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WOW CRISCO Called Me at HOME!!!! Contact THEM!!!

post #1 of 38
Thread Starter 
OK I e-mailed the company on the website and told them my trouble. to soft not sticking well ect.THEY CALLED ME TODAY. Mind you I only emailed them this morning.
The said YES! contact them.
I told them I knew a LOT of people "decorators" not happy (all you)
They asked
1. what trouble are you having?
2 Here are the suggestions-2 TB cornstarch per cup of shortening used
or 1 TB Meringue per cup used.
Also stir by hand after mixing.
they also asked for my recipies. For testing purposes. So they can see how real decorators make icing and can fix the problem.
They would send it to the main testing area as it was being typed. She said they were keeping track of complaints and are going to try to fix the problem. So contact them!!! PLEASE>
The caller ID said Smuckers J M CO
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #2 of 38
I can't believe you got a response so quick!! I barely bought a can of the new stuff and haven't tried it yet. I'm actually quite scared to now that I have heard all of the problems. I hope it is tested and fixed soon.
Live for Him.
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Live for Him.
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post #3 of 38
Thread Starter 
It was quick. I emailed at 6am and was called at 11.
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #4 of 38
Glad to hear they're finally acknowledging that there is a problem!

Thanks for the heads-up. icon_smile.gif
post #5 of 38
Thread Starter 
The ONLY way something will be done is if people contact them.
I'm counting on all of you.
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #6 of 38
Wow! That's what I call customer service!! Yeah for Crisco. I haven't had any trouble yet but if I do I will be sure to let them know.
I don't tell God how big my storm is..... I tell the storm how big my God is!
_________________________________

Crystal
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I don't tell God how big my storm is..... I tell the storm how big my God is!
_________________________________

Crystal
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post #7 of 38
I will email, the air bubbles forced me to go with High Ratio......................... icon_twisted.gif
post #8 of 38
They called me too! About 5 weeks ago. I cound not believe it! Hopefully enough people will complain and they will do something!
post #9 of 38
Tirby....
Can ya post the link to where ya sent the complaint?

Thast really cool of them to get back to ya so quick. Makes me believe they really care icon_biggrin.gif
Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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post #10 of 38
I already solved my problem it's called Hi-ratio shortening.
legal, not legal, I don't care
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legal, not legal, I don't care
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post #11 of 38
I emailed about two or three weeks ago. And I havent heard anything. Glad to hear they are listening to someone. icon_rolleyes.gif
May your sweetest memories be made while eating cake!!!! unknown
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May your sweetest memories be made while eating cake!!!! unknown
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post #12 of 38
Several people contacted them weeks ago. Here's the link where it was discussed.

http://cakecentral.com/cake-decorating-ftopict-225701.html

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #13 of 38
Thread Starter 
http://www.crisco.com/contactus.asp

Here is the contact page!
June 1996 ~ Thats when my life changed forever, I accepted Christ.
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June 1996 ~ Thats when my life changed forever, I accepted Christ.
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post #14 of 38
I emailed them a while ago and haven't heard from them.. unless I missed their call. Glad to hear that they are being pro active about it and looking in to what are complaints are!!!
make life what you want it to be
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make life what you want it to be
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post #15 of 38
I am so glad I found this forum, I thought it was something I was doing that was making the icing softer then usual, darn I will have to try and add the cornstarch as noted here.
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