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bride trying to say I did cake wrong flavor

post #1 of 21
Thread Starter 
got a call today and the bride says I did not make the 8 inch or the 6 inch top white so she did not get to enjoy her wedding.

WHAT I know it was white!! my dh ate the scraps I trimmed and he commented he did not want the white

The cake server told her there was no white and of course she says someone ate the top teir???? so not she does not have an anniversery cake

Patsy I am I told he I would bake a cake for her but to call her mom I bet it is in the freezer.the 6 and 8 were stacked so I bet the server set them both to the side.

From now on I will take pictures of the cake before I frost it What proof do I have after they ate it??? And why would the server cut the top teir they were saving? she lied or was mixed up
post #2 of 21
my guess is that it was a mix up... or i have problems with people saying white cake when they really want yellow or vice versa... however i made my friends wedding cake and someone in the kitchen did eat the top tier on her but i told her id make her a new one on her anniversary icon_smile.gif.. you can always offer her a fresh one on the anniversary... who really wants to eat a yr old cake anyway.. yucko
post #3 of 21
Thread Starter 
14 inch square was Choc and 10 inch round was choc they had seperators between them and the 8 inch also The 8 inch and 6 inch were white and stacked

I know the top 2 were white not chocolate. They also had a HUGE grooms cake brought from Georgia so they did not need to serve the whole cake especially the anniversery teir.

My guess they save the 8 and 6 in someones freezer.

I have decided to play nice and give them an undecorated 8 inch so she can eat some white and then have her talk to her mother I will not decorate it though just frosting and a border.
post #4 of 21
yeah thats alot of cake....chances r it was lost in the mix of things at the hall.... and they have no need for a decorated cake they r only gonna freeze
post #5 of 21
no way you got those layers confused... they had a mix up ... I think you've handled it well.... just give her another undecorated 8 inch cake to make them happy ... you know that you've done it right.. that's all that really matters icon_smile.gif
Cheryl a/k/a ntertayneme (n-ter-tayne-me)
www.legateaux.com
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Cheryl a/k/a ntertayneme (n-ter-tayne-me)
www.legateaux.com
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post #6 of 21
see icon_surprised.gif this is why i try to steer away from wedding cakes. the bride is the hardest customer to please. too much of a hassle!!
Do unto others as you would have them do unto you.
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Do unto others as you would have them do unto you.
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post #7 of 21
I am sure there was some sort of mix up! I think the offer to give them a small white cake is a good idea...hopefully that will smooth things over and make her happy! icon_razz.gif
traci
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post #8 of 21
you're right there diane.... it's a very special day for the bride... on top of being extremely stressed, most of the expect perfection in a cake with no flaws... I usually can tell when a bride comes to me what type she is... if she's a perfectionist, I will not do her cake... I can do a good job, but I'm not perfect! I can give them a nice wedding cake, but I cannot give them a "perfect" wedding cake ... these magazines give them a false perception (they've probably airbrushed all the inperfections from the photos) of what they want and what they get for a cake
Cheryl a/k/a ntertayneme (n-ter-tayne-me)
www.legateaux.com
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Cheryl a/k/a ntertayneme (n-ter-tayne-me)
www.legateaux.com
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post #9 of 21
msmeg; How awful of the bride to be so trivial, to me it seems trivial and puts your reputation on the line. Sorry this has happened to you.

I do have a question though, once the cake is delivered and set up, isn't that the end of your responsibilities? If someone served what they weren't supposed to, what fault is it of yours? I'm like you and would offer a small cake for the anniversary, but as you state, no decorations but a nice border...and of course it would be "white".
(Now this makes me a bit more aware of things that can go wrong.)
post #10 of 21
I agree w/ Jscakes~ Once the cakes are set up then your job is finished. For business sake I would do that cake for her. That way she can't bad mouth you.

I've done 1 wedding cake & I have another one due in July. I've been very lucky w/ both brides. The first bride didn't care what I did. The bride now is very easy to work with too! If I ever have a bad bride I will probably not do the cake! I have a temper & I don't let people mess w/ me. LOL
"Learn from a turtle... it only makes progress when it sticks it's neck out"
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"Learn from a turtle... it only makes progress when it sticks it's neck out"
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post #11 of 21
I totally agree, once the cake is set up, it is no longer your responsibility if some of it gets lost. It is your responsbility to get it there, to set it up so that it is sturdy and to make it so it is tasty. But who does what with it, well there are too many people involved to keep track of it. I agree it is a nice gesture to provide a small cake because of the loss, just for good business practices. However are you obligated, no, you are not.
Hugs Squirrelly Cakes
post #12 of 21
Sorry that happened to you, but if there is a discrepancy about something being wrong, especially something that is in the contract, I would ask to see it. Before I gave anything free! I would need to see what we are talking about first. If she didn't get white, what did she get? Didn't she see the cake and taste it before she ordered it? It's one thing is if she says that it was not as white as she would like it. But if this ruined her day, then we would need to see it. This is just principle. Her ruined day =your ruined reputation. People are quick to bad mouth. Make sure that everything is in writing and see that cake!
post #13 of 21
That must be so frustrating to know what you made and saw and then to have someone tell you different shhheeeeeeeeesh
post #14 of 21
icon_confused.gif Hey there.....well you know what my thought is....perhaps indeed there was a mix up as to where the topper cake ended up in someone's freezer who doesn't want to "give up the goodies".....so they would stay silent..OR,,,OR...the brides mom actually DID put the cake into her freezer and confused herself, and or the bride for some odd reason, feels she needs to get her money back along with a free anniversary cake, (which is a good idea on the anniv. cake, who wants "mushy year old cake?").....

Did you take pics before, and after set up??? If you did, then there's your proof and you have your hubby to verify it was white cake....
Turning Your Dreams Into Cakes...
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Turning Your Dreams Into Cakes...
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post #15 of 21
People.... but I guess that's what it is when you deal with the public.....
I will only do cakes for ppl I know and trust.... There's nothing worse than a picky bride or mother of the bride.....
You did right by offering her an undecorated cake for her 1st anniversary, but she should have assigned the cake topper duty to someone she could trust at the reception to see it got to where it was supposed too....
Happy baking,
cakegal
cakegal
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cakegal
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