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Just how many DARN tastings are required???? (LONG RANT)

post #1 of 112
Thread Starter 
OK, I've been in the business for a few years now and am still amazed at things that come up. Now I am not refering to the strange cake orders...(I am doing an armadillo to feed 150 and a Mario Bros.Wedding cake this month and have done the strangest gothic and different ugly color combos , per customers orders you have ever seen) it's the gall of some folks that never ceases to amaze me...and the downright rude people! I have on the other hand had more than my share of wonderful customers that are a pleasure and just great people. My story today is about one of the former types unfortunately.
A gentleman contacts me a month ago about doing this elaborate Mario Brothers weding cake. I meet with him (at his home)and provide TONS of samples. He asked for dark chocolate cake with chocolate icing. I make 3 varieties of cake one boxed devils food one ...from scratch hersheys perfectly chocolate and a rich dark from scratch buttery chocolate cake. I make a fudgy dark choc frosting for one and a chocolate buttercream and then a regular buttercream as he wasnt certain if he wanted the icing chocolate. I also made cookie samples as they want 200 initialed cookie favors.

My assistant and I ...sit down with this gentleman and his fiance'. He samples all of them and then says he LOVES the hersheys perfectly chocolate cake with the chocolate BC. However he found the sugar cookie a little too cakey and said he prefered a more crisp cookie. I was fine with that and put it in my notes.

I left this man POUNDS of cake ...to sample and resample to his hearts content. He calls to say he would like to met to finalize the deal and make payment. He then asks to RESAMPLE the cake that he wanted...not a NEW variety...as if he didnt like the other one....but the one he writhed in ectasy over at our meeting...I am already making more cookie samples so that he can see for himself that I CAN indeed make the cookie a bit more crisp. But to remake a from scratch cake and frosting when ,he is asking for the same one that I brought him a pound of before????. Now I know many people charge for traveling etc. But this is a pricy cake so I was doing much of it as part of the deal...but am getting madder the more I think about having to provide the same thing AGAIN...all this in the midst of other customers, weddings and kids summer functions etc. Just wondering about your take on this guys? Am I being catty? Or is this a bit much to ask? He is a BIG man...and my assistant blew up earlier and made a comment to me that she couldn't believe that he thinks because he is contracting us to do a job that he thinks we have to feed his fat @ss cake from now till the wedding...I know it sounds bad ...but I had to laugh.
To do what you truly love is to never work!
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To do what you truly love is to never work!
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post #2 of 112
Thread Starter 
uh oh icon_biggrin.gif ...I scared everyone off...lol icon_redface.gif
To do what you truly love is to never work!
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To do what you truly love is to never work!
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post #3 of 112
He is out of his mind. Now you have to charge for a whole cake if he wants more.
Cake. So many flavors, so little time.
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Cake. So many flavors, so little time.
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post #4 of 112
I would certainly let him know that the first set of sample cakes were complimentary - but any additional requests are fee-based.
Princesses wear crowns to remind them that they are beautiful and special because some days it's easy to forget.
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Princesses wear crowns to remind them that they are beautiful and special because some days it's easy to forget.
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post #5 of 112
Yes, sounds like he wants to BUY a cake. icon_lol.gif

It's not like he's sampling a different one or wasn't sure. He just wants to see if he can get more free cake out of you.
post #6 of 112
No, he's pushing it. He knows he likes the cake; that's not in question so why does he need more? I'd say you will happily do him further cake at whatever you'd be happy charging. You're running a business not a soup kitchen.
post #7 of 112
Charge him! icon_biggrin.gif The first sample, aya cake tasting is free, after that he has to pay for the price of a whole cake. It's been done before and he will rethink his request I am sure. Good luck! thumbs_up.gif
post #8 of 112
Sounds like he probably dreamt about your cake and want some more right now icon_lol.gif !! IMO first time is a tasting, second time is a dessert order!! You don't owe him another tasting, but it's probably not easy to say no to customers. Some people yeesh...

-Rezzy
post #9 of 112
I agree with everyone. You've provided plenty of samples. If he wants more, he needs to buy a cake.
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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post #10 of 112
I charge a tasting fee but with purchase it comes out of total price of order. If you wanna re taste, sure, that'll be x amount for my 6in . Thank you! thumbs_up.gificon_biggrin.gif
post #11 of 112
"..oh, yes, and a few of my wedding guests are dropping by my place later and they'd like to sample the cake, too, so could you bring over a 12 inch and also would you feed each of us with silver spoons and dab the corners of our mouths with linen napkins, and oh! I wanted to know if you could actually lower the price on my total order since I ordered so much..."


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"Oh, drat these computers. They're so naughty and so complex. I could pinch them."--Marvin the Martian

www.chouxbakery.com
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"Oh, drat these computers. They're so naughty and so complex. I could pinch them."--Marvin the Martian

www.chouxbakery.com
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post #12 of 112
I would definitely tell him there will be a charge for a second tasting or ask "You mean you decided you didn't like the cake the first time??!!". Sounds like he's wanting free cake.
post #13 of 112
I agree with everybody here, CHARGE HIM FOR IT!! He's just taking advantage of you and trying to have another free cake. thumbsdown.gif . I read somewhere that if you make samples of wedding cakes and the customer ends up ordering fom you, then the sample would be free, but if they DON'T order from you, then they will have to pay for their first samples.
post #14 of 112
I agree with every one else--this second "tasting" is nothing more than seeking more freebies. 1st meeting, it's a tasting, after that it's a pay in full order!!
apclassicwed@aol.com
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apclassicwed@aol.com
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post #15 of 112
I'm lmao at some of the comments. Thinking of this man going to bed and fantasizing about your Hershey's cake and icing. He can't sleep. He tosses. He turns. He frets. He thinks, "I know, I'll asking for another sample". Sort of reminds me of "I'll gladly pay you Tuesday for a hamburger today". I agree with all who suggest charging him. Ask him "what size sample will you need so I know how much to add to the gig?". If he's cheap, he'll back off. If he needs to fulfill his fantasy, he'll pay.
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