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scared, sad, what to do now??? - Page 3

post #31 of 35
7/22/07 at 6:35am
I am really sorry that happened to you. please know that each challenge that we encounter makes the next one easier. it happens to all of us. if we did not have these things happen. where would the challenge in cake decorating be?

the next cake will be much easier.
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post #32 of 35
7/22/07 at 1:15pm
I don't understand how people can come back AFTER they have purchased the cake and want the money back because THEY were careless (or clueless) in handling the cake. If I bought a takeaway sandwich and threw it in my bag, swung the bag around over my shoulders and then threw it in the car, and when I took it home it's in a bazillion pieces, HOW is it the sandwich makers fault that it fell apart?? and there is no way I'd ask for my money back!
I don't know, I just don't get it.
I hear so many stories of customers wanting their money back after they have picked up the cake - There is some good advice here. All care and no responsibilty AFTER it leaves your care.
Unfortunately there are scammers out there who make it a lifestyle to get away without paying for purchased items. These people do not have a conscience.
I'm sorry that your hard work was for nought.

Better luck for next time.....
Don't miss the donut by looking through the hole. ~Author Unknown
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Don't miss the donut by looking through the hole. ~Author Unknown
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post #33 of 35
7/22/07 at 8:47pm
Thread Starter 
thanks for the great advice and kind words. After talking to my sis, I am going to do her wedding cake in three weeks it is a four tier petal pan cake. I have done a practice one and it went pretty smooth. BUT-- I will definately assemble at the church!!! and I will dowel the he** out of it icon_smile.gif Thank You so much you guys are great, and made me feel lots better.

Donna
donna
mommy to three dd, and new baby BOY!!!
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donna
mommy to three dd, and new baby BOY!!!
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post #34 of 35
7/27/07 at 6:35pm
I am sorry about the mishap with your cake (and customer!). I have only recently started my business, and am really new to CC (still learning how to navigate around the site, and many times just "lurk" to look at the fabulous pics!) and definitely still learning, but one thing I posted on my website is that I am not responsible for damage to cakes once they have left my possession. There are just too many variables involved in what could happen (weather, speed bumps and other poor driving skills, the customer not following what you told them to do, etc.), that you have no control over...you know you delivered a perfect cake. Perhaps that is harsh, but there's just too much you can't control once you no longer have the cake.
I also want to say what a friendly community this is and how helpful everyone is..I've learned lots of new tricks already! I look forward to making lots of new and lasting cyberfriends!

Melanie
www.mels-celebrations.com thumbs_up.gif
www.mels-celebrations.com
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www.mels-celebrations.com
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post #35 of 35
7/28/07 at 11:58pm
Plates and pillars, no dowels!! I swear by using plates with pillars that are trimmed to the height of the cake tier with PVC cutters! My plates have a 1 1/2" circle drilled into the centers for allowing the center dowel to go through all the tiers. Each cake sits on its own "table."
I worked for a caterer and we did up to 45 wedding cakes a weekend. icon_eek.gif Needless to say, we did not set up or deliver cakes ourselves. They were sent with the catering servers to the events. Read: no cake experience whatsoever, except for maybe eating cake!! icon_surprised.gif
I can't tell you how many times we had to salvage a cake or redo one entirely due to delivery error! But we never had one collapse! Usually it was the way it was put into the delivery vehicle...like next to stacked cases of liquor bottles that fall onto the cake when they slam on the brakes. A couple were dropped. A table gave way.
If you are going to let your customers drive your cakes home, try the plates and pillars. There are some very inexpensive brands. I just add them to the price of the cake, and the client appreciates not having to return stuff. Bonus cupcakes if they do. icon_biggrin.gif
HTH
Priscilla
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Priscilla
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