Sharing Positive Feedback From Bridal Shop Owner

Business By momsandraven Updated 6 Jul 2006 , 8:09pm by karensjustdessert

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momsandraven Posted 5 Jul 2006 , 11:14pm
post #1 of 12

I had a couple of appointments with the owners of bridal shops today. I wanted to share with you what I did and brought because he said that he was throwing away the business cards of the other 2 cake makers he has been referring people to after this meeting.
*First, I called several days ahead of time and made an appointment to meet with the owner at a time that was most convenient for him. I let him know why I wanted to meet with him and that I would bring samples.
*Here is what I brought with me, according to what he said he'd like: plenty of business cards (like 25 or 30), brochures with pictures & info, a small 'brag book' sized photo album with pictures of my work, 2 small sample cakes, plastic forks and knives, paper plates & napkins.
*I arrived right on time, dressed appropriately (not a suit, but not jeans!), shook his hand and smiled A LOT. I let him know what flavors were in the cakes, gave him the cards & brochures, and asked if he had any questions for me.
*After I answered his questions, I shook his hand again, told him to enjoy the cakes and thanked him for his time.

The cakes were each 1/4 of a 9x13 cake. I had 4 appointments, so I made (2) 2-layer cakes and cut them in quarters before frosting them. In hind sight, next time I will cut them in half again, making 8 cakes. Each layer of the cakes was a different flavor, so I could let them try 4 flavors of cake. I made chocolate/white caramel cake with custard filling and lemon/white cake with strawberry filling. The decoration on each cake was simple, but enough that they could see a little of my skill level.

The owner was so impressed with all of this! He said that the other 2 cake people he normally refers people to showed up, gave him 1 business card and 4-5 brochures. That was it, no photos, no cake. He said that if this was the level of customer service that I provide, I was the one he wants his store name associated with. He threw away the other 2 business cards in front of me! And that was without even tasting my cakes.

*My next step will be to send him a thank you card for taking the time to meet with me and any future referals he sends my way.

I got such a great response that I wanted to share what I did with you all, in case you will be doing the same thing anytime soon.

(I'm pretty sure I smiled the whole rest of the day after such a glowing review! icon_biggrin.gif )

11 replies
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Pootchi Posted 5 Jul 2006 , 11:18pm
post #2 of 12

wow congratulations!!! I'm sure it will be a great experience, and many new customers!!! have fun, you deserve it!!!

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MissT Posted 5 Jul 2006 , 11:20pm
post #3 of 12

That is GREAT!!!! icon_biggrin.gif Congratulations!! thumbs_up.gif and thank you for sharing your tips with the rest of us.

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wendysue Posted 5 Jul 2006 , 11:20pm
post #4 of 12

So professional! Sounds like you really made an impression and it's so cool that you've shared this with everyone here. I bet you're going to have a pretty booming business very soon! thumbs_up.gif

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dolcesunshine20 Posted 5 Jul 2006 , 11:21pm
post #5 of 12

Thanks so much for sharing!! Hope it brings you lots of great business!

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Doug Posted 5 Jul 2006 , 11:22pm
post #6 of 12

congratulations on a sucessful start!

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karensjustdessert Posted 5 Jul 2006 , 11:26pm
post #7 of 12

Your preparation and presentation put you miles ahead of other bakers! May I suggest you hobnob with some florists also? They provide me with about half of my referrals.

Good luck with your future business!

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Rebekka Posted 5 Jul 2006 , 11:59pm
post #8 of 12

Oh, my gosh....yes! Good job! I am so thankful to hear that information....I want to try to do the same in my area!

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momsandraven Posted 6 Jul 2006 , 12:38am
post #9 of 12

Thanks so much everyone! Karensjustdesserts, thanks for the tip on florists- I will start making some calls tomorrow! icon_smile.gif I have 3 more appointments this weekend, so maybe I can add them to the list too.

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m0use Posted 6 Jul 2006 , 4:53pm
post #10 of 12

Congratulations! You will be quite successful!

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sweetbaker Posted 6 Jul 2006 , 8:07pm
post #11 of 12

Congrats!

Thanks for the tip!

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karensjustdessert Posted 6 Jul 2006 , 8:09pm
post #12 of 12

Good luck with absolutely everything...you sound very motivated! And ready!
Also, if you know of bridal planners in the area, it's good to contact them too. I did a cake tasting with one a few months ago, and it's worked out well for me. Basically, get to know the people who make the referrals!

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