"I just wanted to let you know that I wasn't happy with our cake. It wasn't near as decorative as the picture I had sent you that I wanted. All the icing edging started to fall off before the day was over and really bad when you tried to cut it. It was pretty dry, also we had changed the type of cake we wanted after the cupcake tasting. So I am very dissappointed with it, especially for the price we paid."
Now, first, I've never made a dry cake in my life. My problem actually run to the opposite. But regardless, I tried that cake (always try the trimming from levelling) and dry it was not.
I don't understand the icing falling off bit? I'm not sure what that would mean. Or about the cutting? I'll clarify when I respond.
As to the flavours...I can't understand what she is talking about changing? We hadn't made any flavour arrangements prior to tasting. So, I went with what she said last?
Anyway, for the appearance, I've gotten very positive feedback on this cake. This is what she sent me as an example:
And this was her cake:
Is my version dramatically under decorated?
Oh, and price. I charged her $600 for that cake. I'm not really sure what else to say about that.
I need to sit back a bit before responding and I wanted a few objective opinions before doing anything.