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HELP! Wedding cake HEdoublehockysticks... refund?!?!??? - Page 6  

post #76 of 110
Can you say.... Integrity???? Give her a full refund, you'll sleep better at night.
post #77 of 110
Soooooo sorry that this happened; I know that we can all feel the yuck you must have felt as you were delivering it. Just another 2 cents here about this situation:

Given how you felt while you were delivering it, you knew that the cake was messed up -- and in the end, the cake is usually 2nd only to the bride on the bride's big day. If it's that off the mark, then she's bound to be upset or at least severely disappointed. While she has every right to be upset, she isn't helping things by getting nasty and abusive.

That said, you should really consider calling her and trying to make things right. Tell her how very sorry you are. Tell her how very hard you tried to give her what she wanted. Let her know how horrible you felt when things went wrong and what you've learned. And, tell her that you would like to refund everything, but would really appreciate her understanding your financial situation, and then ask her if she wouldn't mind letting you keep the cost of the ingredients. Go for a payment plan if necessary, but definitely get her at least some of her money back.

Sarah
Agape is the greatest love of all.
Agape is the greatest love of all.
post #78 of 110
what happened to the OP? i'd like to know what she has to say.
post #79 of 110
Quote:
Originally Posted by sonoma9

......then ask her if she wouldn't mind letting you keep the cost of the ingredients. Go for a payment plan if necessary, but definitely get her at least some of her money back.

Sarah


Sarah
The cake was sold for $250, and Kelsie spent $350 on it. So she already made a loss before the cake was even delivered.

It's a terrible situation to be in, I wouldnt wish it on anyone, but I'm guessing that the bride started to get angry when her complaints were ignored???
Nati
post #80 of 110
Quote:
Originally Posted by cocakedecorator

The Bride paid for a cake and ended up with a complete disaster. Practicing or not she paid for a product that was not delivered to her satisfaction.
This gal has every right to expect a refund in full and you should give it to her.



Agreed!
Practice random acts of kindness and senseless beauty!
Practice random acts of kindness and senseless beauty!
post #81 of 110
IMO the only acceptable resolution is a full refund. Sure it sucks to lose that much money on a cake but I will bet it sucks a lot more to have one of the most important parts of your wedding turn out to be a complete disaster. Accidents happen but this was not the brides accident.

Definitely refund the money with a smile and move on.
post #82 of 110
Sarah
The cake was sold for $250, and Kelsie spent $350 on it. So she already made a loss before the cake was even delivered.

It's a terrible situation to be in, I wouldnt wish it on anyone, but I'm guessing that the bride started to get angry when her complaints were ignored???
Nati[/quote]

Why did the ingredients cost so much?
post #83 of 110
Quote:
Quote:

The cake was sold for $250, and Kelsie spent $350 on it. So she already made a loss before the cake was even delivered.


I'm trying my hardest not to be judgemental, or rude, but the cake was made from a box mix and canned icing...how was $350 spent on it? I don't understand. Something happened, because there is no way those ingredients cost so much since there was no trial runs or anything. Sorry, I was just trying to figure this out. Hope that the OP is ok, and realizes that we're just trying to help. Hopefully she'll let us know what she decided or just to let us know she's ok, soon.[/quote]
post #84 of 110
adven68[quote/]Why did the ingredients cost so much?[/quote]

That's what I said. I don't think it should have been more than $100. She must be counting equipment and gas and time??

This is a tough place to be in. I feel sorry for both of them.
It's not how good you are, but how well you can fix your mistakes.
It's not how good you are, but how well you can fix your mistakes.
post #85 of 110
Quote:
Originally Posted by boonenati

Quote:
Originally Posted by sonoma9

......then ask her if she wouldn't mind letting you keep the cost of the ingredients. Go for a payment plan if necessary, but definitely get her at least some of her money back.

Sarah


Sarah
The cake was sold for $250, and Kelsie spent $350 on it. So she already made a loss before the cake was even delivered.

It's a terrible situation to be in, I wouldnt wish it on anyone, but I'm guessing that the bride started to get angry when her complaints were ignored???
Nati



Not sure I fully understand your point here. It sounds like you're saying that she shouldn't give anything back, but then you say that the bride is upset because she was possibly ignored. ???????

I just did a cake for 400 for a friend and way underestimated the amount I would need to spend -- let alone the cost for the practice cakes! I charged $350, even though I spent way more than that, and when she offered to pay me more (several times) I stuck to the price I gave her. And, that cake wouldn't have cost me more than $150, so I too am wondering why this cake cost so much. But, I still think that she should offer some money back. This is just what I would have done in this situation.

Sarah
Agape is the greatest love of all.
Agape is the greatest love of all.
post #86 of 110
I made one mistake similar to this when starting out....I worked my butt off and undercharged and made a mess of things...bottom line..looking back now, all my fault, with good intentions... i promised something i could not deliver and made a mess of things, inexperience and poor planning can be our down fall. as many others have said...sad experience for both decorator and bride.
To do what you truly love is to never work!
To do what you truly love is to never work!
post #87 of 110
Quote:
Originally Posted by sonoma9

Quote:
Originally Posted by boonenati

Quote:
Originally Posted by sonoma9

......then ask her if she wouldn't mind letting you keep the cost of the ingredients. Go for a payment plan if necessary, but definitely get her at least some of her money back.

Sarah


Sarah
The cake was sold for $250, and Kelsie spent $350 on it. So she already made a loss before the cake was even delivered.

It's a terrible situation to be in, I wouldnt wish it on anyone, but I'm guessing that the bride started to get angry when her complaints were ignored???
Nati




Not sure I fully understand your point here. It sounds like you're saying that she shouldn't give anything back, but then you say that the bride is upset because she was possibly ignored. ???????

I just did a cake for 400 for a friend and way underestimated the amount I would need to spend -- let alone the cost for the practice cakes! I charged $350, even though I spent way more than that, and when she offered to pay me more (several times) I stuck to the price I gave her. And, that cake wouldn't have cost me more than $150, so I too am wondering why this cake cost so much. But, I still think that she should offer some money back. This is just what I would have done in this situation.

Sarah


OH no im not saying she shouldn't pay anything back. I was just repeating what she said, because you said that she should give back the money but keep the costs, since she is stating that the costs were more than she was paid, this wouldnt really work out.
My opinion on this one is that she should really pay all the money back.
I also dont understand why the cake cost so much. I make all my cakes from scratch, and use good quality chocolate and im still to make a cake that costs me $350 even including the costs of gas, electricity and water.
cheers
Nati
post #88 of 110
I too am really interested to know why her costs where so high, especially since it was a boxed cake and canned frosting.
Cathy

Live,Love,Laugh
Cathy

Live,Love,Laugh
post #89 of 110
I assumed that since she is fairly new to decorating that she had to buy some supplies like pans, tips, colors etc. Of course she keeps those, so they don't really factor into the cost of the cake. But she never said she spent $350 on ingredients, just that she spent that making the cake. I'm guessing some of that was on equipment. We all know how fast that can add up!
post #90 of 110
OH no im not saying she shouldn't pay anything back. I was just repeating what she said, because you said that she should give back the money but keep the costs, since she is stating that the costs were more than she was paid, this wouldnt really work out.
My opinion on this one is that she should really pay all the money back.
I also dont understand why the cake cost so much. I make all my cakes from scratch, and use good quality chocolate and im still to make a cake that costs me $350 even including the costs of gas, electricity and water.
cheers
Nati[/quote]

Oh, gotcha Nati. icon_smile.gif You've got a point about the costs. Boy this is a sticky situation! If she's really new, it's true that pans, etc. can cost. However, I'm with you, I really think she should pay her back.

Sarah
Agape is the greatest love of all.
Agape is the greatest love of all.
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