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Horrified !!!

post #1 of 41
Thread Starter 
I recently did a rather large wedding cake for a friend of a friend, the wedding was on May 20. I started working on the cake about a week ahead with the 2 small teirs, an 8 and 10 inch. On the Tuesday night before the wedding I finally get the shipment with the pans for the two large tiers 14 and 18 inch. I am working nightly on this cake everything going smoothly. I deliver and set up the cake as usual. I figured I would wait a few day to contact my bride to follow up, and get a date when she was going to pay me. I finally get in contact with her today, and she tells me that there was a problem with the cake. It was MOLDED!!!!!

I apologized profusely, and she said that she felt that she still owed me something, but not the full price, I obviously agreed.

I don't know what went wrong, or how this could have happened.??? I have been doing cakes for friends family and the occasional wedding since 1991. I used fondant on the cake, and had never used it before, and probably won't again. I dont like it at all ! It wasn't very hot or humid, they were sealed until put under icing and fondant. They weren't made way ahead. I am just stumped.

I have talked myself out of selling every cake supply that I own on ebay, and never making another cake as long as I live.
post #2 of 41
I just have a few questions...forgive me if you already state them

First, when you said you made the two smaller tiers a week ahead of time...did you bake, wrap them up & let them sit out or did you freeze? Did you put the icing & fondant on a week before?

When the bride said molded ...was it green like mold on bread?

If you baked the cakes, wrapped them up & let them sit out, maybe the moisture sat on them for a week & caused it to mold?

One last question...did she say that the whole cake was moldy or just the smaller ones?
post #3 of 41
OMG! I wish I could help with a reason but at least she didnt make a huge deal about it and refuse to pay anything...Dont sell anything! Keep going!
post #4 of 41
It doesn't take long to mold if you left it sitting out. Here when it is warm bread will mold in a week's time easily. I think you shouldn't charge her anything at all. Lucky no one ate it and got sick!
post #5 of 41
Let us know more details. If you don't know them, ask the bride more specific questions. What did it look like, was it all over or only in a certain area and stuff like that. Just tell her you want to know as much as possible so you can prevent it from ever happening again.

Even though the bride wants to pay you, consider refusing any payment. It's good business not to accept payment for a cake that had obvious problems. She'll be more likely to spread a good word about you that way.
post #6 of 41
Thread Starter 
She said it was the two large teirs that were done last. There were wrapped and stored in a cool place and icing and fondant not put on them until thurs and friday night. As for the mold it was green, like on bread.
post #7 of 41
The fact that you had to contact her for a payment few days after the event, tells me that nothing was wrong with the cake. If it was, I'm sure she would've called you right away.
post #8 of 41
Were those cakes made from a mix or were they made from scratch? That is a very important detail also.
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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post #9 of 41
Quote:
Originally Posted by emi

The fact that you had to contact her for a payment few days after the event, tells me that nothing was wrong with the cake. If it was, I'm sure she would've called you right away.



Not necessarily. She could have been too embarassed to call about it. Or she was caught up with her wedding and didn't get to it.

Sorry this happened to you. Don't give up!
If I were you, I wouldn't accept any payment from the bride. However, I would stress to her that this has never happened to you before and ask her to please not mention it to others as it could destroy your business. Hopefully she will be understanding.
post #10 of 41
Thread Starter 
The cake was made from a mix. And I did explain to her that it had NEVER happened before. She said she could tell that I was as shocked as they were. I also spoke to a friend that was there and that helped me set up, she says that she remembers the brides sister showing her something green on the cake but thought nothing of it at the time because she didn't know if she had something else on the plate with it. As for her not contacting me, I could tell when I talked to her that she was reluctant to have to tell me what happened.

Would it be in my best interest to offer to make them a cake for their one year anniv. at no charge, and not actually make it until their anniv.
post #11 of 41
At this point I'd try to let things be, and hoepfully it will blow over. Don't charge her, and hopefully her or another member of the wedding won't take any further action like calling the health department about it. You really are lucky she is not really mad and upset about it.
post #12 of 41
Quote:
Originally Posted by missbecakin

Would it be in my best interest to offer to make them a cake for their one year anniv. at no charge, and not actually make it until their anniv.



I think that's an excellent idea.
post #13 of 41
There has been odder things in life, but it would be really hard for a cake made in the time frame you did (from a mix) would be molded in such a short time......(remember they're famous for their preservatives!!) Was there any green icing placed on or near that cake?

I absolutely agree that I would not charge for the cake, and hope that no one says anything......I am just having a hard time thinking it would grow mold in that limited amount of time.
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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post #14 of 41
I think it was probably the fact that you wrapped the cakes up & moisture got trapped inside. It wouldn't take long at all for them to mold if they weren't put in the freezer.

I wouldn't charge her either.
post #15 of 41
Oh gosh that is a horrible situation. You poor thing, I'm sure it was devastating and totally embarrassing.
However, I agree with not charging her for anything at all.
I never work with fondant either, only as accents.
Better luck next time...don't give up! thumbs_up.gif
I love the art of buttercream...
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I love the art of buttercream...
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