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HELP! Wedding cake HEdoublehockysticks... refund?!?!??? - Page 4  

post #46 of 110
Traci,
If this is the first time anyone ever complained, it's more likely a reflection of the bride's mother and not of you. I've known women that do what I suspect she's doing... trying to find a problem and looking for some money to come back to them. They may have spent a bundle and are now wanting to recover some of it. Maybe I shouldn't try and figure this lady out, probably not fair to her, but it just reminds me soooo much of the mother of one of my friends. Thing is that these days if you go to a business and complain they'll usually give you something to make it all better... whether it's a refund or some sort of credit. I think that people sometimes take advantage of businesses who aim to keep their customers happy. She may be the type to routinely make phone calls like this all over town see what she can get in return. Like I said, if I'm wrong about this then shame on me, but I have to wonder.

I think anyone who does very many cakes will run into people who have everything to the very valid complaints to those who come up with things that are just ridiculous. We just have to be prepared for that I guess. I think you did the right thing though. Don't give her any money back. You were more than generous with what you offered to make peace with the bride. Funny thing though, you don't really know that the bride is the one that had the problem, could be just the bride's mom.

Take care!
COULD SOMEONE PASS THE FROSTING?
Wendy's Cake Space
The Homeschooling Blog
COULD SOMEONE PASS THE FROSTING?
Wendy's Cake Space
The Homeschooling Blog
post #47 of 110
I can tell my comments were not taken very well!

Yes, I fell like the bride does deserve the refund. But, the comment was made in light of the fact that she does NOT have the right to behave so rudely!

We have all been telling Kelsie to smother her with kindness...hasn't ANYONE ever told this bride that if you want something from someone you have to be kind as well! Yes, it was her wedding day...but it was Kelsie's cake. I'm sure they both shared the same frustrations and disappoints from the situation. My point was "The bride is also in the wrong for harassing her about the problems." I wouldn't be too anxious to speak with someone who couldn't even address my in an email without calling me nasty names.
I have more cake photos at PhotoBucket.com:
http://s77.photobucket.com/albums/j45/gmcakes/
I have more cake photos at PhotoBucket.com:
http://s77.photobucket.com/albums/j45/gmcakes/
post #48 of 110
The point is, that is was a mess and she knows this woman's address and info.

She should just send her the money back in a money order so that she has a receipt and have it over with.

Practice time is not on someone's wedding cake, even though we are all practicing to some degree with every job we take, but this was not the time to get in perfusely over your head. Especially without tried a true recipes.

It is a case were, you can pay me now, or you can pay me later. People have a way of finding you when they want to sue.
Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
post #49 of 110
Quote:
Originally Posted by Jenn123

By the contract, she owes the bride.
I think it is wrong to avoid this bride. If you have to pay her $10 a month, I think you should.



Jenn123 makes a good point. Can you work out a payment plan that will eventually get the bride her money back and keep you out of the poorhouse?
I would be worried that she could decide to take you to small claims court or something like that.
post #50 of 110
You would not believe what I have learned from this post. I posted a day or two ago that I would not refund any money, Now I have to agree that I would give 100% refund.

Thank you all for this great learning forum.
Cake minds think alike.
Cake minds think alike.
post #51 of 110
I am so sorry you had to go through this all. I once watched a show on Tv that had a cake dispute. Now being in TVland it was a made for Tv Court show. I know someone who actually went on one and they do receive money in case of judgment. Anyway a woman complained that the cake was not what she wanted and it did not look good at all. The judge threw out the case because the bride said they ate the cake anyway. There was photo of a little girl sticking her finger in the cake and others posing by the cake. The judge said if the cake was so aweful why did you feel the need to serve it?
Ok to get back on track here partial refund most likely-Full refund not so much. I have had one complaint ever and she said to me' It was just not what I wanted but It's so yummy I am having some later" Go figure not what she wanted but was still having some later. Did offer partial refund but just said discount my next cake-Never heard from her again! I see her at the grocery store and she does not remember who I am. Always do a trial run and never make change to what you know will work. Clients want you to tell them what they want. I do not do white cake with chocolate filling.Why because it looks aweful and does not go well in my opinion. You are the designer and to some point you are there to please them. The reality is that you are there to advise them on potential disaster. It will get better! Best of luck!
Cake Makes Everything Better!
Cake Makes Everything Better!
post #52 of 110
Only my opinion:
Don't give her back a cent. You and the bride are both at shame here.

Frankly, you need to be a bit more organized and more detailed as far as what you will allow with changes before the date. Have you ever made a "vegan" DH cake before? Honestly, I would have practiced beforehand with the mix and the egg sub. That is at no fault but your own. Perhaps if you knew beforehand, you could have told the Bridezilla that hey, it's not going to work out this way, you're not giving me much notice for changing the ENTIRE STRUCTURE OF YOUR CAKE, this is what I can offer you in the short time that we have before your wedding day...

I have done vegan cakes before. They are completely different than a cake that uses traditional ingredients. The texture as well as the structure are different to work with. You should have done your homework.

The bride on the other hand, doesnt need to be rude, crude, and plain out abusive. You get more with sugar than you do with lemons. (Isnt that how it goes?) She changed her mind last minute. Frankly, making a bold change like that it didnt seem like she was too worried about the cake. You told her you were not a professional. She took a gamble. It's her fault just a much as it is yours.

I'm truly so sorry you have been subjected to nasty-grams from the bride.
Life's too short to drink poison- Alton Brown
I'll start being nicer when you start acting smarter.
Life's too short to drink poison- Alton Brown
I'll start being nicer when you start acting smarter.
post #53 of 110
Quote:
Originally Posted by puppyloveconfections

Only my opinion:
It's her fault just a much as it is yours.



Well, not really (IMO). The bride was told that the changes could be made. She's not a cake expert and couldn't be expected to know what would happen. She paid for a product and didn't get it. Yes, she got something, but it wasn't what she was expecting.

When thinking of this, trying to decide what was the right thing to do, I tried to think of it in terms other than cake. Because I make cakes, it's difficult for me to be objective. So I thought, what if there was a similar situation involving the wedding dress instead of the cake?
Let's say you're a bride and you hired a seamstress to make you a wedding dress. You and she agree on a design and a price. You make some last minute changes to the gown, but the seamstress tells you she can do them and agrees to the changes so you don't think anything of it. You trust her. On your wedding day, the dress doesn't arrive on time. When the seamstress brings it, you find that the skirt is knee length instead of full length. The seamstress says she had all kinds of problems with her sewing machine and her personal life and it just didn't work out for her to make the skirt the length you agreed upon. She is upset and distraught and hopes you'll understand. Also, she didn't put the beading on the bodice like she said she would. It also doesn't fit quite right. You have to use the dress anyway--it's the only wedding dress you have. The seamstress apologizes, but won't give you a refund, because you did have some kind of dress to wear after all, and she put a lot of effort and money into it even though it wasn't what you wanted. You wore the dress, so it must be good enough.

After thinking this scenerio through, I couldn't imagine not expecting a full refund.



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post #54 of 110
Quote:
Originally Posted by HollyPJ

Quote:
Originally Posted by puppyloveconfections

Only my opinion:
It's her fault just a much as it is yours.



Well, not really (IMO). The bride was told that the changes could be made. She's not a cake expert and couldn't be expected to know what would happen. She paid for a product and didn't get it. Yes, she got something, but it wasn't what she was expecting.

When thinking of this, trying to decide what was the right thing to do, I tried to think of it in terms other than cake. Because I make cakes, it's difficult for me to be objective. So I thought, what if there was a similar situation involving the wedding dress instead of the cake?
Let's say you're a bride and you hired a seamstress to make you a wedding dress. You and she agree on a design and a price. You make some last minute changes to the gown, but the seamstress tells you she can do them and agrees to the changes so you don't think anything of it. You trust her. On your wedding day, the dress doesn't arrive on time. When the seamstress brings it, you find that the skirt is knee length instead of full length. The seamstress says she had all kinds of problems with her sewing machine and her personal life and it just didn't work out for her to make the skirt the length you agreed upon. She is upset and distraught and hopes you'll understand. Also, she didn't put the beading on the bodice like she said she would. It also doesn't fit quite right. You have to use the dress anyway--it's the only wedding dress you have. The seamstress apologizes, but won't give you a refund, because you did have some kind of dress to wear after all, and she put a lot of effort and money into it even though it wasn't what you wanted. You wore the dress, so it must be good enough.

After thinking this scenerio through, I couldn't imagine not expecting a full refund.



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wow........................i was trying to think of another example and I came up with pictures but my end came out differently.....Im a photographer for weddings and have had only one bride complain.......and she wanted money back plus the negatives.....I TOLD HER NO! refund only if she gave me all her pictures back. If she keeps them then she accepts the substitute.....I dont know about this.....I think that the cake deserved a refund but then No it doesnt....the bride knew she was "practicing" .......also did anyone tell you at the reception it wasnt good enough. Maybe you could have came to an understanding then......

I dont know ...Im soo confused!!!!!!!!! I agree with everyone HERE!
I didn't choose cake decorating.......cake decorating chose me!
I didn't choose cake decorating.......cake decorating chose me!
post #55 of 110
I'VE just read a few of the post of this absolutely nightmareish situation. I have a question though. To all the cake decorators that are drawing up contracts between you and the brides, do you have a lisense to sell these cakes? I'm wandering because I'm not and I have done contracts before when in doubt. It sounds as if this particular decorator isn't lisensed and by not giving in to bridezilla can definately bite her in the butt. Major fines etc. So how are you all bypassing the legalities of selling food products and not getting busted?
THAT WILL BE $6,000.00 PLEASE. THANK YOU, COME AGAIN.
THAT WILL BE $6,000.00 PLEASE. THANK YOU, COME AGAIN.
post #56 of 110
keonicakes

Here we can use an exclusion
persons not regularly engaged in the business of manufacturing and selling food and who prepare food only on order of and for sale directly to the ultimate consumer

You cannot advertise so it is not that great. Also the money cakes are at the venues that require a license.
Cake Makes Everything Better!
Cake Makes Everything Better!
post #57 of 110
Quote:
Originally Posted by lastingmoments

the bride knew she was "practicing" !



This is exactly my point, again only my opinion... the bride took a gamble so shame on her for not being more responsible. It was a wedding cake, and by not hiring a professional, she got what she paid for. (With all due respect to the author, not intented to be mean, just insightful.) It's your wedding, dont try to skimp on it, and if you do , be aware of the possibility of a disaster. You get what you pay for.
Life's too short to drink poison- Alton Brown
I'll start being nicer when you start acting smarter.
Life's too short to drink poison- Alton Brown
I'll start being nicer when you start acting smarter.
post #58 of 110
I would say there are two "schools of thought" on this particular situation.

There is what you learn in Business classes as "Buyer Beware." Basically this philosophy puts all of the responsiblity on the consumer to find the right person to sell them the product that they want. If the product does not meet the specifications it is the fault of the consumer and not the vendor.

The other side to this story is what has evolved out of years of litigation on what responsiblity lies with the vendor of a product. It gets as complicated as the tobacco companies knowing selling a product they know is harmful to the public. I think that because of this, consumers now more often demand that vendors take more responsiblity for the products they sell and the court system has enforced this demand on many, many occasions.

If I were in this situation, all conscience issues aside, it would come down to whether I wanted to take the chance of not giving the refund to my client and having them possibly decide to take legal action. There is a contract in force in this situation and without knowing the exact terms of the contract I wouldn't be able to say what the odds are of winning if this were to go to court. But I would assume that there was an agreement to a specific number of tiers and a specific design this was ultimately not delivered which is a breach of contract on the side of the decorator. Which means that the bride didn't get what she paid for.

Unless there is a provision in the contract that spells out what happens if the product is not delivered as specified, I would provide a full refund.

If you want to roll the dice and not give the refund and hope that you don't get dragged to court which will cost you much more, that is your decision. If it was me, I would rather not be holding my breath for the next few years hoping that they don't file a suit.
post #59 of 110
The bride may have taken a gamble, but there was breech of trust. I think as decorators we need a lot of confidence. First we need the confidence to take on something this monumental. Remember, this is someone's wedding we're talking about. An event that most women have been planning in one form or another since they were little girls. If she comes to you and says "this is what I want" you have to be confident in saying you can give it to her. As soon as you say "yes, I can do that" there is no gamble, because she assumes that you know what you're talking about. It's different if you say "I'll do my best but I can't make any promises," then she would be prepared for the possibility of disaster. But she trusts that you trust yourself.

Second, you have to have enough confidence to tell the bride no. You have to be able to say, "it is too close to the date of delivery to make that kind of change" and feel free to explain why, it's for her sake, not yours. You want to be able to give her exactly what she wants, from the beginning to the end. There is a point where reassurance becomes outright lies, I think you reached that point honey. If you don't feel confident in the kind of change she wants made you have to tell her no. Saying you can't do something and having her a little miffed two weeks before her wedding is totally different than taking a leap of faith and failing to deliver on her wedding day. It's ok to say no, if you had said no to the DH cake two weeks earlier she may have been able to find someone in that time who could have done what she wanted. Instead, again, she put her trust in you, and ended up with a less than perfect wedding day. I promise, it's ok to say no to the crazy lady in the veil.

I'm new at this too. I know how hard it is to balance work, and college, and cake, and everything else. What you need to decide is if you have the guts to go on. Can you stand up to bridezilla and say no. I promise it is easier to say no early that screw up and beg forgiveness later. I feel like I'm rambling, I just want you to know that you have to be strong, that you have to be confident in yourself, and that you have to be able to say no for your own sanities sake. You can do it.

As for the refund, I know it will be hard, but I think you better try and work something out. She may have been a beast to work with, but she deserves some restitution, and I think you need some peace of mind. Good luck honey.
Life is uncertain.
Eat dessert first.
Life is uncertain.
Eat dessert first.
post #60 of 110
I think it would be in your best interest to track her down and give her a refund. Just because youve moved away and forgotten about her doesnt mean shes going to let this go. She could easily take you to court over this and not only get her money back for the cake but more $$ for all the hell youve put her through. Dont let this go. Find that bride and pay her back or you may find yourself in court.
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