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what happens when you forget your camera

post #1 of 47
Thread Starter 
I will try to make a long story short. Last week, I delivered a wedding cake (unassembled) to the next island. You go by ferry, and a tram takes you where you need to go (there are no cars allowed on the island). The boxes and I made it intact, and I go inside to use the restaurant's kitchen to finish and assemble the cake.

The bride and wedding planner had made arrangements for me to deliver the cake two days early, since I would be going out of state (for a Colette Peters class! yay!). Everyone in the restaurant's office looked at me like I was crazy and totally inconveniencing them. Finally, someone brings me to the kitchen. I find there has been no air in the restaurant or kitchen for almost a week (but they've been using fans!). Having a cake decorated with buttercream, I am a little more than worried.

I assemble and decorate the cake as quickly as I could in the horrendous humidity and heat. When I was done, I gave it several smoothings and made it look pretty darn wonderful. One of the employees helped me carry the cake (which was on the cake stand) into the walk-in, which was fortunately working very well. She cleared a safe corner for me and we deposited the cake there for the safekeeping.

Fast forward to today, 5 days after the wedding. The florist calls me to tell me something, he did not want me to hear it from the island's club. He said when he brought the flowers to the site, all he heard about was how ugly the cake was, and that person should not be doing cakes!

The florist had recommended me to the bride, so he was a little upset, to say the least. The catering manager and the wedding planner showed him my cake, which had fingerprint smears and gouges all over it! And a crack, too (which I can't explain, honestly, but I have my suspicions).

Now, really, would I leave a cake in that condition? Am I a high school freshman in Home Ec? He told me that the manager said the cake was like that when I left (he was not even there when I was working on the cake, nor was the wedding planner). I assured the florist, who I work with frequently, this cake was perfect when I left. And the design was exactly as the bride had drawn (she previously had another baker, who couldn't do it at the last minute, and asked me to copy the design and colors).

Anyway, as I am working on a huge cake right now, my confidence and nerves are shot. This is my reputatation, and it's being smeared all over the place because restaurant employees sabotaged my cake (the place has their own pastry chef).

The florist said he was able to make the cake just fine with the flowers (thank God!), and he's sure the couple did not know about the drama. Of course, when I called the restaurant this morning, I get the answering machine. Sigh.
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I love someone with Autism.
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post #2 of 47
I dropped off a cake once and they made me put it in the walk-in because the room wasn't ready. Flash forward six months later and I get an irate call from the groom who wants his money back and said the cake was a mess. He said it didn't look anything like the design and was crooked and had dig marks in it. I ask for a picture and he emails me one--- It's not my cake at all! Like maybe it might have been underneath the icing, but it looked like they had tried to replace it? I dropped off an Irish themed cake with greens and golds and they had done it over in lime green and bright yellow. And they said nothing to the couple and never called me that day to report a problem. The facility refuses to return my call and told the couple they have no idea what I'm talking about. I didn't take pictures because it was in a walk-in icon_mad.gif
post #3 of 47
I would NEVER leave my cake without first taking a picture of it AT THE VENUE or place of delivery or whatever. That way I have solid proof that when I delivered it everything was as it was suppose to be. I am not responsible for what happens to my cake once I've left it but I would certainly want to be able to prove that when I delivered it I had NOTHING to hide. I'm sorry this happened to you. ALWAYS take your camera with you...ALWAYS.. icon_wink.gif
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #4 of 47
I do forget my camera occasionally. And then I go home and get it and return to the venue. You can always throw a cheap disposable into your "go bag" that should stay packed with spatulas, edible glitter, pearls, etc. Kind of like the "hospital bag" that you packed before you went to the hospital (if you have kids you know what I'm talking about.)

But here's the second issue. Why oh why in heaven's name would you ever, under any circumstances put a wedding cake in the walk in?
1. It's the wrong humidity.
2. ALL walk-ins have a unique smell and it's the same smell everywhere and it doesn't smell like cake.
3. Of course your cake will get damaged by people putting trays and boxes of stuff into the walk in. Absolutely. Count on it.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #5 of 47
I agree.... I always take a picture the day of delivery... because those two stories.... hummmm THEY SCARE ME! people will do something and then it's easy to blame the cake artist when they are trying to alter the cake or when they mess it up... I hope all turns out well for you...

PS.... Even with your cell phone..BUT TAKE A PICTURES! walk-in or not! icon_smile.gif
Happy Caking!
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Happy Caking!
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post #6 of 47
I have to agree with Leah on the walk-in.
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #7 of 47
I put mine in the walk in because I had no choice. They wouldn't let me set it anywhere else and told me I could put it on the shelf or they would. The kitchen manager said they always did it that way because the golf club was still open to the public up until an hour before the wedding party arrives and they "didn't want wedding vendors wandering in and out". I learned my lesson after that one!
post #8 of 47
I do not let anyone carry or set my cake. And, I have had volunteers. If I can't set it on the cake table-then I refuse the date. Too much can happen when a cake is stored and moved. I agree with Leah-I would never put it in a walk-in! My cake bag includes a camera.
Making life sweet!

Lindas Just Desserts

Inspected and licensed commercial kitchen
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Making life sweet!

Lindas Just Desserts

Inspected and licensed commercial kitchen
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post #9 of 47
Thread Starter 
Holy cow, I completely forgot about this post...this was such a long long time ago!

As for leaving the cake in the walk-in, I'm afraid I was still pretty green and not knowing any better about a detail like that.
I love someone with Autism.
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I love someone with Autism.
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post #10 of 47
I wouldn't deliver a cake 2 days early. If I can't deliver on the date needed I don't take the order.
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #11 of 47
I take it your business is still intact karen??? lol

funny that this post is like 4 years old!! Still relevant though
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #12 of 47
i always take a picture even if its only with my phone which i presume everyone has now adays
no one is doing this to me
I go one further and message them the picture always do when i set up
post #13 of 47
I take pictures of the cake from many angles. I also have a printed sheet which says "Cake was delivered and set up by Katiebelle's on time and in Good condition
signed _________________"
and have prearranged with the bride a person who will be available and allowed to sing off on the cake. Typically it has been the wedding coordinator, mother of bride, or on rare and dreaded occasion a venue staff member - they are the worst as they are usually anxious about it and not in the loop enough with the bride to be calm.
post #14 of 47
I can't tell you how many times I forget to take a camera - that's just plain stupid. I will be adding a disposable camera to my emergency kit TODAY!
I haven't done enough cakes that I've ever had someone tell me to put it in a walk-in, but now I'll know not to do it under any circumstances. Even if this thread is four years old I"m glad it re-appeared icon_smile.gif
post #15 of 47
I can't tell you how many times I forget to take a camera - that's just plain stupid. I will be adding a disposable camera to my emergency kit TODAY!
I haven't done enough cakes that I've ever had someone tell me to put it in a walk-in, but now I'll know not to do it under any circumstances. Even if this thread is four years old I"m glad it re-appeared icon_smile.gif
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