OK, I've been in the business for a few years now and am still amazed at things that come up. Now I am not refering to the strange cake orders...(I am doing an armadillo to feed 150 and a Mario Bros.Wedding cake this month and have done the strangest gothic and different ugly color combos , per customers orders you have ever seen) it's the gall of some folks that never ceases to amaze me...and the downright rude people! I have on the other hand had more than my share of wonderful customers that are a pleasure and just great people. My story today is about one of the former types unfortunately.
A gentleman contacts me a month ago about doing this elaborate Mario Brothers weding cake. I meet with him (at his home)and provide TONS of samples. He asked for dark chocolate cake with chocolate icing. I make 3 varieties of cake one boxed devils food one ...from scratch hersheys perfectly chocolate and a rich dark from scratch buttery chocolate cake. I make a fudgy dark choc frosting for one and a chocolate buttercream and then a regular buttercream as he wasnt certain if he wanted the icing chocolate. I also made cookie samples as they want 200 initialed cookie favors.
My assistant and I ...sit down with this gentleman and his fiance'. He samples all of them and then says he LOVES the hersheys perfectly chocolate cake with the chocolate BC. However he found the sugar cookie a little too cakey and said he prefered a more crisp cookie. I was fine with that and put it in my notes.
I left this man POUNDS of cake ...to sample and resample to his hearts content. He calls to say he would like to met to finalize the deal and make payment. He then asks to RESAMPLE the cake that he wanted...not a NEW variety...as if he didnt like the other one....but the one he writhed in ectasy over at our meeting...I am already making more cookie samples so that he can see for himself that I CAN indeed make the cookie a bit more crisp. But to remake a from scratch cake and frosting when ,he is asking for the same one that I brought him a pound of before????. Now I know many people charge for traveling etc. But this is a pricy cake so I was doing much of it as part of the deal...but am getting madder the more I think about having to provide the same thing AGAIN...all this in the midst of other customers, weddings and kids summer functions etc. Just wondering about your take on this guys? Am I being catty? Or is this a bit much to ask? He is a BIG man...and my assistant blew up earlier and made a comment to me that she couldn't believe that he thinks because he is contracting us to do a job that he thinks we have to feed his fat @ss cake from now till the wedding...I know it sounds bad ...but I had to laugh.
A gentleman contacts me a month ago about doing this elaborate Mario Brothers weding cake. I meet with him (at his home)and provide TONS of samples. He asked for dark chocolate cake with chocolate icing. I make 3 varieties of cake one boxed devils food one ...from scratch hersheys perfectly chocolate and a rich dark from scratch buttery chocolate cake. I make a fudgy dark choc frosting for one and a chocolate buttercream and then a regular buttercream as he wasnt certain if he wanted the icing chocolate. I also made cookie samples as they want 200 initialed cookie favors.
My assistant and I ...sit down with this gentleman and his fiance'. He samples all of them and then says he LOVES the hersheys perfectly chocolate cake with the chocolate BC. However he found the sugar cookie a little too cakey and said he prefered a more crisp cookie. I was fine with that and put it in my notes.
I left this man POUNDS of cake ...to sample and resample to his hearts content. He calls to say he would like to met to finalize the deal and make payment. He then asks to RESAMPLE the cake that he wanted...not a NEW variety...as if he didnt like the other one....but the one he writhed in ectasy over at our meeting...I am already making more cookie samples so that he can see for himself that I CAN indeed make the cookie a bit more crisp. But to remake a from scratch cake and frosting when ,he is asking for the same one that I brought him a pound of before????. Now I know many people charge for traveling etc. But this is a pricy cake so I was doing much of it as part of the deal...but am getting madder the more I think about having to provide the same thing AGAIN...all this in the midst of other customers, weddings and kids summer functions etc. Just wondering about your take on this guys? Am I being catty? Or is this a bit much to ask? He is a BIG man...and my assistant blew up earlier and made a comment to me that she couldn't believe that he thinks because he is contracting us to do a job that he thinks we have to feed his fat @ss cake from now till the wedding...I know it sounds bad ...but I had to laugh.
To do what you truly love is to never work!
To do what you truly love is to never work!
...I scared everyone off...lol 
. I read somewhere that if you make samples of wedding cakes and the customer ends up ordering fom you, then the sample would be free, but if they DON'T order from you, then they will have to pay for their first samples.
