to get it.
So now.. after all this complaining, i'm asking for some help with all your creative minds on how to fix this disaster. I was thinking that maybe I should put choc icing thin on the top of the cupcake..and then maybe put blue fondant over..and make clouds,etc on top the cupcakes.. but i'm not sure how i think that is going to look (certainly not how i imagined the original idea coming out Crying or Very sad )
please please help me think of something creative and nice looking! i'm beyond stressed out and she wants to know a.s.a.p what i came up with... i'm at a total loss!
THANK YOU FOR YOUR TIME AND ALLOWING ME TO WHINE! Laughing ALL SUGGESTIONS WILL BE GREATLY APPRECIATED
Could you use the chocolate frosting as a filling instead? And then maybe a white chocolate frosting for the top? This way you could air brush it blue and still have a lot of chocoalte in there.
i suggested that and she said that her son is kind of a "purist" and she doesn't want him having all that sugar. haha. i'm telling ya.. CAN'T WIN
"i'm sorry, ma'am. But I can no longer fulfill your request and am canceling your order."
not worth the headache.
The entire scene... or, the clouds, the paratroopers...whatever your scene was gonna be....
But, I agree with Doug..
You have a lot of patience...Good luck
haha doug i'm liking your idea the most! haha i'm just really over it completely. if i hadn't already ordered the paratroopers for the cupcakes, etc. i probably would tell her i couldn't do it. but i've already invested money in that and a few other things. as well as catering the event.. yikes this is a headache!
Doug-
You really should charge an hourly rate on your advice. You'd save me so much money on a therapist.
i suggested that and she said that her son is kind of a "purist" and she doesn't want him having all that sugar. haha. i'm telling ya.. CAN'T WIN
Does she know what chocolate consists of?
How about the paratroopers landing in mud... hehe. Or you could smooth out the choc bc (for the ground) and use a grass tip for little tuffs of grass here and there, with the paratrooper in the center? Thats about all I can come up with.
Could your little paratroopers perhaps be landing on dirt with a few tufts of green grass?????
you...O.K. That is going to be 75 cents more per cupcake.
Her...But WHY!!!
You...Unless you want your sky divers diving into shi# then I have to add more to it.
Her...O.K. You do whatever you want. We don't need chocolate icing
You...O.K.
Done deal.
Make your frosting two-tone browns, like camouflage fabric. You could still use your little paratroopers.
oh, you've already gotton supplies.. sorry.. didn't know that.. could you use white icing and flavor it chocolate with loran's oils/flavoring..
1. If you do fondant or poured fondant over choc BC, make sure she gets charged for that extra.
2. Chocolate icing and the paratroopers and call it a day.
3. Chocolate filling as suggested and then regular on top to airbrush.
4. Original idea of regular BC and no chocolate - or choc cupcakes?
Purist? All that sugar?? Hello honey, you're ordering cake!
What's the difference if it was on top or in the middle?
I'm with Doug, more hassle than it's worth but I understand when you've already invested money. Don't let her continue to run the show. Give her a couple of options and she has to choose or find something else.
How about using white chocolate icing. Did she specifically say she wanted milk or semi-sweet chocolate?
Duplicate Post
http://forum.cakecentral.com/cake-decorating-ftopict-448283-.html
Jackie & Heath's view on bump, save and duplicate posts:
http://forum.cakecentral.com/c.....7983-.html
Here's what I posted on the duplicate post floating around out there:
I am reminded of a story that my mother has told me. More than once, I might add.
Back when I was a small child of almost 6, I had a dream. It was a lovely dream of a birthday party Party with all my closest friends. And cake. A Cinderella cake. Princess My wonderful mother (WM) shared this dream and we ordered a Cinerella cake from a bakery. WM had a vision of Cinderella in her white gown, with white horses, on a snow white cake. WM's DD had a vision of her own. Chocolate icing. "But Cinderella can't ride in her carriage through the mud," said WM, "she'll get dirty." "I want chocolate icing" argued the spoiled princess, er, me. And so, the WM, being, after all, a WM, sacrificed her vision of a white Cinderella cake so that I might have a Happy Birthday after all.
The End.
The moral of the story is: it could very well be the child insisting on chocolate icing. Bummer for the decorator. Heaven for the child.
And here's what I'm adding to this one that I should have added to the other:
It's also all about perspective. When you see skydivers from the ground, they're surrounded by blue sky. When you see them from above, as the perspective of your cupcakes would mimic, the background is, well, the ground. No problem!
Make your frosting two-tone browns, like camouflage fabric. You could still use your little paratroopers.
i think that this is the perfect alternative to giving this lady and her order the boot.
you could put the different toned chocolate icings in a piping bag and give it a big swirl with the 1M tip (if you have it) or have two different bags and kind of camo squiggle it on then smooth it out with a viva towel so that its smooth. add the paratrooper. camo...paratrooper. it fits.
What if you airbrushed the icing black and made a landing strip for the skydivers to land on "x" marks the spot kind of thing. You coul even use some wire(or a piece of spaghetti) to suspend one or more of the paratroopers to look like he is coming in for a landing.
I'll bet you anything, even if you do come up with a good solution, she'll want it changed before next week!! People like this don't give in that easily. Doesn't want too much sugar in a cupcake??? Give us a break! i agree with some of the others...chocolate icing, 1m tip, paratrooper on top. Good luck.
I like Beth19's idea of grass on top the cup cakes. Perhaps you can make some clouds with gumpaste or RI on wires and stick them into the cupcakes. That way you can still have clouds and she can have chocolate under the grass.
i think alot of the ideas suggested are good asthetically, but it just seems like WAY too much work for such a fussy customer. unless she is paying you several (YES, SEVERAL) dollars per cupcake, i wouldnt even touch the thought of extra decoration.
wow everyone thank you thank you thank you for all of your help!! you have definitely given me some WONDERFUL suggestions. i appreciate it more than you know!!!
thanks again! i'm going to suggest some of these things and if she STILL decides those aren't what she wants.. then i'm just going to tell her that i can't do them. not worth the headache!
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