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Had to give $ back! I am so embarassed! - Page 2

post #16 of 65
I think you were being too nice to her. Did she give you a picture ahead of time to copy from? When it comes to cakes, what some customers have in mind may not translate well to the decorator. That is why I always draw a picture first of the cake, and make sure the client agrees to it. When I did have a customer complain recently that the cake was not as she wanted, I pulled out the picture she had copies of. The cake looked exactly as on the picture.
I personally think this lady does not have any grace, considering she is a co-worker. Now there are going to be funky vibes between the two of you from now on. If I were in her position, and did not like the cake, I just would have taken the cake, said thank-you, not say a word about it, and then not order another one in the future. To me, it would have been a small price for some office peace. I just find it deplorable that you spent an entire night on it, at your expense, for nothing.
Hopefully those rave reviews will come in along with some new orders from people who would appreciate your work.
By the way, I saw your pics, and I can't imagine one of your cakes looking bad....you do a wonderful job!
I love my lil' munchkin
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I love my lil' munchkin
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post #17 of 65
Bravo for you! Kudos too, for not haggling with her on the, 'I ordered, You didn't do' stuff. Don't be embarassed, you handled the situation perfectly. She has her money back to use on a "store bought cake', because honestly if she needs it asap where else is she going to get one?
And your cake was still enjoyed by everyone who got free cake. Call it 'Advertising Expenses ' and smile. icon_smile.gif
"Oh yes I can have my cake and eat it too"
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"Oh yes I can have my cake and eat it too"
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post #18 of 65
Thread Starter 
It was a super simple sheet cake...I HATE sheet cakes by the way. No she didnt cut into it, the icing had small cracks in it...therefor it was dry...right? Uggg! I charged her 45 (well, have her BACk 45) it was a cake to serve 40 people, cost me (without electricity and time) 20 to make. Is that fair?
There's nothing better than a good friend, except a good friend with CAKE!
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There's nothing better than a good friend, except a good friend with CAKE!
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post #19 of 65
You have nothing to be embarrassed about...your customer on the other hand...I think that the way you handled the situation was awesome!
post #20 of 65
Why are YOU embarassed? She's the one being overly picky and it obviously wasn't dry since your co-workers raved over it! No more cakes for her.....
Chocolate is my drug of choice....
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Chocolate is my drug of choice....
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post #21 of 65
Don't you DARE stop cake decorating on the account of one person! Your cakes are beautiful!!

Let me tell you a story about a woman I know...

She is very demanding and likes to bully people.
On her birthday, her husband sent her a beautiful fall bouquet of flowers to surprise her from a very exquisite floral designer.

She called the designer, and ordered ( yes, ordered ! ) her to come and pick up the bouquet and make her another...because she doesn't like the colors orange and purple.

The florist obliged her, but didn't stop designing because of one woman who CANNOT be pleased.

We are all going to run into these people from time to time---hopefully not too often. But they are out there. And they are small, petty people who are usually miserable and jealous of others.

But please don't focus on her comments, when the majority of comments you receive on your cakes are all positive.

Your portfolio speaks much louder than her pettiness!

thumbs_up.gif
post #22 of 65
Thread Starter 
Thank you all so much! i know that in this business, you cant please everyone ALL the time, but I feel like her unhappiness is a reflection of my overall work. I am still starting out, so I feel like I could have maybe done a better job! I had two people ask me about cakes this morning though, so I guess I am still kinda in the business!
There's nothing better than a good friend, except a good friend with CAKE!
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There's nothing better than a good friend, except a good friend with CAKE!
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post #23 of 65
OMG! Ive been there! Dont let it get you down. Some people are just like that. You cant make them happy no matter what you do. Im sure it was a beautiful cake & she probably now regrets saying anything since she is cakeless & if she needed a cake for an event shes the one who will be embarrassed! icon_razz.gif
Just think now you got to share your beautiful cake with your co-workers & for me that always leads into an order! icon_biggrin.gif
post #24 of 65
The absolute BEST part of your story is the fact that you gave her her money back, AND you took back your cake! I LOVE IT!!!

Surely her jaw dropped when you marched off with the cake. I can't help but think she was aiming to get the whole thing for free.

Wonder where she's gonna go to replace your fabulous cake, now?

The joke's on her. Don't let it get you down. Your cakes are fabulous. And there are a lot of people in this world who are just like her, so you're going to come across a few more before you retire. Just remember, situations like this are about them and THEIR problems, whatever those might be. It's not about the quality of YOUR work.
post #25 of 65
Girl don't let someone like that get you down. I can't even believe she said it was dry by looking at the icing and not even cutting into it. Your cakes look great. And I agree with everyone that she was probably wanting something free. I wouldn't be doing anymore cakes for her though. Don't give up girl.
~Christy D.~

Page one is a diet, page two is a chocolate cake. It's a no-win situation.
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~Christy D.~

Page one is a diet, page two is a chocolate cake. It's a no-win situation.
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post #26 of 65
Don't you dare quit! Her bad manners are not a reflection of your work. And I admire you so much for taking the cake back! That is just so freakin' funny! You know she was just trying to keep it for free. Keep on decorating, and keep those mannerless people in line. You've inspired me. That's what I'm going to do if it ever happens to me!
Fall down 7 times....get up 8
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Fall down 7 times....get up 8
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post #27 of 65
erikalins... I humbly bow before you!! The way you handled that was pure art!! Not only does she NOT have a cake now, but she had to sit and listen to all the DECENT people in your office talk about how FANTASTIC that cake was. She had to be kicking herself repeatedly for being so stupid. icon_twisted.gif YAY!!

BTW, buttercream (I am assuming that's what you used) commonly gets some surface cracks, not always, but it happens, but the second you cut into it, you realize that the integrity of the cake and the frosting is not affected. It's just that the outside comes in contact with the air around it. I have had that happen and it has never bothered a customer. They have still tasted and looked fantastic. To heck with Ms. PickyPants!!
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #28 of 65
I love what you did!! You showed out!! She is the one sitting there embarrassed. You should hold your head up. I have never had this happen, but this is definitely something I would do if it did. Hooray for you !! I'm sick of people wanting us to give cakes away. DON'T DO IT!!
post #29 of 65
I love what you did too! Your cakes are very nice so don't let this 1 petty woman ruin it for you.
post #30 of 65
I'd love to hear what that lady said after hearing the reviews from your co-workers that you gave the cake to.
"Let your legacy not be the stupid forgettable dandruff of life but that you LIVED. That you were here and that people remember YOU in all your wonderfulness. Not your stuff. Because stuff is forgettable." - - Jackie (a blog writer from Canada)
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"Let your legacy not be the stupid forgettable dandruff of life but that you LIVED. That you were here and that people remember YOU in all your wonderfulness. Not your stuff. Because stuff is forgettable." - - Jackie (a blog writer from Canada)
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