First complaint, need some honest advice! *More pics added* - Page 3

I agree with Cookie4 - just send her a brief e-mail - wishing her well and thanking her for her feed back -- Some brides get weird after the wedding because they feel let down b/c it wasn't this wonderful thing they had built up in their head. Bottom line is she has issues now and regrets how much she spent. keep your chin up its a beautiful cake! Well worth $600 pleasedo not offer her money back.

I have a friend who is doing this cake and It is more than 600.00. I think you did a real great job. give yourself a big pat on the back. If she thinks that she has right to complain, find out if her complaints are valid, did she take pictures? Does she have proof? Maybe she is just feeling guilty for spending(what she may feel) is alot on a cake.

I again say you did a great job. And I agree with others. Don't back down. I wouldn't even give her a discount on any ohter cakes, because if she's going to complain like that then she doesn't deserve your great cakes. She can goe somewhere else where I'm sure will do a worse job and charge her more for it.


C.C.C.

My son had some complaints about his wedding cake.( I didnt make it . I did make the grooms cake.) They had thought the chocolate was dry ,I hadnt had any of that kind and she also hadnt put the top decorations on like she stated she would. .. Well to get to the point She made them a small cake instead of a refund and they still go and get cakes from her. I myself think your cake was wonderful and dryness is different to different people. Ive had people think mine were too dense? So i guess it just depends on the person. So instead of a refund I would do a small cake.
I was thinking it would show you listened to her and she would proboly recomend you to others.
BUt I repeat you did a Wonderful job!

Sheesh what's wrong with people! You know once you start cutting a cake with decorations on it, stuff happens! If they were that unhappy do they have pictures of what they were unhappy with, I mean if it was a wedding there was a photographer around!

I don't do verbal changes either, people get a quote/invoice from me with a complete description of what they've asked for down to where the message will be, what colours used and whether they or I am providing the candle(s). If she did not state her flavour change in writing to you, then the initial contract must stand! How does she know that any decorations falling off were your fault, it wasn't like that when you delivered the cake. I was watching an episode of Bridezilla's where two family members decided to move a three teir cake and messed up the fondant on the board, the bride was pretty pissed because she had stated to everyone to leave it where it was. Now do you call the cake decoratorand blame them for someone else messing up the cake? That's what it sounds like might be the case here. Do you blame the cake decorator because you are unhappy how the cake was cut by someone else?

Take a deep breath, you don't have to respond straight away. I do like the response about maybe just sending her an email saying thank you for the feedback, you'll take it on board and sorry the cake didn't live up to her expectations. It sounds a little like she's fishing for a freebie or some money back, but from the size and the design I don't think $600 was unreasonable in the least!

I agree with everyone else the cake is awesome! The only real difference I can see is your is backwards from her samples and is on a square board instead of one that is cut to match the cake. I also agree that changing a color scheme changes the look of the cake but she chose the colors. She may be feeling "let down" now that the wedding is over and she is not the center of all the attention and she is just trying to stir up problems where none exist . Take a good look at the cake you made and sit back and be in awe with the rest of us - after all you took some eggs, oil, marshmellows etc and came up with a master piece !
Melissa

It is actually a version of a cake Colette Peters did in her book Colette's Wedding Cakes.

tatania199 , your cake doesn't look undecorated at all. I know this must be such a let down after being so proud of a nice cake. Hope you can chalk it up to a bride wanting money and move on to brides that will appreciate your work.

so true...when you really think about it, we do amazing art. We should all be proud of what we do. Course, some on this site are completely amazing and I'm not sure I could live up to what some do That cake was great

She may have not meant the cake itself was dry. She may have still been talking about the royal icing/fondant when she said "it was dry". With such a huge cake there must have been many people at the reception. She should have no problem finding someone that took a photo of the "falling a part" cake for proof....yeah right.

I second this ! I had 2 experiences with complaints one worked out like babynewyear son's--I gave the person a free (a coworker that I like very well) cake to make up for one she said was dry (and I knew I had rushed that cake)--she has been one of my best clients since then! The other lady goes to the same beauty shop I do and complained about a dry chocolate cake--I did the same thing-made her a second free cake that I KNEW was perfect--she liked the second cake, but never ordered another cake from me. I said all that to say that there are all kinds in the world. This bride is just being nit-picky: she is not aware of the drying of fondant and royal icings and that royal icing dries hard (dry?).
Please learn from this experience and provide samples of MMF, BC and even royal icing in your tastings. From my experience, take the criticism and do a self evaluation, improve and MOVE FORWARD--
BTW: Your cake is AWESOME-- please post directions

I HAVE BEEN IN THE RESTRAUNT BIZ MY WHOLE LIFE. YOU COULD GIVE SOME PEOPLE YOUR MASTERPIECE AND IT WOULDNT BE ENOUGH. I THINK YOU DID AN AMAZING JOB WITH YOUR CAKE! I LOVE THE LAYOUT THAT YOU USED. KEEP UP THE GOOD WORK!

[quote="peacockplace"]



It is actually a version of a cake did in her book Colette's Wedding Cakes.

You are right, it is a Colette design and I am happuy to see her get recognized for it. But the two photos posted were Kathys Kakes and she should have been credited as well. In fact the photos should not have been posted, but a link to her website would have worked.

You asked for honest opinions -

First, I think it is beautifully constructed and put together and well worth $600 (and more in my area) BUT I think compared to the other two pictures the color combination makes it look very "sparce" I think. The other two pictures have very soft, classic colors and the colors she choose are very stark - with the blue against the white. I'm wondering if she's looking at it from that perpective.

Regardless, you don't want her bad mouthing you around town so you might want to appease her somehow - partial refund or something

maybe she's talking about the fondant? It does have a tendency to dry as it sits?????

breath. its ok.

what you need is some fresh air and a nice glass of wine