Uncooked wedding cake...what to do. - Page 6

Well I'll just cross my fingers for you that the makeup cake will look and taste good -and be thoroughly baked. I'm still thinking it wasn't cooked all the way. I don't think simple syrup could cause a cake to look so dense that it resembles a cheesecake...unless the cake absorbed so much that it became gooey...maybe her simple syrup recipe isn't the greatest?

Her reasoning for using SO mcuh frosting is unusual IMO. Oh well I know you probably would love to put this thread to bed, so I'm glad that you got a little bit of a refund -maybe you could splurge and go to dinner at a fancy restaurant?

i think you are handleing this very well. i would have been very angry.

I will reiterate what I Said earlier either in this thread or elsewhere. There is no such thing as 'perfect' - mistakes happen. The 'perfect' business person is not someone who never screws up an order. It's someone who knows how to make right when they do. I'm glad you got SOME resolution out of this. After reading your post about what her explanations were, I WOULD have been inclined to accept a partial refund if that were me but the fact that this had happened before or she mentioned having problems before.
The especially big thing that she said to you that made me go is that she said you got a deal anyway. And as Newlyweds mentioned about budget or no budget not being the issue., I agree 100%. It's not like you buy a shirt at JC Penneys for 20 dollars and expect it to last, vs buying a 2 dollar shirt at the secondhand store and expecting it to have holes or fall apart. Budget for a wedding cake to me, the difference in quality would be like buying a cake decorator's cake vs buying a Walmart or commercially/massproduced prefrozen variety. The end result should still be edible. Plain and simple. I have no experience in cake design from a business aspect but I speak from other professional design experience. If a client says I only have x amount of dollars to spend on a website, there is absolutely no logic for me to conclude that he or she should get a nonfunctioning site, or less than functioning because he or she paid less. If the budget is smaller, we work with a simpler /less fancy design. Simple.
And Anorris, the devils advocate is important I agree. There is also quite possibly more to this than we've gotten. But that would not affect the fact that this person did not deliver on a basic expected standard of quality.

I say all this. not to jump down the throat of someone who supposedly had no idea and to get on the stone throwing bandwagon that sometimes happens when someone is done wrong by, but to point out that a person who doesnt follow that simple business rule is going to soon find themselves out of business.

I'm sorry that you are so distraught about all of this. I'm glad that you were able to talk to the baker and get things somewhat resolved. I think it was unprofessional of her to tell you that you got a deal (after all, it was she who miscalculated), and I also still feel about ALL of that icing, but I'm glad that you are finally going to be able to put this behind you. I can't understand the simple syrup concept, and it's situations like this that really make me question it. But I also know that some people use it with great success. I think that your "before cutting" pictures of the cakes look great. The wedding cake crossword puzzle theme is very creative and certainly was special for you and your husband. I only wish the cakes could have been as great on the inside as they were on the outside. I would like to reiterate that I don't believe you have ANY fault in any of this. You paid a professional for a product, and that product fell far short of your expectations. Regardless of her experience with wedding cakes, she took your order and money, and assured you that the cake would be good. Thanks for giving us your update. I hope your issues at home are able to be resolved soon.

Well done anorris, you have dealt with this with a great amount of dignity and I pray that other people will be as accommodating of you if you ever find yourself in the wrong. All the best in your marriage and God's blessings on you and yours.

Well...wow.

I certainly can empathize with both the (very) gracious bride and the inexperienced baker on this one.

I'm in agreement with everyone here that the baker probably was as freaked out over her work on the cake as the bride was. She was most likely in knots waiting for the phone to ring--and also most likely praying someone would give a (false) "positive."

I'm in freak-land right now over the cake I'm doing this weekend. Even though I know from personal experience that a result like Anorris3 got won't be happening with my cakes! My personal angst over cakes usually comes from the "decorating" issues instead of the "taste/texture" ones.

Sad thing about all this is, at the end of the day? The big thing Anorris3 and much of her wedding party/guests may remember is the cake. Or lack thereof, in this case.

If I were the baker, I'd give a full 50% refund by cashier's check via USPS. That way, there's no uncomfortable "face to face." And I would hope my name would fade into obscurity, and that I hadn't passed out a tremendous number of business cards at the ceremony!

Were I in Anorris' shoes? I'd take that refund and do two things: 1)Buy a sweet looking and delicious lil' 6 incher from a great baker/decorator. 2) Treat myself and my husband to either a couples' spa day or other activity that we both loved doing together.

And then--I'd forget it and move on with my fabulous new life.

Blessings to you both, Anorris3.

--Knox--

You have done well Anorris3 for taking the path of a peaceful resolution, God bless you and your marriage.

Now, THAT is the BEST suggestion so far! Hopefully enough for both!!!