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Anyone else notice Crisco.. - Page 9

post #121 of 480
UPDATE:

I was just sitting here reading Sandie's comments and guess what? My phone rang...it was the Smucker Corp. that owns Crisco!!! They said they rec'd and appreciate my email. She will be passing my email over to a brand manager because since this is a new product they are very concerned with what consumers are saying. She's indicated they want to do what they can to keep current customers from switching to other brands.

She said the new formula works great with THEIR recipes, but she understands from many others responses that there seems to be issues with other recipes. She mentioned their main source of complaints have been with icing.
post #122 of 480
Thanks Msauer:
That is good to know. I am glad you posted the info about your phone call. When I contacted them, I just suggested they go to CC and check out the forum and read the comments.
post #123 of 480
Good job Msauer!! thumbs_up.gifthumbs_up.gif You know the old saying about the squeaky wheel getting the grease (no pun intended). icon_lol.gif Maybe they will do something about our Crisco!

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #124 of 480
It's nice to hear they are being so responsive! thumbs_up.gif
post #125 of 480
i just sent my email to crisco advising them of the problem and complaining about the change. it is icing after all, and it is suppose to be a treat in moderation.

you're right, maybe if we flood them with emails they'll listen to us.
WHEN THE DAY GETS YOU DOWN......ALWAYS REMEMBER, TEA AND CAKE MAKES LIFE SO MUCH BETTER.
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WHEN THE DAY GETS YOU DOWN......ALWAYS REMEMBER, TEA AND CAKE MAKES LIFE SO MUCH BETTER.
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post #126 of 480
Quote:
Originally Posted by lionladydi

icon_evil.gif I have given up smoking, drinking, and men. Please allow me the pleasure of a little Crisco in my icing!!! icon_lol.gificon_lol.gif

Diane




Someone give this girl her Crisco back, she doesn't have anything left!! icon_cry.gificon_lol.gif

OMG lionladydi, I was ROTFL!!! icon_lol.gificon_lol.gificon_lol.gif That is soooo funny!!! icon_lol.gif
Yep, That's Matthew McConaughey!!
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Yep, That's Matthew McConaughey!!
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post #127 of 480
Quote:
Originally Posted by denise2434

Quote:
Originally Posted by lionladydi

icon_evil.gif I have given up smoking, drinking, and men. Please allow me the pleasure of a little Crisco in my icing!!! icon_lol.gificon_lol.gif

Diane




Someone give this girl her Crisco back, she doesn't have anything left!! icon_cry.gificon_lol.gif

OMG lionladydi, I was ROTFL!!! icon_lol.gificon_lol.gificon_lol.gif That is soooo funny!!! icon_lol.gif



Saddest part of all is that it's the truth. icon_lol.gificon_lol.gif That's what happens when you get COPD and go on steroids and oxygen full time!!

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #128 of 480
Thread Starter 
I went to crisco.com and submitted my complaint. It took about 2 minutes...I hope everyone that is unhappy with the new formula takes a few moments to express their dissatisfaction. icon_wink.gif
"If you don't know where you are going.....how are you going to get there?"
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"If you don't know where you are going.....how are you going to get there?"
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post #129 of 480
Thread Starter 
Wow! icon_surprised.gif I just got a call from Crisco also! Talk about fast action! The woman was very nice and asked me a series of questions...she then told me that they have been flooded with complaints from bakers! When the new product was tested they didn't test it in icing....I guess they didn't realize how much us bakers depend on their product! They know now! Anyway, she said the issue is going up the ladder and is going to be addressed by a special group. I hope they do something....
"If you don't know where you are going.....how are you going to get there?"
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"If you don't know where you are going.....how are you going to get there?"
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post #130 of 480
icon_surprised.gificon_surprised.gif OMG... I can't believe I didn't see this post earlier..... It's not ME!!!!!!!!! icon_eek.gificon_eek.gificon_eek.gificon_redface.gificon_redface.gificon_lol.gificon_lol.gif SOOOOO glad to hear of others misery, cuz I thought I was slipping back to my beginning skills in not being consistent in my frosting!! Just knowing that others are having the same problems that just about killed my ambitions is soooo comforting!! icon_rolleyes.gificon_rolleyes.gif REALLY..... this, like, totally explains the near disaster (read 'rebuild') of my best friends wedding cake last month...wow! Guess I'll go to the website and then make a trip to the only store in town that I know of who still sells the transfat crisco! I'm stockin' up!!
post #131 of 480
Quote:
Originally Posted by SweetConfectionsChef

Wow! icon_surprised.gif I just got a call from Crisco also! Talk about fast action! The woman was very nice and asked me a series of questions...she then told me that they have been flooded with complaints from bakers! When the new product was tested they didn't test it in icing....I guess they didn't realize how much us bakers depend on their product! They know now! Anyway, she said the issue is going up the ladder and is going to be addressed by a special group. I hope they do something....



I am SO impressed with their responsiveness! Way to go guys!!!
post #132 of 480
I still chuckle over the concept of trying to make grease more healthy.[/quote]

I nearly hit the floor lauging at your quote! My dogs are looking at me like I'm crazy! icon_confused.gif
Sonja - Porter, Texas
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"Whenever God Closes One Door He Always Opens Another, Even Though Sometimes It's Hell in the Hallway"
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Sonja - Porter, Texas
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"Whenever God Closes One Door He Always Opens Another, Even Though Sometimes It's Hell in the Hallway"
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post #133 of 480
I also am very impressed at the response of Crisco. I have contacted other companies with problems and have never received a phone call. Usually it is a generic email that doesn't solve anything. Makes me glad I have used their product for so many years!

Diane
Lord, If you can't make me thin, please make my friends fat.
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Lord, If you can't make me thin, please make my friends fat.
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post #134 of 480
I just emailed them myself... If I receive a phone call, I will let everyone know...
Sonja - Porter, Texas
-------------------------------------------------------
"Whenever God Closes One Door He Always Opens Another, Even Though Sometimes It's Hell in the Hallway"
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Sonja - Porter, Texas
-------------------------------------------------------
"Whenever God Closes One Door He Always Opens Another, Even Though Sometimes It's Hell in the Hallway"
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post #135 of 480
I emailed my complaint in also because not only was my icing softer and foamy, but when you would add color to it, it had little white specks of shortening all in it that didn't and wouldn't blend in. I received a call back from a lady advising that they were working to try and resolve the problem. That they were getting flooded by complaints from bakers and apologizing profusely (think I spelled that one wrong) for the inconveinence that the new crisco was causing. Unfortunatley they had no ideas or tips to pass along to make the new product work for us. We will have to see what they come up with I guess.
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