Furious, ticked, miffed and hurt! - Page 3

Thanks to each of you for the support and advice! I've just never had to deal with a situation like this. I figured that it would happen, but NEVER did I imagine it with THIS bride. She and I have e-mailed and talked many, many times since her booking in December. I guess you never know with MOB's, though.

Update...

After many, many phone calls from the MOB and FOB (I didn't answer them...had orders to deliver/work on... I cooled down enough that I could rationally and thoughtfully e-mail the bride.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Here is a copy of what I e-mailed to the bride:

Hello so-and-so,

I spoke with your mother today regarding the balance due on your wedding order. I have to be honest that I was hurt when she said that she wanted to pay the $90+ odd dollars of the balance at delivery to insure that "the cake doesn't fall apart." I have NEVER had that happen, and go out of my way with each and every order - wedding or otherwise - to insure that that never happens. I had said that I'd be willing to work with her to pay the $90+ at delivery, but after calming down and thinking rationally, I can't do that. A contract is a contract, and the balance is due two weeks prior to the wedding date. I am a business owner, and if I make the exception for one, I have to make it for everyone. I can't run a business in that fashion.

As much as I've enjoyed speaking with and meeting you, I felt that I had to contact YOU, not your mother, as the
contract was between the two of us. I did contact my supplier and she can not guarantee that all of the supplies will be here for your wedding if I wait to order later than Monday. I'd planned to order the supplies with the balance, as with all of my wedding orders. As bad as I hate to say it, if the balance isn't paid by 5/12, you will need to find someone else to do your wedding cake, as more than likely, I won't have the needed supplies in until the Friday before your wedding. That is if I order later than Monday morning, as planned.

I hope that you understand my perspective and point of view on this situation.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
During one of the phone call messages, the MOB agreed to pay $500 and leave the remainder for the delivery for "insurance." Nope.


Less than an hour after sending this, I received a phone call from the bride herself, again, I was unable to talk...back to being angry. She apologizes for her mother and says that the situation will be handled, and that it may be Tuesday before they could have the $$$ here. Not good enough. I continue working on other orders...fuming...fussing... Another hour or so goes by...ring...ring... This time, it's the groom...$$$ has been Fed-Ex'd and will be here this morning. He "hopes that this will solve the problem." We'll see if it arrives this morning and if it's the full payment. I truly wish that I'd never, ever booked this one. I'd love to get out of doing it all the way around. However, IF the full payment is received on time....today....then, I will do the very best job that I've ever done to insure that MOB is ashamed that she'd ever said such horrible things.

Thanks again everyone!!! I'll update you when/if the Fed-Ex arrives this a.m.

Amy

You guys are awesome! Thanks for the support. I know that I need to call the bride back this weekend...and respond to at least one of her messages, but geesh... Right now, I don't even want to think of it. Plus, I'm working on Saturday orders right now. THOSE are my top priority at this moment...not worrying over whether they'll pay or not. Their wedding cake not being paid for is no skin off of my teeth. I have nothing at stake in it. If they want a cake...any cake at this point...they'll come through. If not, there are plenty of other orders that I can take that week to accommodate for most of what I would've made with the cake.

I guess that more than anything, I'm hurt that anyone would question my professionalism or decorating intergrity in such a rude and calous manner. Do you think that Duff accepts the remaining part of his payment COD? Heck NO. LOL Not that I'm any Duff, but please... I am a professional and this is MY business. I make the rules not the MOB's.

Okay, I'm feeling more fighty again. Gotta stop for a while. I'll keep you updated on the latest in my little soap opera as it happens. Thanks again for the support! You all ROCK!!!

Amy

PS: Now I'm using my 10-1/2 year olds phrases! LOL. "You Rock!" LOL.