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Embarrassing conversation about prices - Page 2

post #16 of 54
Why should you be embarrased? You even gave her the invoice a week ahead of the cookies, didn't she look at it??. I had one customer (mother of my daughters classmate) "jokingly" picking up the "most expensive" cake in the world. I nearly turned and took the cake back inside. She knew the price beforehand and it really pissed me off no end. I will forever be booked, if and when she calls for another one. Your cookies are worth more than what you quoted her, so you gave her a really great deal
regards from Shanghai, China
Ursula
http://www.flickr.com/photos/shanghai-schroeder/
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regards from Shanghai, China
Ursula
http://www.flickr.com/photos/shanghai-schroeder/
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post #17 of 54
Your cookies are look very good! You should be proud of them. The lady that was surprised about the price doesn't have the talent to do them herself so she has to pay you. I really like the response about Oreo cookies being more than $1 or $2 a dozen. You have gourmet cookies they are worth what you charge for them. People are paying for your talent and expertise, not just plain cookies.
post #18 of 54
This will be the 3rd time I've posted this comment in 2 days ... is there a trend going on or something?

(picture a very talented cake/cookie decorator with a worried look on her face, wringing her hands and asking......) "Gosh, I would NEVER pay that much for a cake/cookie ..... so I can't CHARGE someone that much ..... can I?"

If YOU dont' believe in the value of your work, then how are you going to convey that value to your customer?

Above post is correct ... you can't buy Oreos for that! I get the same thing in catering .... they give me a total budget, they give me a headcount, I do the math and tell them (yes, i TELL them!), "Honey, you can't get Happy Meals for everyone for that."

I'm embarrassed for you .... that you felt "bad" about your price.

Women .... we are our worst downfall. We are taught to "be nice" and not to "Hurt people's feelings". And then we wonder why there are stories about women not making it in the business world.

You dont' have to be cut-throat ...... you just have to stand up for yourself.

(I'll get off of my Mom-Soapbox now! icon_redface.gif )
post #19 of 54
Thread Starter 
I need a Mom-Soapbox right now, thank you! icon_smile.gif

Yep, I stink in the business world. The first thing I told my aunt in Florida was that she could have cookies anytime. Well, she said, "Michelle, you aren't going to be a good business woman if you give things away. I am a customer just like anyone else and I will place an order and pay for cookies just like anyone else." SHe is right, so why do I have a problem with it.

I believe my cookies taste great, decorating needs a little work, so maybe that's why I don't feel I can charge that much for them. I also am lacking a self-esteem gene. LOL! Never had it, probably never will. That's why hubby and I are such a good match....he is outgoing, I'm extremely, painfully shy. He has lots of self-esteem and confidence, I might have a good hair day once in a while.

I'll get over it. I've had repeat customers, so maybe it's just her and not me.
No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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post #20 of 54
i know exactly how you feel. my son's GF mom ordered 3 dozen last year. i kept asking my son are you sure she knows how much they cost....yeah, yeah, yeah...i even gave her a discount. she was still surprised at the final bill. you'll always get people who think you should be lucky they want your cookies. obviously, those are not the people we want buying our cookies.
your cookies look awesome. don't fold!!
There are no excuses for success!
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There are no excuses for success!
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post #21 of 54
Oh Michelle, those cookies are DARLING! Right down to the fancy presentation of the swirl with the mitt and mini ball in the middle! You did a fantastic job and if they taste half as good as they look, they are worth more than every penny you charged!! Those are outstanding!!!
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #22 of 54
I'm in agreement with everyone else-don't sell yourself short. Your cookies are great!
post #23 of 54
Great cookies!!!

If I understood you correctly...you were RIGHT to list the proper pricing on the invoice, showing the discount!! ( Maybe even an explanation of the discount..."First time customer,etc.")

Remember WORD OF MOUTH...You don't want to have to justify your prices to future clients, because they thought the discount was a regular price.

If you're put in the position of having to defend your prices, do so without any doubts!..." My cookies are made from scratch, and hand decorated...I put a lot of time and labor into them, as I am determined to provide my customers with the best product possible....My prices reflect this, and are actually low in comparison to others....etc."


And, did I say, "GREAT COOKIES!"?
post #24 of 54
Just re-read your post to see if I understood...I missed that you said she was a friend...

I'd have said, "Are you kidding? That doesn't even cover the ingredients...much less the fact that it is very time consuming to make hand decorated cookies!"

You could even tell her how long it takes to make the dough, roll, bake,...make icing,MMF,...decorate,...package,etc.
post #25 of 54
You know what might be fun??? Invite her over to make cookies sometime. Not in a mean way... but for fun! After she sees all the effort that goes into it, she'll undoubtedly say something about why they are worth so much! People just really don't know... until they see it first hand!!
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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post #26 of 54
People are just clueless about things sometimes. My husband has had similar comments from people as he starts a photography business. They think he charges too much for 5x7 picture because they are used to getting one for $.21 at Walmart. But this is not some snapshot taken at a soccer game, he is selling them a product that took his time, energy and creative mind. Just like cakes. They are paying for your time and creativeness more than anything - they just don't get it!
post #27 of 54
Quote:
Originally Posted by Melvira

You know what might be fun??? Invite her over to make cookies sometime. Not in a mean way... but for fun! After she sees all the effort that goes into it, she'll undoubtedly say something about why they are worth so much! People just really don't know... until they see it first hand!!



I've done this with friends on the catering side. They think it's "so much fun!" to be at a wedding so they volunteer to work for me at a reception. One friend .... omg, I could just tell her butt was dragging. I asked her, "Ready for a break?" Her answer was a very positive "Oh yeah!" I asked, "Now do you understand catering is expensive?" Her answer was a very definite "oh yeah!"

Had another friend who was going to make her own cookies as wedding favors. 150 of them. So I gave her the timeline. 12 cookies to a sheet (because she doesn't have the big ones that I do) = 12 to 13 sheets x 20 minutes each = 260 minutes = almost 5 hours baking time, not including the mixing time. Assume (ASSUME!) she can decorate them in just 4 minutes each x 150 cookies = 600 minutes = 10 hours decorating time. Not counting dough mixing, cookie cutting, removing from cookie sheets, etc.

She ended up buying the cookies at a grocery bakery at the last minute.
post #28 of 54
I will ditto what has been said already. Those cookies are wonderful. She got a real deal at the price you gave.. yes I said GAVE.. them to her. Are they 2 inch cookies? I love the presentation and you should have not one ounce of guilt about charging her what you did for the cookies. I am glad that you put the real price on the invoice so she could see her discount too. $1-$2 a dozen??? Is she smoking crack?
post #29 of 54
I just raised my prices to $1 yesterday. It is so time consuming. More detailed cookies I'm charging $2 and that's each not doz.

I wonder what she was thinking. $1 or $2 wouldn't even cover the cost of the Butter.
legal, not legal, I don't care
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legal, not legal, I don't care
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post #30 of 54
Quote:
Originally Posted by indydebi

This will be the 3rd time I've posted this comment in 2 days ... is there a trend going on or something?

(picture a very talented cake/cookie decorator with a worried look on her face, wringing her hands and asking......) "Gosh, I would NEVER pay that much for a cake/cookie ..... so I can't CHARGE someone that much ..... can I?"

If YOU dont' believe in the value of your work, then how are you going to convey that value to your customer?

Above post is correct ... you can't buy Oreos for that! I get the same thing in catering .... they give me a total budget, they give me a headcount, I do the math and tell them (yes, i TELL them!), "Honey, you can't get Happy Meals for everyone for that."

I'm embarrassed for you .... that you felt "bad" about your price.

Women .... we are our worst downfall. We are taught to "be nice" and not to "Hurt people's feelings". And then we wonder why there are stories about women not making it in the business world.

You dont' have to be cut-throat ...... you just have to stand up for yourself.

(I'll get off of my Mom-Soapbox now! icon_redface.gif )



stay there. it needs to be heard thumbs_up.gif
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