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ANYONE HAVING PROBLEMS WITH DH CAKE MIX - Page 16

post #226 of 228
3/8/07 at 9:04pm
I am sooo glad to hear that I am not the only one having this problem... I thought I was doing something wrong... The cake's texture is different.. The middle looks gummy even when the pick comes out w./o batter on it. It does sink more and then sometimes the side crinkles ? Like there is a dent on the side for no reason, after it pulls away from the pan.. So has anyone tried the "new " version yet? What's the verdict? Good? Bad? Ok? Help, I still have alot of boxes left that I bought on sale and need to know if I need to buy another brand or something else...
TIA,
Melyssa
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post #227 of 228
3/9/07 at 12:59pm
Got a reply from Duncan Hines:



Dear Ms. Jeffery:

We appreciate the time you've taken to share your thoughts and concerns
about a Duncan Hines® product with us. We have forwarded your comments to
our Marketing and Product Development groups for review and consideration
as they continue to improve existing products and develop new items. We
are working hard to provide you with the kinds of products you want, and
it is important for us to know when we do not meet your expectations.

Thank you for taking the time to email us. Contact us again if we can be
of assistance in the future.

Sincerely,


Sandra Kohler
Consumer Services Representative

So I have reported what I know. icon_lol.gif

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #228 of 228
3/9/07 at 2:24pm
I have been doing this for three and a half years. I have always used Betty Crocker. Yesterday I had two very important cakes to do that 200 people were going to see and eat. On a whim I tried DH because it seems like most of you use that. I had a complete disaster was almost in tears! I used the "darn good choc. cake" recipe on this site. So I did spruce it up a bit. It did not rise at all in the middle. I am going to stick with Betty Crocker. No need to fix what isn't broken! Anna
You've got to stand for something or you'll fall for anything.
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You've got to stand for something or you'll fall for anything.
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