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Feeling a bit weird

post #1 of 33
Thread Starter 
Hi all,
Yesterday I delivered two cakes to a friend (1 cake was 11x15 with a football shaped cake made into a pineapple on top and another cake was a stacked 5 inch and 7 inch cake for a little boy's birthday smash cake). I put alot of time into these cakes but it was spread out over several days.

Anyway, she paid me a fairly large amt of money. I would have never asked for that much being that I am rather naive about pricing...I just ask for what they think it is worth to them. I told her that it was WAY too much, but she insisted and said that she would have paid that at a specialty cake shop.

I do however feel that the amount was fair given the time and thought put into it, I just can't get past the "weird" feeling.

Also, should I call and ask how everything went/tasted? I don't want to seem like a pest, but just wanting to provide good customer service.

Thank you for any advice...
Leslie icon_redface.gif
post #2 of 33
hi leslie,

NEVER feel bad about being paid decently for your work. remember that all sorts of people in this world get paid obscene amounts of money for doing next to nothing. also, consider that the payment you receive is for three things: the cost of the product and your equipment & energy consumption, your time and labour, and also your training, experience & skill (as well as your ongoing baking & decorating education -- think of the time that you spend on cakecentral!).

definitely ask your customer for feedback, but unless she's a friend that you would see or call anyway, i would approach her by email if possible; a phone call might make her feel put on the spot.

cheers,
judy icon_smile.gif
who pays any attention
to the syntax of things
will never wholly kiss you
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who pays any attention
to the syntax of things
will never wholly kiss you
Reply
post #3 of 33
sometimes it's hard when a customer is so generous. i get that way too. if they tip me i only will accept no more than five dollars. i don't know, that's just the way i am. some customers do appreciate the time and work that it takes to do a cake and they want to pay accordingly. i know it's hard, but trust in the customer, sometimes they know what's fair. icon_smile.gif
Do unto others as you would have them do unto you.
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Do unto others as you would have them do unto you.
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post #4 of 33
Thread Starter 
Thank you so much for your responses.

I keep trying to tell myself that it is ok and that if the roles were reversed, I would have given her the same. I just don't want her to be at home thinking 'gosh I may have paid her way too much'. But she has shopped the local bakeries here and obviously knows what cakes go for...and she knows the care I put into my cakes.

Thank you both again! icon_smile.gif
Leslie
post #5 of 33
I always feel weird when they ask how much I charge...
post #6 of 33
I always feel weird when i tell people a price too! and I hate it, because I feel like my prices are more than fair, if anything I am too cheap, for the amount of blood, sweat and tears that I put into making a cake. But even still, I always cringe when I tell them a price, afraid they'll say, 'no thanks, that's more than I want to spend.' or something like that.

I think if your friend is used to shopping in specialty bakeries, then you don't have to worry at all. Like she said, if she didn't pay you that much, she'd be paying it to someone else. She sounds like someone who truly appreciates a custom made cake, whereas there are some people out there who expect us to charge wal-mart/grocery store bakery prices.

Melissa icon_smile.gif
post #7 of 33
I know how you all feel! I used to feel that way. You will soon get over that feeling!! If you don't people are going to use that against you. If I get a tip no matter how small or large I take it! Gotta be honest.. if it's a small tip I get a bit mad but never let the customer see me that way! LOL!! I get over that fast~
Stick to your prices!!!! Don't do favors either. That gets you feeling like you have to give everyone a favor. Been there, done that!
"Learn from a turtle... it only makes progress when it sticks it's neck out"
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"Learn from a turtle... it only makes progress when it sticks it's neck out"
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post #8 of 33
Okay talk about feeling weird, this morning when I went into work one of my co-workers approaced me right off the bat and said okay I need a full sheet cake real cheap, he then went on to say it was for his 9 year old sons ball team and it was for a pool party that he is given his sons ball team. He wants the whole top of the cake to resemble a ball field. I was totally dumb founded, and all I could do was keep having flash backs of him saying real cheap. If people only knew the time and stress and everything else involved in making these cakes, well I know I don't charge enough but I am in no way a professional and am still learning, but I feel like we earn every penny we get. Well thanks for letting me vent I feel a lot better.
post #9 of 33
Quote:
Originally Posted by irisinbloom

Okay talk about feeling weird, this morning when I went into work one of my co-workers approaced me right off the bat and said okay I need a full sheet cake real cheap, he then went on to say it was for his 9 year old sons ball team and it was for a pool party that he is given his sons ball team. He wants the whole top of the cake to resemble a ball field. I was totally dumb founded, and all I could do was keep having flash backs of him saying real cheap. If people only knew the time and stress and everything else involved in making these cakes, well I know I don't charge enough but I am in no way a professional and am still learning, but I feel like we earn every penny we get. Well thanks for letting me vent I feel a lot better.


The nerve of the guy to say 'cheap', he must want a cheap tasting cake too then. I say "this is my price and that's final"
"To solve any problem, here are three questions to ask yourself: First, what could I do? Second, what could I read? And third, who could I ask? ~ John Rohn"
"Action is the foundational key to all success. ~ Pablo Picasso"
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"To solve any problem, here are three questions to ask yourself: First, what could I do? Second, what could I read? And third, who could I ask? ~ John Rohn"
"Action is the foundational key to all success. ~ Pablo Picasso"
Reply
post #10 of 33
Oh I forgot I was so stunned I never did give him a price.
post #11 of 33
irisinbloom: icon_eek.gif
i've had similar experiences, where someone approaches me wanting to get a cake on the cheap. so i tell them to go to a grocey store bakery which gets their ingredients wholesale, and where the workers are paid a pittance and the quality of the ingredients matches the low-low price. there are some very skilled decorators working in such places, and you can get a nice-looking cake, but you'll be eating "shaving cream" whipped topping and greasy buttercream which has the minimum amount of butter that the law will allow before it can no longer be called buttercream. but then, i was raised by wolves and if i'm not making the cake as a gift i have no trouble telling someone volunteering me to do them a favour that i only offer discounts to charities. icon_twisted.gif

of course, you might be more of a lady than i am, so i guess the polite answer, after asking when he would need the cake for, would be: "i'm sorry, i have that time already booked, but i think (insert grocery store name here) does kid's decorated cakes at quite reasonable prices."
who pays any attention
to the syntax of things
will never wholly kiss you
Reply
who pays any attention
to the syntax of things
will never wholly kiss you
Reply
post #12 of 33
If you feel like you were "overpaid" I would make them a Thank you cake. Something small and simple to let them know you appreciate their business. : ) (Or you can just send a card LOL)
post #13 of 33
I would send her a thank you card and possibly a "discount card" for any referrals. As far as "cheap cake" I would say I don't do cheap cake-I take alot of pride in my cakes and you have to pay for good-my discounts are for charities I'm sorry. But I can refer you to -supermarket name-...hopefully they can help you...
What you do may be a "little thing" but "little things" add to alot!
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What you do may be a "little thing" but "little things" add to alot!
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post #14 of 33
aunt-judy and nanni, if I hadn't been so stunned I would have normally told him to kiss where the sun don't shine just in these very words. I do try my very best at my cakes and sell quite a few at work, thats why I stress so much when decorating them, because your co-workers are like kids they can be cruel and I don't want them talking behind my back. So far so good, if he says cheap again I will take your advice and recommend a grocery store bakery. You folks are great.
post #15 of 33
Just tell this jerk you don't do cheap cakes, you do quality cakes! Janice
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