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Need Advice .... Brides Mother threatening to sue!!!

post #1 of 79
Thread Starter 
Hey everyone!

I need some advice on what to do. I did a wedding and grooms cake a couple of weeks ago. Both of the cakes looked great when i brought them to set them up. The grooms cake was fine it wasnt my taste but it wasnt a problem. The wedding cake was a 4 tier round white with scrolls and dots on it with those new pearl ball pillars between them. So when I started to set it up it was fine but by the time I got all of the tiers on it the bottom tier was slightly leaning so I fixed it to where the front looked good so it would still look good in pictures. When I left I took a picture and told the caterer, which is the only one that was there, that the bottom layer was leaning a little but it would be fine. I am adding the picture to my photos it has the orange and pink flowers on it. This is what it looked like when I left.

So on Monday after the wedding I get a call from the mother of the bride who is screaming at me telling me the cake was falling and that it was "pathetic" and if she didnt get her money back she was suing me. I dont think I should give her her money back because she did eat the cake and I did put all of the work into it. When I left the reception hall I thought man this isnt what I would consider my best work I am going to send her some money back just because I felt bad but when she started threatening me everything changed.

Anyone know what I should do and has this ever happened to anyone?? Any help anyone can give me would be greatly appreciated!!

Amber
post #2 of 79
I think the cakes looks great and she's probably just upset at the fact it fell. I don't think the design was the problem. You maybe should have had someone sign off that the cake was delivered and set up when you left. If the cake had fallen after you left I don't see how you could have been accountable for that. It could have been bumped for all you know. Sorry I don't have any advice on the refund. I know I wouldn't want to return the money, maybe you could work something out.
"Enjoy the little things, for one day you may look back and realize they were the big things."
-Robert Brault
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"Enjoy the little things, for one day you may look back and realize they were the big things."
-Robert Brault
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post #3 of 79
Amber, from what I can see from your pictures, the cake looks lovely to me. Your workmanship is beautiful. I'm confused though.... did the cake actually fall? or was the bottom just leaning a bit like it was when you left the hall? And what does the bride have to say about this? Personally I don't think you should pay her back anything, unless you carry through with your original idea when you were leaving the hall. Good luck & sorry you are going through this.
post #4 of 79
I'm sorry to hear that happened after all your hard work. I think this cake looks pretty. I think it could have used a few more flowers to fill in, did they leave you the flowers you were supposed to use? But the cake itself looks really good.

If someone is immediately threatening to you, of course you are going to be defensive. You may want to try and have another conversation with her next week after her blood has cooled. Make a list of questions to ask, like, did it taste good?

Also, I don't know if I would refund money to people if you alone are unhappy with your work, because you don't know if they will be. And it doesn't show confidence either. Like say she didn't have a problem at all but then received money from you.....how would the referral to other people be...."I thought she did a good job but she didn't so she gave me money back, use her!!" Have more confidence in yourself, it's a fine cake!

Anyway, hope this helps a little. Keep up the good work. What was the groom cake anyway?
"Be the change you wish to see in the world" - Gandhi

Airports are the new shopping malls - adam
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"Be the change you wish to see in the world" - Gandhi

Airports are the new shopping malls - adam
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post #5 of 79
I checked out your cakes...they are crazy-cool...I like your style. Now to the dilemma at hand. Brendansmom said the cake fell..did it or did it look like it was going to fall? BIG difference! The cake looked ok to me as far as the lean factor..hardly noticeable. So This lady want's to sue you? That's ridiculous! It would probably cost her more to sue you than what she paid for the cake! However I hate to see a dissatisfied customer and just because she is nasty doesn't mean you should be too. Try working with her on a compromise as to a little compensation. Now if the cake full on fell due to lack of supports or incorrect supports then yeah I'd give her her money back! By the way...I like that cake and think you did a nice job.
post #6 of 79
you do have your pictures...i wouldn't refund her any money. if she had a problem i think they should have contacted you right then. i did a baby shower cake, when i delivered it no one was there. i waited, no show 15 mins later, i set it up-no table cloth on table. mom to be called as said it was leaning. i showed her the picture that i had taken, told her they were extremely late, and when they moved the cake they caused the problem. to compensate, i told her i would make a first birthday cake for the baby and she was ok with that. she since has called as wanted it for a graduation cake. told her i was going to do six inch she would have to pay xtra for larger cake. so she got 1/2 sheet for $20. still less than my cost but she was happy. talk to the bride.
"If you are influenced by the opinion of others, you will have no desire of your own."
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"If you are influenced by the opinion of others, you will have no desire of your own."
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post #7 of 79
did the cake actually fall over?? I think that if it actually fell over b/c the cake wasn't properly supported, they may be due some type of refund ...but not a full refund if they ate it. do they have pics of what it looked like at the recpetion?? maybe when the bride and groom cut it??

the cake was beautiful!!
post #8 of 79
I just commented on how great i thought your cake was!! If they ate the cake,why would anyone think they could get a refund? people amaze me sometimes with their thinking!! I wouldn't refund anything,it looks beautiful and it was standing when you left,like someone said befor who know's what happened when you left the hall..HTH
post #9 of 79
Thread Starter 
Thanks to everyone for your posts.

No the cake didnt fall, when the mother called she said that it looked like it was about to fall off the table now when she called again tonight she said it fell apart so i dont kow what is true. I talked to the bride earlier today also and she said that it was leaning when they got to the hall and they had to cut the cake first thing.

I take that as they cut and ate the cake. The mom says it fell apart and they threw it away. She has lied constantly since this all started. She said I told the caterer heres the cake deal with it I am leaving. I stayed there over an hour working on the cake because I am a perfectionist and I want the best and wouldnt expect anyone to take less than the best which is why I thought in the beginning I will give some of her money back.

The flowers were suppose to be left for me and they only left 6. I went around and found the bigger ones so there would be some more to add to it.

I think i have answered everyones questions, if I didnt please ask again.

Thanks for all of your advice and opinions!

Amber
post #10 of 79
Thread Starter 
That is what i thought also pinkbunny & tonyas_jewels, if they ate it why should they get their money back.

She said that she called a lawyer and that he said that she could get all of her money back plus I would have to pay attorney fees and court costs and that she would have my wages garnished. Do you think she is trying to scare me into giving her money back or she sould really do this?
post #11 of 79
Sounds like mommy's lying! If the cake did fall over I bet someones got a picture of it...ask to see it. But we know she will not be able to come up with one because IT DIDN"T FALL OVER!
post #12 of 79
Have you spoken with the caterer? I would think he would have an unbiased observation of what happened. So sorry about all of this. Oh, and they can't have your wages garnished over a cake. If that were the case, anyone who was owed money could do that and it doesn't work that way. Wage garnishment is reserved for student loans, IRS, etc. (I used to work for a collections attorney.) She's trying to scare you. icon_sad.gif
post #13 of 79
Thread Starter 
I guess my thought is that I didnt knock it over and i didnt go there with the intention to half way do the cake and to make sure it fell over which is what she is saying. I think she just wants her money back and nothing would have been good enough for her.
post #14 of 79
Thread Starter 
The caterer was a personal friend of hers so that is out. When I left the hall I talked to one of the ladies there and she said it looked great. Now the mom is telling me that the same lady told her that she told me the cake was crap and I should fix it and that is when I told her I am leaving you deal with it.

They are all just lying. I did have a friend of mine with me that helped me set it up and she knows what was said, Thank God!
post #15 of 79
Thread Starter 
Thank you so much chocomama! That makes me feel a lot better!
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