dont be embarrassed and dont stop making cakes - who knows, she actually maybe wasnt pleased with the product - and that is her right (I know the tendency here seems to be to think that anyone who wants their money back is looking for a freebie- not giving you or anyone else a hard time (before anyone jumps on the defensive wagon about my post)- the fact is no we cant please everyone all the time, and there are times when we produce something that is not satisfactory to one client but may be right for others but 10 other people didnt order it, but because we are professional (or ought to behave that way becuase we are business people and if we dont our reputations go downhill quickly) we do the right thing and make things right when a customer is not happy (I'm not talking about the horror stories). it is humanly impossible to be perfect- we just cant go through life without F%%%ing up once in a while- and it just takes a big person to admit when we F%%% up (I'm talking generically- not about this particular stituation- it's impossible or unreasonable to get on any sort of bandwagon without knowing the 'full' story- I mean all we hear is one side right? Again, not pickin on you or anyone else. If a client didnt like it and it wasnt up to snuff and they were not being unreasonable, the big thing to do is apologize, admit to ourselves and to them we didnt produce something perfect, the client wasnt happy and we made the situation right so the customer doesnt go away ranting (Bad press is on average 10 times more powerful than good press
Ok I'm talking from a fair customer's point of view here- and shall expect a whole earful from a bunch of you I suspect, but ifI was worried about that I wouldnt post this in the first place.
Ok so again, please read this what I'm saying with a clear mind and try not and get defensive. Because I do not question the enormous talent in here.
Just wanted to point out perhaps not in this situation but in general that just PERHAPS not every customer who wants their money back or partially refunded is trying to get a freebie or a Walmart price for a champagne taste.
It's just that the majority of 'refund' type stories that I hear about in here the finger is invariably pointed at the customer for being out of their minds LOL (I'm not saying there arent those kinds, just trying to make it fair game that not all customers are cheapo assholes trying to scam lol
EDited to add that I am fairly new and havent read many of the threads yet so please forgive me if there are those I'm referring to that I havent read yet lol. I need to pass a law for more hours in hte day so I can catch up on all the darn reading LOL
And keep on baking those lovely creations you all do so well!