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Furious, ticked, miffed and hurt! - Page 4

post #46 of 123
*waiting-to-see-what-happens*
icon_eek.gif
Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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Matt 18:20 "For where two or three come together in my name, there am I with them."

Pray wherever, whenever!
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post #47 of 123
Amy-your cakes are terrific and MOB is just having a very hard time letting go. You have handled things in such a professional manner and you have to be very proud of that.

I love your Tony avatar BTW-my favorite driver EVAH!! Go Darlington tonight!! icon_biggrin.gif
Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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Sometimes I wish my hubby were a cookie. Then when he ticked me off I could just bite off his head.
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post #48 of 123
Emotions start running VERY HIGH this close to a weddding. About a week before my sister's wedding, the groom's mother called the reception place and intructed them to add extra people at the bride's family expense. She told them, "my sister had ok'd it". My sister hadn't, and thankfully, the place immediately called my sister to get to the bottom of it. We were stunned that a grown woman would pull such a ridiculous stunt. I would say that MOB is having to cough up quite a bit of money right now. Every vendor wants their payments in full. She's probably stressing over money. I believe she's laying the ground work by saying "if your cake is no good, you don't get paid". I find it sad that the poor groom had to step in a pay for the cake. Men are good like that. I would rest ASSURED that all will go well. You'll get your money, your cake will be wonderful, and I guarantee you....today, the mother of the bride will be upset about something else. Once she finds out the groom handled it, she'll move on to something else that she can get her hands on and attempt to ruin.

As painful as it was, I'd try not to focus on her comment about your cake falling apart. That was ground work she was laying to come back at you and say...I'm not paying (because I'm totally broke!!). I can also guarantee you that she just wrote a whopping check within the last few days for the reception caterer ....and she's probably dying. It has nothing to do with you, your cakes or your skill. You'll enjoy making the cake for the bride and groom...and the bride will LOVE it. Who cares about the MOB.
good luck
post #49 of 123
I can't wait to see what happens, either icon_eek.gif I can relate, but I (idiot that I am) have been burned, before. Never again! You did right! thumbs_up.gif
My situation was that I made the wedding cake for my BIL's partner (they are police officers!) for only $175... I know, I know icon_rolleyes.gif It was a Five tier (squares made to look like wedding gifts- all ivory buttercream) w/ a big bow on top. We (BIL and I) delivered it and set it up (I don't do that anymore unless they pay extra). THE CHECK BOUNCED!!! Made me bounce checks in my account so it cost ME $35 in fees. Finally got paid in cash but they didn't cover my fees. I was fuming! I still have that check some four years later! icon_mad.gif At their one year anniversary my sis asked me if I wanted to make a small anniversary cake for them. icon_eek.gif I was like are they crazy!? She said, "Well you could make them pay in cash." I told her not only did they not have enough money to pay me what I'd charge THEM but they wouldn't want to eat a cake I baked for THEM icon_twisted.gif . I know I am evil icon_evil.gif but my pride would never allow me to take another order from them again! PLEASE let us know what ultimately happens and post pix. I cannot wait to see the cake should it come to fruition! icon_biggrin.gif
"She refused to be bored; chiefly because she wasn't boring"
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"She refused to be bored; chiefly because she wasn't boring"
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post #50 of 123
You should be very proud of the proffessional way that you handled this situation!! I can only hope that when I get my business up and running, that I have the courage to deal with any similar situations that may arrise in a similar fashion without crumbling!!!!

I hope everything works out for you!!! icon_biggrin.gif
The only true failure in life is never even attemping to try...
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The only true failure in life is never even attemping to try...
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post #51 of 123
Thread Starter 
10:30 and nothing yet.

I am trying SO hard not to dwell on the situation and upcoming wedding, but it's not easy. I take all comments from my customers seriously and to heart. I want each and every one to be pleased with the finished products that they pick up or I deliver. I just have to remember that this MOB has never tried any of my cakes, nor has she ever been the recipient of one. I have to be honest, as upset as I was last night, I was ready to never do another wedding cake and start returning deposits from the dozen or so others already booked for this year. I have been second-guessing my abilities and questioning whether I should even be selling cakes. I know that my cakes are no where in the neighborhood of so many here on CC, but I don't think they are that bad either. I'm pretty proud of my cakes. Not all of them...but the majority. I have never dreaded something or felt so much pressure for "perfection" in all of my life. I don't like that feeling either.

Thanks again for the words of support!!!
Amy
Wife of Audy since 9-12-92

Mama to Ethan (7-19-96) & Gracie (11-08-00)

Proud owner of a licensed home bakery since 2006
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Wife of Audy since 9-12-92

Mama to Ethan (7-19-96) & Gracie (11-08-00)

Proud owner of a licensed home bakery since 2006
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post #52 of 123
Amy, you handled your communication with her with a lot of grace. The couple is probably trying to figure out everything and they probably realize they spent too much or that other people got involved and now they migth be having to do a lot of fixing up who knows.

Once you have done your work for the day and that the Fedex Delivery has arrived. Take a breather and then call them back on your terms. You will be more relaxed and ready to handle the situation. I suggest making small notes for yourselfs of points you want to mention.

* Contract between you and me.
* Got the payment... I will order or not...
* I will only deal with you or the groom on delivery. No in laws of any kind.

* other items you will not do.
* review all items you need and they need to provide to ensure proper set up.


I am sure many others would be able to add to this list. I think of it as pro con list. once you have it in front of you, it's easier to be rational.

I am sure you do this already, but make sure you are in contact with the venue to ensure times and set up and what the couple ordered for you to use. Just to make sure that there are no issues once you get there. Who knows what else the MOB got her nose into.

All I can say is that I am so happy when we were married that both our mothers let us do whatever we wanted and only asked us what we wanted them to help with and it was great. I feel sorry for you and for the bride.

All the best. Have a great day and dont worry about it. There is nothing else you can do until that Fedex Truck arrives.

Good Luck.
Practice Practice Practice.
Life is short, enjoy what you do!
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Practice Practice Practice.
Life is short, enjoy what you do!
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post #53 of 123
I also think you handled it perfectly. thumbs_up.gif I know I am very new to this, but my only suggestion to add would be that once you (hopefully) receive full payment from the (hopefully cute to make your day) fed-ex guy, call the bank to make sure the money is there, and even go to their bank to cash the check, before calling the bride to say you've received payment.

I hope everything works out for you... either way. I can't wait to hear about it!! icon_smile.gif

Brianna
post #54 of 123
Forgive me if this question has been addressed. If your a liscensed baker, deal only with whomever signed the contract. No one else. That's like dr patient confidentiality. Don't discuss customer finanial matters with anyone other than who signed the contract. If your not licensed, this mother sounds like someone who would turn you in just to save herself some $. Deal with only the person you have a contract with and stick to the agreement. That's what it's for so you don't have to deal with problems like this.
Off my soap box now.
Amy
Good luck sweetie.
THAT WILL BE $6,000.00 PLEASE. THANK YOU, COME AGAIN.
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THAT WILL BE $6,000.00 PLEASE. THANK YOU, COME AGAIN.
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post #55 of 123
Should the money NOT arrive today, first thing tomorrow morning call the bride. Inform her that since the money did not arrive yesterday, as stated in the CONTRACT, that she will not be getting her wedding cake from you or her deposit back.
Ignore all the begging, pleading, shouting, cursing that will follow from bride, groom, MOB, SOB or anyone else. Ignore all messages from them.
Have some chocolate and move on to your next order!

Can't wait to see what happens!
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #56 of 123
I think FedEx has a tracking number, if the payment hasn't arrived, I would give a call to get the tracking number so you know it's on the way (wait until 5:00).. Let her know that if the supplies don't arrive on time because of the delay in getting the check to you to be able to order them, some design changes may need to be made.

I agree, MOB in this case is being a PITA, don't deal with her because the contract is with the bride. OTOH, if MOB signed the contract, then it's with her. But, no money, no cakey... It doesn't ruin your day if she doesn't get the supplies she needed for her design on time. Her loss, not yours! Or as my friends in collections say "NOT MY PROBLEM (you're the deadbeat)!!!"

As for the references to Duff... I played that 5x for DH to get the exact wording down... icon_biggrin.gificon_biggrin.gificon_biggrin.gif ... "Tell her the balance hasn't been paid by agreed upon date, cake is cancelled, we've taken other orders, and we wash our hands of your deadbeat @$$ tapedshut.gif ".. Or, something to that effect...

I have a clause that if they want to use a check, it's due in full 28 days prior to the event so it has time to bounce. Otherwise, the remaining portion of the payment must be made in CASH 14 days prior. The only thing I'll bend on is if they're not sure on those final 50 or so guests (we are in an area with 200+ for weddings is the norm) at the 28 day mark when the servings are being made in kitchen cakes for the final count when it doesn't impact the centerpiece design. BUT, all cake needs to be paid at the 14 day mark because no money, no cakey...
post #57 of 123
I agree with others... a contract is a contract. Be professional, calm and cool. Even if you are frazzled underneath. You know I always try to think of ramifications to decisions. Now we all know that word of mouth is perhaps one of the best if not THE best advertising. Well, say this cake resulted in more orders.... They would also get advice on how they handled you.... you don't want customers yanking your chain like that. Do you want others to do the same or other finagling with the final payment, etc. etc? Makes you look less professional too.... and a tad insecure. Portray professional coolness, friendly but business is business. Project self confidence!!! You earned it...you deserve it. Stand your ground!
"Let them eat cake..."
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"Let them eat cake..."
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post #58 of 123
It seems like something weird is going on. At first MOB gives an excuse for why they don't want to pay up and now the B&G are scrambling for the cash? I don't understand why the b&g had so much trouble with coming up with $90. I'm not saying that $90 isn't much money, it's quite a bit to me, but when I got married, we knew exactly what our budget was and all the money came out of that. They knew how much they were going to have to pay you, they already came up with $500, why are they making such a fuss over $90? Of all the other expenses for their wedding, $90 seems pretty paltry to be making a big deal out of, especially for something that is so important.

Have you decided what you're going to do if the money gets there tomorrow morning?

Can't wait to hear an update...
post #59 of 123
In my opinion, she has had since 2006 to save the money for the cake. No money no deal. If you do do it, you probably won't get paid. Don't let her walk on you. The contract was between you and the bride, NOT the mother. I would't even deal with her. The next time she talks to you , I'd just tell her that. You don't have to be hateful, but you are running a business.

I'm on your side.

Matthew 26 - 28
 

 

Flowers
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Matthew 26 - 28
 

 

Flowers
(1 photos)
  
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post #60 of 123
Waiting to hear if Fedex arrives. You handled everything very well. It always amazes me when people behave badly, although I don't know why as we see so much of it. Keep us posted.
June
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June
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