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Had to give $ back! I am so embarassed!

post #1 of 65
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So I had an order for a pink sheet cake, with dark pink swags and purple swirls. Simple right? i did the cake and I thought it came out great! (of course I didnt take a picture...oops. Anyway, I delivered the cake this morning, she smiled, payed me and said thank you. She called 10 min later to say that she didnt like the cake, it wasnt exactally what she was looking for, it didnt have the border that I TOLD her I couldnt do...and it looked dry. So I marched right down there (I work with her) set the $ on her desk and took the cake. Brought it up here, cut into and passed it out. Same RAVE reviews I get every other time i do a cake...I am so embarrassed and ready to not make cakes anymore! icon_redface.gif
There's nothing better than a good friend, except a good friend with CAKE!
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There's nothing better than a good friend, except a good friend with CAKE!
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post #2 of 65
Your cakes all look wonderful ~ I think she is more than likely still setting there with her mouth open! thumbs_up.gif
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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post #3 of 65
Dont let that get to you.....
everyone else appreciated your cake....and remember u cant please everyone ALL THE TIMEicon_smile.gif....and..is it possible she thought maybe u would just give her the cake for free?
post #4 of 65
I think you did the right thing.............you may be embarassed, but at least you know the cake was fine!! You can't please everyone.......and some people are just difficult to say the least! At least you conducted yourself in a businesslike manner......you want your money?? give me back my cake !!! LOL
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #5 of 65
I'm sorry that happened....but too bad for her!!! Other people got to enjoy your great cake, and she is without a cake!

Don't let her idiocy stop you from decorating...no way..no how icon_smile.gif
post #6 of 65
Don't let this get you down! Believe me, it happens to a lot of us. I would rather the customer told me directly they weren't happy with the cake, instead of hearing it second-hand (that is so much worse, in my opinion!!!). You handled it perfectly, and made many others' day brighter by sharing the cake with them! It was her loss! BTW - your cakes are wonderful!!!
post #7 of 65
why are you embarrassed... you got rave reviews, if I understood you correctly.. sounds like she just wanted a free cake... how can it look dry and she hasn't even cut it or tasted it...
post #8 of 65
I'm sorry she didn't like your cake! I bet she thought she would get a free cake from you! She's probably still shocked that you took it back! Good for you!
post #9 of 65
It LOOKED dry?? icon_confused.gif
Well, it was her loss. I'm sorry you had to go through that, but all the people who got to eat it probably think she is nuts.


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post #10 of 65
Ummm, she took the cake, smiled, thanked you, paid you and then waited 10 minutes to call you and say she didn't like it icon_confused.gificon_confused.gificon_confused.gif ? What's that about icon_confused.gificon_confused.gificon_confused.gif ?! You did what she asked for except for a border you said you couldn't do? Had she cut into the cake when you went and got it back, if not, how did it look dry icon_confused.gificon_confused.gificon_confused.gif ??? Something doesn't quite add up here! I'm glad that people who appreciate your cakes got to have some at least. I wouldn't do cakes for this woman again, ever! Create for those who appreciate you, and don't let this one incident put you off doing this - chalk it up to this woman clearly being a nut-job and continue to enjoy making cakes ! thumbs_up.gif
AKA: bonjovibabe
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AKA: bonjovibabe
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post #11 of 65
People! You have to wonder how they were raised! I love your hat cake BTW!
post #12 of 65
Don't quit making cakes! I think she just had buyer's remorse. It seems like she was making up excuses like the border thing (which she might have expected since you told her you couldn't do the one she wanted) and the thing about being dry... Did she cut into the cake to know it was dry? Did she try it? If not, how did she know?... Come on, I see a lot of bs coming out of her mouth... You should have said: I'm sorry it's not to your liking but I don't give refunds after people cut into my cakes and try them (if that's what she did to determine the cake was dry). Chin up and keep baking!
post #13 of 65
WOW!! I love the way you handled the situation, sounds like something i would do. People are just too much sometimes. I'm surprised cause your cakes are great, wonderful, unique.
post #14 of 65
First of all, your cakes are beautiful. I think she just wanted to get a freebie. . . and I agree, she is probably still sitting there wondering . . ."what happened?". . .
post #15 of 65
I agree that it sounds like she wanted it for free. How in the world can a cake look dry??? You can frost a box of cardboard and it wouldnt look dry! Thats just ridicilious!!!! Theres so many people in this world that want something for nuthing, and it's a shame that people who put their heart into something have to deal with them.

This is where the phrase - some peoples kids... come into play LOL
Today Is A Gift, That's Why it's Called The Present
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Today Is A Gift, That's Why it's Called The Present
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