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I'm sooooo mad! Need to vent!!

post #1 of 19
Thread Starter 
Hi guys...remember me? The person who's brand new printer stopped working the day before i needed a photo cake? Well guess what?
I received the replacement printer, and need it tonight, and ....yes, you guessed it. It doesn't work either!!! icon_mad.gificon_cry.gif
On top of that, Cannon won't replace it with a new one...they want to FIX this one! I was so angry and talked to supervisors etc who would not help me.

Tomorrow I am talking to Customer Services and will surely give them a pc of my mind!

Now I have to find an alternative to the carousel cake that they wanted tiny little pics of their 1-yr old daughter around it.

Thanks for allowing me to vent - my family have all left to get away from me!
post #2 of 19
I am sorry you are having such a rough time! I have had days just like that! Have you tried having the images made at a bakery that does photo cakes? If that does not work...maybe you could try laminating the photos and placing them on the cake that way. I know kinkos does laminating or you can buy a laminating paper from walmart. I am sure whatever you do...it is going to look great! thumbs_up.gif Good luck!
traci
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post #3 of 19
Thread Starter 
The last time I took it to walmart who gave me the run-around but did it, and it was really red.

It looked bad to me. I'm just going to nix the whole picture thing and go with some other decoration....but I can't find any carousel seperator pics but for one. Its really hard to search for a cake in the gallery.

I'll check back...need to get started. icon_sad.gif
post #4 of 19
You might just go online and put in keywords for carosel cakes and see what you can find. Otherwise...just use some bright colors in your decorations and I know it will look great! Hope all goes smooth! icon_razz.gif
traci
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post #5 of 19
Just a thought, I did a picture cake one time and of course I don't have one of those fancy printers. So to keep the icing from running through the pic, I used the top of the whipped cream lid and cut it to fit and add the pic on top.(pic I laminated it myself) I put a icing border around it so that you could not see what it was. Not bad for a fast fix! Also I bought an 8x10 sheet picture from a bakery one time. And one time only, they charged me 15.00 for the pic. I had to do it though. It was for my nephews graduation. Some times not worth it. I had trouble getting it onto the cake. Good Luck!
A woman is like a bag of Tea.
You don't know how strong she is until you put her in hot water.
Sweet Days and Happy Baking!
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A woman is like a bag of Tea.
You don't know how strong she is until you put her in hot water.
Sweet Days and Happy Baking!
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post #6 of 19
That is horrible news! What's wrong with this one?
Birthdays are just nature's way of telling us to eat more cake.
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Birthdays are just nature's way of telling us to eat more cake.
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post #7 of 19
Thread Starter 
This one didn't work from the moment I plugged it in. Its the print head (5 orange flashes and one long green). Called the tech support - again - and ran through all of the steps -again- and they said that I would have to take it to a store to have a new print head put in and that was when I went off on him! I demanded a brand new printer and he said no, can't do that. Then I talked to his supervisor and he said no, can't do that. So tomorrow I talk to higher up people.

I realize this printer only cost me $47, but its the principle of the matter! It is too cheap to run right, but too expensive for Cannon to replace? Doesn't make sense to me...but I'll yell at the President of Cannon if I have to!

Somebody Stop Me! LOL
post #8 of 19
Want to try a fix or are you too fed up? I can sure understand if you are. Here's the fix though if you want to try it.

Remove the print head and clean the electrical contacts on the back of the print head and the prongs they connect with inside the printer (right in back of where you insert the print head). Use rubbing alcohol and q-tips...important not to drip.

They should have done this when they refurbished it so the print head may just be shot. Might be worth a try though. You'll get that error message if the contacts aren't clean, if the print head isn't installed right or if the print head is shot and needs to be replaced. Sometimes even the printer needs replacing.

Wishing you much better luck with your next one!
Birthdays are just nature's way of telling us to eat more cake.
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Birthdays are just nature's way of telling us to eat more cake.
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post #9 of 19
post #10 of 19
What you could do is scan it onto your computer.....and print it out to the size you need....then seal the picture in clear contact paper -both sides-.....then cut it to the shape you need and place it on your cake....
Just a suggestion to help cut some corners for ya...
cakegal
cakegal
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cakegal
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post #11 of 19
i'm curious...did it have anything to do with the ink drying out??
i have an ip3000 and only use it for cakes, but the picture comes out very light. i've only used it 5 times. has anyone else had this problem?? icon_confused.gif
Do unto others as you would have them do unto you.
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Do unto others as you would have them do unto you.
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post #12 of 19
Quote:
Originally Posted by diane

i'm curious...did it have anything to do with the ink drying out??
i have an ip3000 and only use it for cakes, but the picture comes out very light. i've only used it 5 times. has anyone else had this problem?? icon_confused.gif



No...it didn't work from the start. If your picture is coming out light, the print head is probably clogged. It may be the black which can cause an image to print light. Run a nozzle check test. Mine prints the check in a grid pattern. If the grid is incomplete, the print head is clogged and needs to be cleaned.
Birthdays are just nature's way of telling us to eat more cake.
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Birthdays are just nature's way of telling us to eat more cake.
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post #13 of 19
Thread Starter 
Thanks for all of your help, gals. I ended up not using any pictures at all icon_sad.gif but she loved the cake anyway.

The customer relations people never did call me today (i'm not surprised). If I do'nt hear from them by Monday I'm going to be their worst enemy. (insert evil laugh here!)

Another person told me today that the reason they wouldn't send me a new one was because it is discontinued. Anyone know if that's true? If so, I think I deserve a free upgrade!

Tomorrow I'm going to see about buying a new digital camera so that I can upload all of my cake pics. I've had a bad streak of luck where technology is concerned lately!

Thanks again - tomorrow's another day - and no orders for the first time in 6 weeks! yeay!
post #14 of 19
lisa, how do you go about doing that?? icon_lol.gificon_lol.gif
Do unto others as you would have them do unto you.
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Do unto others as you would have them do unto you.
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post #15 of 19
Gee, I haven't even taken mine out of the box yet, I haven't had an excuse to use it, and didn't want to put the ink in until I was ready to print something, but maybe I'd better get it set up and check it out!

Sunlover, I'm sure sorry you are having such a bad time, but stick to your guns, nobody deserves lemons, and certainly not two of them! Janice
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