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Fed Ex (CAKE KILLERS!!!)

post #1 of 46
3/31/07 at 7:48pm
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So, my cousin BEGGED me to ship her a cake (from OH to PA) for her DD's 11th BD. I have had several people inquire if I ship and I have always said no, but I'd been thinking..."Hey...if those mail order catalogs can do it...why can't I?"

This is why....look what Fed Ex did to the cake!!!! YIKES!!! The shipper told me ahead of time that they can't guarantee the contents and refuse to sell me insurance, but they graciously took my $93.00!!!!!

icon_cry.gificon_cry.gificon_cry.gificon_cry.gificon_cry.gif

There's a picture of the pre-shipped cake in my photos to use as a reference.

Any tips for the future (besides...yeah...don't ship any cake? LOL!!!)
LL
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post #2 of 46
3/31/07 at 7:54pm
OMG!!! I am soo sorry that happened! Do you have proof they wouldn't sell you insurance!? They are suppose to have it available for you! That is cruddy and I would write the company!

So sorry she could not have her cake! icon_sad.gif It was very nice! icon_smile.gif
It's not "just" cake...it's my life!
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It's not "just" cake...it's my life!
WI State Representative for Icing Smiles...start 'Baking a Difference" today!
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post #3 of 46
3/31/07 at 7:54pm
Oh that is so sad!! You know marking stuff "fragile" now days must mean to them to toss the box across the delivery truck or turn it upside down then drop it ... I'm so sorry your cake had that happen to it icon_sad.gif
Cheryl a/k/a ntertayneme (n-ter-tayne-me)
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Cheryl a/k/a ntertayneme (n-ter-tayne-me)
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post #4 of 46
3/31/07 at 7:54pm
Was this frosted in buttercream?
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url=http://www.TickerFactory.com/]

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post #5 of 46
3/31/07 at 7:58pm
Oh, Michelle---what can I say, except drive next time icon_cry.gif

That's a real tragedy--and I can't believe they had the nerve to charge you $93 !!!! What a supreme rip-off.

I know that when Colette ships cakes she uses the shipping division of Continental Airlines. She claims that her cakes are hand carried to the belly of the plane and carried off again. The client has to pick it up at the airport, if I remember correctly.

I don't know if the USPS overnight would be any better......

Bravo for trying, anyway.
Rae
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They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
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I love you, but your emergency is not my crisis!

They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
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post #6 of 46
3/31/07 at 7:58pm
I believe the mail order cakes come tightly packed in a tin or box so they can't shift....

My mom fed ex'd me a pineapple upside down cake for my 21st birthday...cost a fortune....was ripped to shredds...but tasted FANTASTIC!
"If you don't know where you are going.....how are you going to get there?"
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"If you don't know where you are going.....how are you going to get there?"
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post #7 of 46
3/31/07 at 7:58pm
Wow! That's incredible! How was it wrapped and what kind of packing material did you use?
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post #8 of 46
3/31/07 at 7:58pm
OMG!!!! icon_mad.gif They didn't handle with care!!!! icon_evil.gif I would liked to get more money but at least you got something. I hope the young person understood that you didn't do this on purpose. I hope you used some choice words with them. tapedshut.gif
Steph.
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Steph.
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post #9 of 46
3/31/07 at 7:58pm
Nevermind, I saw your photo album and that you did use fondant. It looked great before the shipping!!
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post #10 of 46
3/31/07 at 7:59pm
Some of those mail box places in the malls do shipping. I think they freeze the stuff pack in styrofoam container and they seem to arrive ok. I wish I could remember the name, which they may not even have in ohio.
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post #11 of 46
3/31/07 at 8:00pm
I am so sorry this happened. I can't believe they wouldn't sell you insurance. It kind of looks like someone was eating it..
Family, friends and cake what more could you ask for...
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Family, friends and cake what more could you ask for...
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post #12 of 46
3/31/07 at 8:06pm
Oh my, I'm so sorry! It was a beautiful cake before they got their hands on it! icon_cry.gif If I was her, I would have been licking the sides of that box, cuz it looked yummy! icon_lol.gificon_lol.gif
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post #13 of 46
3/31/07 at 8:06pm
How AWFUL!!!! I can't believe how destroyed the cake was after it arrived!!! icon_mad.gificon_evil.gif Did you contact Fed Ex to let them know how upset you were? That seems completely unacceptable to me. You should at least get some of your money refunded. The cake was fantastic before you shipped it! All of that hard work ... icon_cry.gif
Whatever you want to do, do it now. There are only so many tomorrows. ~ Michael Landon
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Whatever you want to do, do it now. There are only so many tomorrows. ~ Michael Landon
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post #14 of 46
3/31/07 at 8:11pm
[quote="step0nmi"]OMG!!! I am soo sorry that happened! Do you have proof they wouldn't sell you insurance!? They are suppose to have it available for you! That is cruddy and I would write the company!]

Like Step0nmi, I wonder if you could call the company and inquire about it. Have you checked their web site?

The shoe looked great, it's really too bad, did your niece at least like the shoe picture?

Also just a question to put out there. because I have had problems with marble cakes before (ok, I am new at using mixes and the 1st time was really self inflicted as I used a white butter mix and a chocolate oil mix check my posts and got a lot of crumbs).
But in general are marble cakes not as sturdy as just white or chocolate cakes. I am too new at using mixes and I dont know if you used one yourself.
I have read posts that swear both ways either on mix or from scratch.

I would love to know how to ship cakes as well, because my family is on the cost and I ship cookies and chocolates, but I would love to send a cake. I know many restaurants ship cheesecakes and other items via fedex, so why would this cake get it!

Again so sorry for the poor delivery.

It was a great cake!
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Life is short, enjoy what you do!
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Practice Practice Practice.
Life is short, enjoy what you do!
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post #15 of 46
3/31/07 at 8:18pm
Holly cow!!!!! What a heck did they do with it.Played socer with a box.Amazing!!! Urghhhhh,dosen't that make you wanna make somebody pay for it.I can't beleve it they charged you almost hundred bucks for shipping.And for what?
Unbelivable!!!
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